Summary The Management and Program Analyst is located in the Physical Medicine and Rehabilitation line of the Phoenix VA Health Care System (PVAHCS). The purpose of this position is to provide senior management with data on the patterns of care, patient outcomes, and cost associated with the health care processes. Provides daily operational support to improve accessibility and achieve the overall goal of establishing avenues of care that are timely, appropriate, of high quality and cost efficient. Duties
Duties of the position include but are not limited to:
- Conducts organizational and manpower studies to identify workflow and staffing efficiencies.
- Develops, implements, and maintains administrative policies, procedures, and service-line guidance.
- Coordinates organizational needs based on long- and short-range planning.
- Provides administrative management for programs and identifies when policy updates are needed.
- Supports standardization and process-improvement initiatives across PMRS.
- Participates in strategic planning and analyzes impacts on administrative operations.
- Identifies training priorities and determines training needs.
- Designs, develops, and delivers training materials, courses, and instructional methods.
- Evaluates training effectiveness and modifies programs based on findings.
- Provides training and guidance to administrative staff and system end-users.
- Data Quality, Analysis & Reporting
- Ensures data accuracy through validation, cross-checking, and corrective action.
- Conducts complex healthcare analytics to identify trends, gaps, discrepancies, and opportunities.
- Develops and maintains performance reports for clinics and providers.
- Produces ad-hoc data extracts, dashboards, and decision-support tools using VistA, VSSC, SQL, CDW, Pyramid Analytics, Excel, and Access.
- Prepares weekly and monthly reports for leadership to support decision-making.
- Performs data analysis for all programs including Physiatry, Pain, Physical Therapy, Occupational Therapy, Recreational Therapy, and Whole Health.
- Monitors clinic workflow, access, capacity, and performance metrics.
- Identifies root causes of access or performance issues and recommends data-driven solutions.
- Applies systems redesign, rapid-cycle improvement, and operational management principles to enhance clinic efficiency.
- Plans, schedules, and conducts studies to evaluate clinic operations.
- Shares best practices and improvement strategies across and the health system.
- Develops and manages systems, processes, databases, and data-tracking methods.
- Maintains service-level SOPs, Coordinated Care Agreements, MOUs, and other governance documents.
- Manages user access controls, database tables, and document storage processes.
- Ensures data sites, dashboards, and reporting platforms remain current and accurate.
- Collaborates with OIT to support continuity during system updates.
- Monitors and maintains provider panels, capacity, load leveling, and profile accuracy.
- Oversees consult management processes, ensuring timely, accurate, and compliant consult activity.
- Corrects transmission issues and resolves appointment discrepancies.
- Provides recommendations on resource allocation, staffing, FTE distribution, and system utilization.
- Supports long-term staffing projections (1-, 5-, and 20-year planning).
- Supports coordination of care within VA and community resources.
- Provides high-level operational support in implementing and managing programs.
- Serves as liaison between PMRS and other facility departments.
- Establishes, monitors, and reports outcome measures for programs.
- Plans and coordinates improvement projects and events.
Work Schedule: 40 hours a week, Monday - Friday, 7:00 am - 3:30pm
Compressed/Flexible: Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Management & Program Analyst/PD149520
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/06/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. For a GS-7 position you must have served 52 weeks at the ???????GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
Grade GS-7 (Developmental)
- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Collecting and validating operational data and assisting with reports and summaries. Monitoring routine workflow and performance indicators and identifying straightforward operational issues. Assisting with consult/request, scheduling, workload, and other administrative processes and resolving routine discrepancies. Maintaining records and standard documents and assisting with user access and data tracking activities in organizational systems. Supporting planning and process improvement activities through information gathering, coordination, and implementation support. OR,
- Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have one (1) full year of graduate level education or superior academic achievement in a related field. OR,
- Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate education may be used to qualify applicants for GS-7 level.
GS-9 (Full Performance Level)
- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyze operational and program data to identify trends, gaps, discrepancies, and opportunities for improvement and prepare recurring or ad-hoc reports to support management decision-making. Conduct workflow, workload, or organizational analyses and develop recommendations to improve operational effectiveness. Apply process improvement methods to resolve operational issues and evaluate program outcomes. Oversee consult, request, scheduling, and other administrative processes and resolve related workload, access, or data discrepancies. Manage user access and data-tracking processes and maintain organizational records, systems, and governance documents. OR,
- Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education in a related field leading to such a degree. OR,
- Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first year or 18 semester hours may be used to qualify applicants for the GS-9 level.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Requirements
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.How you will be evaluated IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.How to apply All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/06/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13106844.
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.
Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.
Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
Helpful Hints for Creating a Two-Page Resume:
- Prioritize most relevant and recent experience
- Use concise, results focused language
- Align language from the job announcement
- Focus on demonstrating skills and competencies
- Remove outdated or unrelated experience
- Use the USAJOBS resume builder
Additional guidance on this new requirement and resume building tools can be found at:
- https://help.usajobs.gov/faq/application/documents/resume/page-limit
- https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.Other information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.