Jobs in the United States

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Lead Instructional Designer
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Prosthetic Representative (Supervisor)
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Richmond, VA
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General Manager
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Behavior Support Technician (26-27)
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Behavior Support Technician (26-27)
Charlotte-Mecklenburg Schools
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Literacy Master Teacher/EOY (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
Added 13 mins ago
Math Master Teacher/EOY (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
Added 15 mins ago
CC
IT Applications Programmer I
Coconino Community College
Flagstaff, AZ
- $56,684 to $70,288 USD / year

Veterans Ford

Automotive BDC Representative

Tampa, FL, United States

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Job details

Posting language: English

Original job description

Automotive BDC Representative

Veterans Ford | Tampa, FL

About Us

We are currently seeking a motivated and customer-focused Automotive Business Development Representative to join our team. This role is responsible for handling inbound and outbound communications with sales and service customers, utilizing CRM tools to track and manage leads, and setting appointments that drive dealership traffic. You’ll play a key role in shaping the customer experience and ensuring every lead receives prompt and professional follow-up.

Benefits:

Opportunity for Internal Promotion and Career growth
Competitive Pay
Employee Purchase and Service Discounts
Paid Vacation
Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
401(k) Retirement Savings Plan
State of the Art Facility with a Professional Working Environment

Responsibilities:

Respond promptly and professionally to internet leads, phone calls, and live chat inquiries
Make outbound calls to follow up on unsold leads, missed appointments, and prior customer interest
Use CRM software to manage customer data, track communications, and schedule appointments
Follow custom scripts, email templates, and best practices to communicate consistently and effectively
Nurture leads who aren’t yet ready to buy with follow-up outreach and check-ins
Collaborate with sales, service, and management teams to coordinate handoffs and ensure lead quality
Maintain a high level of product knowledge and dealership offerings
Deliver an exceptional first impression

Requirements:

Previous customer service and/or call center experience required
Strong computer and CRM skills
Ability to learn and work within dealership systems
Excellent verbal and written communication abilities
Highly organized with strong attention to detail and follow-through
A positive, team-player attitude with an enthusiastic and friendly personality
Automotive experience is a plus but not required
Ability to handle a high volume of calls and manage multiple tasks effectively
Self-motivated with a commitment to exceeding customer expectations

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.