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Security Intelligence Specialist
PNC
Pittsburgh, PA
…the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to…
Added just now
Bilingual - Teller
PNC
San Antonio, TX
…the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to…
Added just now
CE
Assistant Store Manager
Claires Essentials LLC
Pismo Beach, CA
- $20 to $22 USD / hour
Expert Piercing Services: Become a trusted piercing specialist through our training program. Provide a safe, fun, and professional experience that keeps customers coming back.
Added just now
CE
Assistant Store Manager
Claires Essentials LLC
Nashville, TN
- $15.75 to $16 USD / hour
Expert Piercing Services: Become a trusted piercing specialist through our training program. Provide a safe, fun, and professional experience that keeps customers coming back.
Added 1 min ago
Registered Nurse (RN) - Dialysis - FT Days | Ocoee Rehab
PAM Health Rehabilitation Hospital of Ocoee
Ocoee, FL
Under the direction of the Chief Nursing Officer/Director of Nursing, Nurse Manager or Charge Nurse, the Dialysis Registered Nurse is responsible for utilizing the nursing process while…
Added 1 min ago
Assistant Deli Team Leader
Northeast Grocery
Amsterdam, NY
Responsible for assisting the deli manager with the day-to-day operation of the deli department to include scheduling, inventory maintenance and financial aspects.
Added 2 mins ago
Assistant Clinical Manager (RN) - Home Health and Hospice
Home Health & Hospice
Colchester, VT
Assistant Clinical Manager (RN) - Home Health & Hospice
Added 2 mins ago
Assistant Clinical Manager (RN) - McClure Miller Respite House
Home Health & Hospice
Colchester, VT
At the McClure Miller Respite House, every day is an opportunity to make a profound difference in the lives of patients and families. Our team provides expert hospice care in a warm,…
Added 2 mins ago
RC
Residential Care Shift Supervisor
Respite Care of San Antonio Inc
San Antonio, TX
- From $16 USD / hour
Complete orientation, pre-service training and shadowing as required by program administrators. Assist, in a positive manner, in the training and welcoming of new staff.
Added 2 mins ago
Supervisor Pharmacy - Outpatient Pharmacy - Lakeview Medical Park
UnityPoint Health
West Des Moines, IA
This position is responsible for the supervision of the pharmacy staff and coordinates the day-to-day operational aspects of pharmacy operations. The Pharmacy Supervisor ensures any…
Added 2 mins ago
CH
Master's Level Clinician (CM II) (Full-Time, .9 Day, 7am-7:30pm)
Connections Health Solutions
King of Prussia, PA
- Full-time
The Case Manager (CM II) is responsible for managing the care of individuals who are in crisis and stabilizing from crisis situations. This role involves facilitating admission intakes,…
Added 2 mins ago
Director of Property Management (TRM)
TELACU Industries.
Los Angeles, CA
…organization’s affordable housing portfolio, ensuring excellence in day-to-day property management across all communities. This role provides strategic leadership and oversight to Regional…
Added 2 mins ago
AF
Direct Support Professionals - Community Day Services (CDS) (58424)
ASSOCIATION FOR INDIVIDUAL DEVELOPMENT
Elgin, IL
- $19.5 USD / hour
The DSP – Community Day Services (CDS) is assigned to work directly with someone who has an identified, specialized medical support need or behavior support need. The DSP – CDS is…
Added 2 mins ago
Sourcing Manager
THE DOW CHEMICAL COMPANY
Midland, MI · Houston, TX
Dow has an exciting opportunity for a Sourcing Manager in Ocean Transportation. This role can be located in Midland, MI or Houston, TX. In this role, you will be an integral part of Dow’s…
Added 2 mins ago
Transfer Station Loader/Operator
GFL Everglades Holdings LLC
Hartland, WI
Assist in ensuring safe, timely and professional operation of the transfer station on a day-to-day basis. Assist in the direction of incoming trucks and vehicles to appropriate unloading…
Added 2 mins ago
Senior Project Manager - Commercial
Cupertino Electric, Inc.
San Jose, CA · Greater San Francisco Bay Area, CA
Senior Project Managers at Cupertino Electric are responsible for the day-to-day operations of construction projects and the successful management of a high-performing team. Senior Project…
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Assistant Teacher, Sherberth Learning Center, Licensed Childcare
The Learning Center, YMCA of Central Florida
Kissimmee, FL
…Teacher is responsible for working to provide a successful program that will foster children’s social, physical, spiritual, and mental growth in a safe and well-organized…
Added 3 mins ago
Altra: Footwear Developer II
VF Outdoor, LLC
United States
A day in the life of a Footwear Developer II at Altra looks a little like this.
Added 3 mins ago
M
Receptionist - Part Time
MediLodge
Lansing, MI
- Part-time
…support and guide you along your career path. At the end of each day, your professional success and personal fulfilment will be your reward for making a difference in the lives of our…
Added 3 mins ago
Product Line Manager IV
Applied Materials
Santa Clara, CA · Santa Clara
…push the boundaries of what is possible - while learning every day in a supportive leading global company. Visit our Careers website to learn…
Added 3 mins ago
SM
Travel RN - Case Manager
Synergy Medical Staffing
San Antonio, TX
- $2,531 USD / week
401K that matches up to 5% of your pay and you are 100% vested from Day 1.
Added 3 mins ago
VH
Case Manager
Valley Hope
Littleton, CO
- $22 to $27 USD / hour
Valley Hope’s New Direction’s for families is in search of a very special Case Manager, to work out of our Littleton, CO facility.
Added 3 mins ago
VH
Case Manager : Full-Time
Valley Hope
Moundridge, KS
- $22 to $25 USD / hour
- Full-time
Case Manager : Wednesday - Saturday 10:00AM - 9:00PM
Added 3 mins ago
Technician I - (Pitts, GA)
NovaSource Power
Pitts, GA
Will report to most senior site manager or supervisor depending on site organizational structure.
Added 3 mins ago
Area Manager - (Houston, TX)
NovaSource Power
Houston, TX
Manage the Plant in accordance with the O&M agreement. Manage the various components of the PV power plant management program as they relate to day-to-day operations and maintenance at PV…

VETERANS FIRST INITIATIVE LLC

CSC Manager

Oak Ridge, TN, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Service Center Manager

Status: Full-time, Onsite

Location: Oak Ridge, TN

Schedule: Monday – Friday, 7:00 am – 4:00 pm

Travel: Minimal, less than 5%

Note: All candidates must pass a background check and must be capable of obtaining and maintaining an uncleared US DOE HSPD badge.

Veterans First Initiative, LLC (VFI) is an IT Solutions and Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale. VFI is certified by the US Small Business Administration (SBA) as a Service-Disabled Veteran-Owned Small Business (SDVOSB).

VFI seeks an experienced, professional Customer Service Center (CSC) Manager for a complex, multi-year contract to support the Oak Ridge Federal Integrated Communications Network (ORF-ICN) throughout the Oak Ridge Reservation (ORR). The ORF-ICN provides telecommunications services to the US Department of Energy (DOE), its onsite Contractors, and other Government agencies on the ORR. The TMS in use on the ORR is manufactured by Professional Computing Resources, Inc. (PCR). The Service Center is the customer communications focal point for services provided from the Government’s Private Branch Exchange (PBX) Telephone systems and IP-based telephone systems and their ancillary systems.

The Service Center Manager is responsible for the coordination and delivery of contract services to more than 22,000 users across the ORR and daily operations of the Customer Service Center (CSC) staff which fields all requests for customer service and provides technical assistance. The Service Center Manager, who also serves as the primary Contractor point-of-contact for the Y-12 National Security Complex (NSC) on the ORR, supervises one (1) Telecommunications Management System (TMS) Administrator, one (1) Facilities Administrator, and three (3) Service Order Dispatchers. The Service Center Manager ensures that all Service Orders (SO) and Trouble Tickets (TT) and properly documented in the TMS, and that the work is effectively and efficiently distributed to Contract Technicians for onsite support, trouble mitigation, and SO fulfillment.

Duties and Responsibilities:

Manages the CSC Team and tracks, maintains, and reports on Service Order (SO) fulfillment and Trouble Ticket (TT) status.
Moves, Adds, Changes, and Disconnects (MACD): responsible for CSC order fulfillment in accordance with contract Service Level Agreements (SLA) to all users supported under the ORF-ICN Support Services Contract.
Provides direct operational support to the ORF-ICN Prime Contractor Program Manager and ensures the effective and efficient delivery of telecommunications services.
Provides management support with contract deliverables, product development and research, service monitoring metrics, status reporting, customer feedback, root-cause analyses, and other special services requested by the prime contractor, the Government, and Oak Ridge Site Representatives.
Mentors and trains staff to provide the highest standard of customer service.
Ensures subordinate CSC staff members are knowledgeable on current, in-use technology products, available services, and internal processes and procedures.
Uses CSC resources and best practices to plan and organize day-to-day work tasks to improve work-process efficiency and deliver timely, high-quality outcomes.
Manages the CSC work schedule to ensure adequate CSC staffing.
Supervises the CSC staff in the creation of telephone service requests. Ensures that all service orders, incidents, and audio conferences are complete and processed in a timely manner.
Monitors and analyzes work requests daily to ensure contractually compliant deadlines are accomplished.
Performs quality checks through report analysis to identify and capture CSC and TMS discrepancies where services might be degraded or otherwise compromised.
Develops and maintains internal procedures, performance objectives and monitoring metrics to assess quality of service and areas in need of improvement.
Personnel performance areas include Customer Relations, center specific objectives, work-group initiatives, and professional growth and development.
Provides dedicated support to Site Representatives and Division Coordinators to ensure the delivery of effective solutions and improved speed and quality of CSC services.

Required Qualifications:

At least five years managing a call center or customer service center with defined work processes and Management Information Systems (MIS) designed to track and support the delivery of desktop user support services as part of an IT or Telecommunications environment.
Thorough knowledge of telecommunications products, customer service center processes and practices, work management platforms, and desktop support services.
Strong written and verbal communication skills, organizational skills, and a consistently professional demeanor.
Thorough knowledge of telecommunications products, center processes, custom applications (Tele-Management and T-Metrics), customer service, and support services.
Strong time management skills, with the ability to take ownership and lead staff in the accomplishment of immediate, short- and long-term (recurring) tasks.
Experience managing telecommunications billing, carrier invoice reconciliation, procurement, and inventory auditing within a central platform.

Potential for Telework:

Minimal, less than 5%. Based on Customer’s needs.

VFI offers competitive compensation, comprehensive benefits packages including medical, dental, vision, employer paid life, short-term, and long-term disability insurance, retirement plans with employer contributions, paid time off, holidays, opportunity for advancement, and a respectful and collaborative work environment.

Application Instructions: Please apply on our website at: www.vetfi.com/careers.

VFI is an equal opportunity employer and makes employment decisions without regard to race, religion, national origin, color, gender/gender identity, sexual orientation, disability or protected veteran status.

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