Program Support Assistant

Summary The Program Support Assistant (PSA) GS-6 provides administrative and operational support for Ambulatory Care Special Programs, encompassing Employee Occupational Health (EOH) and the Special Exams Unit (SEU). The position is based at the Orlando VA Medical Center (OVAMC) and supports EOH and SEU staff and operations across OVAMC and the Lake Baldwin Outpatient Clinic (OPC) as per operational needs. Responsibilities Under the direct supervision of the Employee Occupational Health Section Chief, the PSA coordinates daily administrative activities to ensure efficient delivery of employee and Veteran services. The Employee Occupational Health (EOH) and the Special Exams Unit (SEU) Ambulatory Care Special Programs, Program Support Assistant GS-6 service's OPPE and FPPE processes and performs assigned ADPAC responsibilities. Major duties include, but are not limited to: Performs a wide range of administrative tasks, Preparing and retrieving data and reports; Managing sensitive information; Maintaining timekeeping functions; Coordinating filing systems; Submitting and tracking work orders; Supporting space and equipment requests; Procuring and maintaining inventory for the service. Supports Human Resources functions by coordinating interviews, compiling rating materials, and preparing complete recruitment packets for HR review. Work Schedule: Monday - Friday, 8:00am - 4:30pm Compressed/Flexible: This is not a Compressed/Flexible Telework:This is not a Telework position. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD07091A Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/29/2026. This announcement will remain open until the closing date,10/29/2026, or when the applicant count is reached, whichever is earlier. The applicant count is the point at which the first 30 applications are received. All applications submitted that day up to 11:59 p.m. eastern standard time on the date the applicant count is reached will be accepted and considered. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. NOTE: Must Supply eligibility SF-50 You may qualify based on your experience as described below: Program Support Assistant GS 303-6 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performs clerical, administrative or technical support work that involve wide variety of workload, scheduling, development and Power Point presentations. Creates reports, receives and processes incoming and outgoing regular and controlled correspondences. Track and monitors action items. Serves as record manager and custodial officer for programs. Evaluates appointments, including promotions, resident's evaluations, and termination requests Provides guidance to program policies and procedures. Completing timekeeper duties. There is no educational substitution for the GS-06 level. Preferred Experience Administrative Support to a Clinical service within the past 2 years documented in your resume. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution for the GS-06 level. Additional Information This announcement will remain open until the closing date,10/29/2026, or when the applicant count is reached, whichever is earlier. The applicant count is the point at which the first 30 applications are received. All applications submitted that day up to 11:59 p.m. eastern standard time on the date the applicant count is reached will be accepted and considered. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. This job opportunity announcement may be used to fill additional vacancies. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.