Program Analyst

Summary The Marion VA Health Care System is seeking a Program Analyst to support the Chief of Staff (COS) Service. This position reports directly to the Group Practice Manager (GPM) and works closely with the Clinical Practice Management (CPM) Team. The primary purpose of this role is to support the clinic's data management needs and oversee scheduling, training, and a variety of projects across the healthcare system. Responsibilities Duties include, but are not limited to: Providing relevant clinical and/or administrative data to identify, quantify, and resolve organizational issues; Using databases and registries to develop tools that support patient care and ensure quality management and clinical oversight of access-related processes; Extracting, analyzing, and providing data, along with recommendations and guidance, to assess process outcomes related to access to care; Applying statistical analysis and interpreting findings, including evaluating the validity of measures used to generate outcomes related to access systems; Consulting with, advising, and educating employees at all organizational levels, including senior leadership, on methods to improve the effectiveness and efficiency of healthcare operations through data-driven decision-making; Developing and presenting recommendations to improve clinical data management methods, follow-up procedures, and compliance with regulatory access guidelines; Applying statistical analysis and interpreting findings, including evaluating the validity of measures used to generate outcomes related to patient management systems; Using analytical and evaluative techniques to assess program effectiveness and measure the impact of related initiatives; Providing advice and guidance to support revisions to operational procedures and clinical processes; Planning, organizing, budgeting, coordinating, and communicating with staff while conducting all phases of assigned projects; Redesigning and customizing business processes, adapting workflows to enhance operational efficiency and effectiveness; and Performing other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 8:00am - 4:00pm Telework: This position may be authorized ad-hoc telework, at managers discretion. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD10609A and PD10608A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. For the GS-09 you may qualify based on your experience and/or education as described below: Specialized Experience: Must possess one (1) year of specialized experience equivalent to at least the GS-07 grade level, which is the next lower grade in the normal line of progression for this occupation within the organization. Specialized experience includes, but is not limited to: Performing basic data collection, analysis, and validation; Conducting basic analyses and evaluations of clinical and administrative processes related to access to care, information flow, and productivity; Creating reports and communicating results to management; Assisting in the development of reports and/or presentations to support management decision-making; Assisting in the development of instructional materials based on analyses and conducting training; and Applying basic knowledge of healthcare data systems and the principles related to these areas. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree; two (2) full years of progressively higher-level graduate education leading to such a degree; or an LL.B. or J.D., if related to the position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and successfully completed graduate-level education (beyond the first year of graduate study) and specialized experience, as described above, may be used to meet the total qualification requirements for this grade level. The educational portion must include graduate coursework directly related to the position and demonstrate the knowledge, skills, and abilities required to perform the work. For the GS-11 you may qualify based on your experience and/or education as described below: Specialized Experience: Must possess one (1) year of specialized experience equivalent to at least the GS-09 grade level, that has equipped you with the knowledge, skills, and abilities necessary to successfully perform the duties of the position. Specialized experience includes, but is not limited to: Performing data collection, analysis, and validation; Conducting analyses and evaluations of clinical and administrative processes related to access to care, information flow, and productivity; Creating reports and communicating results to management; Assisting in the development of reports and/or presentations to support management decision-making; Assisting in the development of instructional materials based on analyses and conducting training; and Applying knowledge of healthcare data systems and the principles related to these areas. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree; three (3) full years of progressively higher-level graduate education leading to such a degree; or an LL.M., if related to the position. The education must demonstrate the knowledge, skills, and abilities necessary to perform the work of the position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of successfully completed graduate-level education and specialized experience directly related to the work of the position may be used to meet the qualification requirements for this grade level. For example, six (6) months of appropriate specialized experience equivalent to the GS-09 level (50% of the experience requirement) and one and one-half (1.5) years of successfully completed graduate education leading to a Ph.D. or equivalent doctoral degree (50% of the education requirement) would qualify an applicant for the GS-11 level. Preferred Experience: Experience in healthcare administration, clinical operations, or supervisory roles, including data analysis, scheduling, training, and coordination of administrative or clinical services. Knowledge of healthcare delivery systems, organizational operations, and administrative functions such as budgeting, staffing, and scheduling is preferred. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.