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Added 18 mins ago
WW
Associate Engineer - Infrastructure & Integrations Support
World Wide Technology
Maryland Heights, MO
- $73,200 to $91,500 USD / year
+ Strong troubleshooting, analytical, and problem-solving skills, with the ability to identify recurring issues and drive resolution.
Added 1 hour ago
CH
Warehouse Associate II, Operations
Cardinal Health 200, LLC
United States
- $19.75 USD / hour
Works on routine assignments that require some problem resolution
Added 2 hours ago
A
Patient Access Liaison - UPLIZNA- North Florida
Amgen
West Palm Beach, FL
- $158,394 to $222,256 USD / year
Support the identification and resolution of access challenges, including coverage questions, prior authorization barriers, and denied claims.
Added 3 hours ago
CO
Information Technology Generalist 1
Commonwealth of Pennsylvania
Harrisburg, PA
- $60,538 to $92,010 USD / year
…The role combines technical support, system administration, problem solving, and process improvement to help users securely access the tools they need. As an Information Technology…
Added 3 hours ago
Senior Program Delivery Professional, Benefit Enablement & Execution
Humana Inc.
Remote, United States
Escalate material gaps, risks or timing concerns to Lead Product Managers or the Program Delivery team early enough to support resolution
Added 3 hours ago
WK
Volleyball Jr. Associate
Wiz Kids Foundation
Flossmoor, IL
- $15.5 to $17 USD / hour
As a Jr. Associate, you'll gain hands-on professional experience while developing valuable skills in communication, teamwork, organization, leadership, and problem-solving. Throughout the…
Added 3 hours ago
WK
Track Jr. Associate
Wiz Kids Foundation
Flossmoor, IL
- $15.5 to $17 USD / hour
As a Jr. Associate, you'll gain hands-on professional experience while developing valuable skills in communication, teamwork, organization, leadership, and problem-solving. Throughout the…
Added 3 hours ago
WK
Tennis Jr. Associate
Wiz Kids Foundation
Flossmoor, IL
- $15.5 to $17 USD / hour
As a Jr. Associate, you'll gain hands-on professional experience while developing valuable skills in communication, teamwork, organization, leadership, and problem-solving. Throughout the…
Added 3 hours ago
WK
Soccer Jr. Associate
Wiz Kids Foundation
Flossmoor, IL
- $15.5 to $17 USD / hour
As a Jr. Associate, you'll gain hands-on professional experience while developing valuable skills in communication, teamwork, organization, leadership, and problem-solving. Throughout the…
Added 3 hours ago
WK
Modern Dance Jr. Instructor
Wiz Kids Foundation
Flossmoor, IL
- $15.5 to $17 USD / hour
As a Jr. Associate, you'll gain hands-on professional experience while developing valuable skills in communication, teamwork, organization, leadership, and problem-solving. Throughout the…
Added 3 hours ago
WK
Golf Jr. Associate
Wiz Kids Foundation
Flossmoor, IL
- $15.5 to $17 USD / hour
As a Jr. Associate, you'll gain hands-on professional experience while developing valuable skills in communication, teamwork, organization, leadership, and problem-solving. Throughout the…
Added 3 hours ago
WK
Cheer Jr. Associate
Wiz Kids Foundation
Flossmoor, IL
- $15.5 to $17 USD / hour
As a Jr. Associate, you'll gain hands-on professional experience while developing valuable skills in communication, teamwork, organization, leadership, and problem-solving. Throughout the…
Added 3 hours ago
WK
Basketball Jr. Associate
Wiz Kids Foundation
Flossmoor, IL
- $15.5 to $17 USD / hour
As a Jr. Associate, you'll gain hands-on professional experience while developing valuable skills in communication, teamwork, organization, leadership, and problem-solving. Throughout the…
Added 3 hours ago
WK
Baseball Jr. Associate
Wiz Kids Foundation
Flossmoor, IL
- $15.5 to $17 USD / hour
As a Jr. Associate, you'll gain hands-on professional experience while developing valuable skills in communication, teamwork, organization, leadership, and problem-solving. Throughout the…
Added 4 hours ago
I
Medical Assembly - Introducers
Integer
Plymouth, MN
- $19.04 to $27.92 USD / hour
9. Participates in team activities focusing on process/product improvement, problem resolution, and customer satisfaction.
Added 4 hours ago
I
Medical Assembly - Catheters
Integer
Plymouth, MN
- $19.04 to $27.92 USD / hour
9. Participates in team activities focusing on process/product improvement, problem resolution, and customer satisfaction.
Added 4 hours ago
Coach, Financial Literacy, Student Financial Aid
Dallas College
United States
…and skill in process improvement, project planning, conflict resolution, team building, customer service, and data-based decision-making…
Added 4 hours ago
Credentialing Specialist I
Cisive
Remote, United States
High school diploma or equivalent required; associate or bachelor’s degree preferred, for specific levels.
Added 5 hours ago
Graduate Development Program, Associate Vendor Analyst, IT Digital Contracts
natgridProd
Waltham, MA
Are you interested in technology, business relationships, and the people who help bring innovation to life? As an Associate Vendor Analyst on the IT & Digital Contracts team, you’ll help…
Added 5 hours ago
Graduate Development Program, Associate Analyst, Technology Security
natgridProd
Brooklyn, NY · Syracuse, NY · Waltham, MA
Are you ready to start your career in cybersecurity and help protect critical energy infrastructure? As an Associate Analyst on the Technology Security team, you’ll support cybersecurity…
Added 6 hours ago
Sales Director - IME, Texas Markets
Dane Street, LLC
Remote, United States
…accurate, unbiased medical assessments that support fair and timely resolution of claims. Our team is composed of experienced professionals dedicated to upholding the highest standards of…
Added 6 hours ago
Sales Director - IME, Texas Markets
Dane Street, LLC
Remote, United States
…accurate, unbiased medical assessments that support fair and timely resolution of claims. Our team is composed of experienced professionals dedicated to upholding the highest standards of…
Added 6 hours ago
Sales Director - IME, Texas Markets
Dane Street, LLC
Remote, United States
…accurate, unbiased medical assessments that support fair and timely resolution of claims. Our team is composed of experienced professionals dedicated to upholding the highest standards of…
Added 6 hours ago
Government Customer Service Representative
Dane Street, LLC
Remote, United States
Customer focus, problem-solving, professionalism, integrity, customer excellence, and time management
Added 6 hours ago
Sales Director - IME, New York
Dane Street, LLC
Remote, United States
…accurate, unbiased medical assessments that support fair and timely resolution of claims. Our team is composed of experienced professionals dedicated to upholding the highest standards of…

Vestwell

Senior Associate, Platform Support for Strategic Accounts

NY, United States
Austin, TX, United States
King of Prussia, PA, United States
Scottsdale, AZ, United States

The expected base salary range for this position is $70K - $80K base.

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Job details

Pay: The expected base salary range for this position is $70K - $80K base.
Posting language: English
Posted: Nov 6, 2026

Original job description

Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 790,000 businesses and more than 2.75 million active savers, with over $57 billion in assets saved across all 50 United States.

Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities.

Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com

Who Are We Looking For?

Vestwell is seeking a Senior Associate, Platform Support for Strategic Accounts to support clients who service retirement plans remotely while leveraging Vestwell’s platform. This role serves as a Level 2 escalation point for complex servicing issues that cannot be resolved by the servicing teams that resolve Level 1 issues within the operation of our strategic partners that choose this model of service delivery.

The ideal candidate is a collaborative problem solver who thrives in a fast-paced, cross-functional environment. In this role, you will partner closely with both client servicing teams, operations, and Vestwell internal groups to investigate escalated issues, coordinate solutions, and ensure timely and accurate resolution.

Successful candidates will demonstrate strong operational knowledge of retirement plan servicing, excellent communication skills, and the ability to manage multiple complex issues simultaneously while maintaining a high standard of client service.

What Will You Be Doing?

As a Senior Associate, Platform Support for Strategic Accounts, you will act as a partner to remote clients servicing 401(k) plans on Vestwell’s platform, ensuring escalated issues are addressed efficiently and effectively.

Your Responsibilities Will Include:

Escalation Management Serve as the primary point of contact for Level 2 service escalations originating from client servicing teams when issues cannot be resolved within their internal operations.

Issue Ownership & Resolution Take ownership of escalated items from intake through resolution, ensuring issues are investigated thoroughly and completed accurately.

Cross-Functional Collaboration Work closely with internal teams - including Operations, Product, Engineering, and Compliance - to investigate issues, coordinate solutions, and ensure timely resolution.

Client Partnership Act as a trusted operational partner to client servicing teams, providing guidance on complex platform functionality and servicing workflows.

Communication & Transparency Provide clear, timely updates to clients and internal stakeholders regarding issue status, next steps, and resolution timelines.

Process Improvement Identify trends or recurring issues and collaborate with internal teams to improve processes, workflows, and platform functionality.

Documentation & Case Tracking Create, define, and maintain accurate documentation of escalations, communications, playbooks, processes, and resolutions within internal systems to ensure transparency and operational continuity.

Service Level Management Monitor, manage, and report on escalated items to ensure they meet internal service standards and client expectations.

Requirements

The Necessities:

Bachelor’s degree or equivalent professional experience
2–4 years of retirement industry experience preferred
Experience supporting retirement plan servicing or administration platforms
Ability to manage complex issues and coordinate across multiple teams
Strong organizational and time-management skills
Excellent written and verbal communication skills
Strong commitment to superior customer service
Positive and proactive attitude
Proficiency is required with Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories as we are a paperless office
Excellent attention to detail and accuracy, proficient with numbers and basic calculations
Self-starter mentality, you are someone who will dive into whatever challenge is placed in front of you and find creative ways to solve problems.

The Extras

Proficiency with Excel or Google Sheets
Proficiency with Word or Google Docs
Experience with Adobe Acrobat
Ability to navigate network directories and internal documentation systems in a paperless environment
Strong attention to detail and accuracy, particularly when working with operational data and plan information

This role will be based in either the New York City, Austin, King of Prussia, or Scottsdale office, and will be part of Vestwell's hybrid in-office operation.

The expected base salary range for this position is $70K - $80K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired. Full-Time Employee Benefits We’re an innovative, high-growth company with an exciting future ahead. At Vestwell, we prioritize employee wellbeing through comprehensive health benefits, generous time off, and a dedicated Employee Wellbeing Committee. Our hybrid work model offers flexibility while providing access to our collaborative offices in Midtown Manhattan, Austin, King of Prussia, and Scottsdale. And, of course, as a company focused on helping people save for the future, we offer a competitive 401(k) plan.

Interview Process Our interview process starts the same for every candidate with 1-2 introductory conversations to learn more about your background, interests, and what you're looking for, while also giving you the opportunity to learn more about Vestwell and the team. From there, the process varies by role but typically includes a skills or experience-based assessment, such as a coding interview, portfolio review, or deeper discussion of your relevant experience. Successful candidates then move on to a virtual or in-person interview panel. Before extending an offer, we complete a reference check with a current or former manager and a peer. Throughout the process, we prioritize transparency, clear communication, and minimizing surprises.

For your awareness you will only receive correspondence from recruiting@vestwell.com any other domain not ending in vestwell.com is not our Recruitment team.

Vestwell’s Privacy Policy. Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: Vestwell’s California Privacy Rights Policy.

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