The Site Manager is responsible to manage a service site, including overseeing job assignments, customer contract management and providing technical assistance to Service Technicians to resolve day-to-day issues, i.e., technical problems, documentation issues and clarification of written procedures.
RESPONSIBILITIES
- Implement and manage all safety practices and protocols within Vestas's organizational standards to ensure compliance and optimal safety results with a team that demonstrates safe behaviors. Assists with QSE investigations
- Create and maintain a culture of excellence (safety focus, structure, work disciplines) and continuous improvement with the site organization to advance capability and performance in all operational areas. Regularly communicate change management to stakeholders
- Responsible for the site safety HSE program and compliance. Responsible for creating an Incident & any safety concerns to appropriate stakeholders
- Ensure all team members have access to any safety alerts via cascading information. Ensure QSE is made aware of any situations that may warrant a safety alert
- Complete all safety training assigned. Act as a resource for site when questions arise. Ensure all safety training has been met and schedule upcoming training requirements as necessary
- Utilize all PPE as required by Work Instructions and QSE Manual. Provide input for any discrepancies found in Work Instructions or PPE Sheets.
- Responsible for the capacity planning parameter for the site and implementation of LEAN at the site
- Develop and execute continuous improvement plan
- Build effective internal and external partnerships. Interface with customer(s) and respond to customer inquiries. Identify the need to collaborate and do so across internal departments to resolve customer concerns. May refer complex issues or customer inquiries to higher level technical staff or manager (demonstrate customer focus at all times, improving customer satisfaction and loyalty). Ensure that all company policy and customer contractual obligations are met
- Responsible for the site budget, cost allocations/management and full understanding of operational revenues, direct costs, CM and overall health and trajectory of the cost centers
- Responsible for inputting and ensuring data input is correct and timely (i.e., Salesforce, SAP, MyTask, PR/PO, CIM management, T&M management, LD/Bonus Management, Cost Out initiatives, etc.) Ability to fully interpret and navigate Adaptive and all financial reporting tools.
- Ability to fully interpret and navigate Adaptive or all financial reporting tools.
- Support area T&M targets by helping identify new opportunities and managing and executing T&M projects effectively improving CM
- Accountable to follow and enforce proper consumption of inventory and control of tooling understanding financial impact, escalating as needed to SOM (i.e., new site start up, AFE, CIM, Cost out)
- Required to access and use online tools (i.e., Salesforce, Toolkit, SAP, VOB, VGA, VIS, VTM etc.)
- Utilize online tools to incorporate insight dashboard metrics (i.e., alarms, warnings, fleet service orders, labor efficiency, new site start up, TNT, FIFT, other insight dashboard metrics)
- Insight Toolbox (ability to navigate and use)
- Ensure team is compliant with all Task Based Certifications (TBC) and obtain for self as needed
- Direct team to follow operation engineering guidance
- Ensure team follows Work Instructions as outlined and propose adjustments or improvements as needed (i.e. PTP)
- TSL & CIR communication and escalation
- Ability to navigate, interpret and fully understand the Site's contract (SMA); ability to clearly communicate and follow, when needed, with the expectation that items of concern or clarify is escalated to area manager.
- Ability to manage specialty projects
- Create your own development plan and present to your area SOM with scheduled meetings established by you to support results and direction
- Lead and develop a team that models Vestas values and standards of performance (i.e. hiring, employee relations, CPDs, performance appraisals, etc.)
QUALIFICATIONS
- Associates degree or equivalent, Bachelor's degree
- Minimum 5 years of supervisory experience including effectively dealing with and documenting, employee performance
- Ability to lead an operation with a high delegation of responsibility to team members
- P&L management experience with advanced wind service experience
- Experience or familiarity with spare parts/inventory processes
- Experience as a leader of a field-deployed technician team with responsibility for scheduled and unscheduled maintenance
- Experience managing safety programs that include LOTO, Electrical, Fall Arrest & High Angle Emergency Decent, and Confined Space
- Ability to complete all training requirements (Internal Training/Certificate Requirements: Manager Core Training, Leader of Others Training)
- Ability to manage and audit safe working conditions to Vestas standards (i.e. internal audits, OSHA requirements)
- Valid driver's license
- Requires travel and may require working a flexible and variable work schedule as needed to meet business objectives
- Ability to obtain a passport
- Advanced computer operation and internet-based program navigation, ability to generate and interpret computer data, ability to communicate in technical and non-technical terms
- Demonstrated ability to read, interpret, and understand basic drawings and schematics to develop procedures, verify work activities, and identify and reduce risk
- Previous Service Technician III experience or equivalent. Level 300 certification on assigned wind plant platform required or capable of certification within 6 months of hire date
- Willingness to support and promote Vestas' commitment to diversity, equity, inclusion and belonging and Vestas' Core Values
- Ability to perform effectively in a demanding market, manage stakeholder expectations, and support customer satisfaction
- Effective oral and written communication skills
COMPETENCIES
- Ability to frequently climb stairs and ladders 60-125 meters in height in order to access work area.
- Ability to lift, push, pull, carry items up to 50 lbs. in weight.
- Ability to frequently walk, stand, look up/down, balance, stoop, twist, kneel, and bend for prolonged periods of time.
- Ability to complete all training courses, including controlled decent.
- Ability to hear and see, including the ability to perceive depth and distinguish colors sufficient to perform job functions and use close range radios.
- Ability to work in confined spaces and at heights over 100 meters
- Able to work in demanding physical and inclement weather conditions
- Ability to work remotely in a turbine as part of a team with limited supervisory interaction
- Ability to regularly work on the service site and travel within the site (to various turbines) as needed.
- Proficiency in Microsoft Office Suite (Outlook, Word, Teams, Excel) and other software programs
- Ability to lead an area / direct reports
- It is an essential function of your position that you are able to climb and work in the turbines. Therefore, in order to perform your position safely, your total weight, while wearing all required PPE and gear, must be at or less than the 300.0 lbs. weight limit
WHAT WE OFFER
- Attractive pay and a comprehensive benefits package
- 401(k) with company match
- Medical, dental, and vision coverage
- Career development and internal promotion opportunities
- Leadership training and development programs
- Paid time off and holidays
- Employee Assistance Program (EAP)
- Wellness benefits, including One Pass Select gym membership options
- ARAG legal insurance and legal support services
- Global career mobility and internal job opportunities
- A focus on safety, inclusion, diversity, and employee development
- Leadership development
- Managing large teams and customer relationships
- Opportunities to contribute to operational performance and strategy
- Exposure to regional and senior leadership networks
CCPA Notice for California Applicants
Our commitment to a fair hiring At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.
DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
