Global Service Technology Engineer – Medium Voltage

Job Title: Service Technology Engineer – Medium Voltage

Location: Onsite - Westerville, Ohio

POSITION SUMMARY

We are seeking a Service Technology Engineer – Medium Voltage to join our Service Technology team. In this role, you will serve as the technical authority for analyzing system data and driving insights that improve the performance, reliability, and safety of digitally enabled medium voltage distribution systems. You will collaborate with engineering, technical support, and field service teams to ensure data accuracy, troubleshoot complex issues, and deliver solutions that enhance customer outcomes in mission-critical power distribution environments.

This position plays a critical role in New Product Development and Introduction (NPDI). The Engineer will partner closely with engineering, product management, and service teams throughout the product lifecycle to ensure digital readiness of new medium voltage solutions, including defining telemetry requirements, validating monitoring capabilities, and enabling seamless integration into Digital Services platforms.

This role provides an opportunity to influence product design, improve serviceability, and enhance visibility into critical medium voltage electrical distribution systems across Vertiv's portfolio.

RESPONSIBILITIES

• Serve as the subject matter expert for analyzing medium voltage system data, including parametric, telemetric, diagnostic, protection relay, and alarm data from MV switchgear, transformers, and distribution equipment.
• Collaborate with engineering, product management, technical support, and field service teams to validate data accuracy, troubleshoot issues, and deliver effective remediation strategies.
• Support New Product Development and Introduction (NPDI) activities by defining telemetry requirements, validating SNMP/MODBUS/IEC 61850 data models, and ensuring monitoring readiness prior to product release.
• Participate in design reviews and product development activities to ensure serviceability, safety, and digital integration requirements are incorporated into medium voltage product designs.
• Lead onboarding of new products into Digital Services platforms, including data integration, protection relay alarm validation, and dashboard readiness.
• Analyze system performance trends (e.g., load distribution, protection relay events, transformer thermal conditions, fault events) and drive continuous improvement initiatives.
• Develop and maintain technical documentation, knowledge articles, and standards for integrating medium voltage products into Digital Services ecosystems.
• Collaborate with firmware, controls, and software teams to ensure consistency in data exposure and monitoring capabilities across MV product lines.
• Support pilot deployments, beta testing, and early field validation of new products, capturing feedback and driving corrective actions.
• Participate in customer engagements, escalations, and strategic projects related to medium voltage systems as required.

QUALIFICATIONS

Minimum Qualifications

• Bachelor's degree in Electrical Engineering or equivalent experience required.
• Minimum of five years of experience in medium voltage electrical systems, MV switchgear, or critical power environments.
• Strong expertise in medium voltage distribution systems (1kV–38kV), including MV switchgear, transformers, ring main units, and protection relays, with demonstrated troubleshooting capability.
• Experience working with digital service or monitoring solutions to analyze and troubleshoot medium voltage system data.
• Proven experience in system diagnostics, performance analysis, and fault investigation in medium voltage environments.
• Experience supporting New Product Development and Introduction (NPDI) activities, including collaboration with engineering and product teams.
• Familiarity with product lifecycle processes, design reviews, and validation for digital service readiness.
• Working knowledge of telemetry and communication standards such as IEC 61850, SNMP, MODBUS, DNP3, or API-based data models.
• Experience with cloud-based platforms for data analysis is highly desirable.
• Experience with protection relay systems (e.g., overcurrent, differential, ground fault protection) and arc flash analysis is preferred.
• Experience in data center or mission-critical environments preferred.
• Experience collaborating with global or cross-functional teams preferred.

Skills and Competencies

• Strong analytical and troubleshooting skills with attention to detail.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Leadership capability with the ability to guide technical discussions and influence outcomes.
• Proficiency in Microsoft Office and web-based technologies.
• Ability to read and interpret electrical diagrams, single-line diagrams, and medium voltage protection schemes.
• Strong understanding of electrical safety principles, MV switching procedures, and system reliability.
• Customer-focused mindset with a commitment to delivering high-quality service outcomes.

POSITION ELIGIBILITY REQUIREMENTS

• Ability to travel up to 20% as required.
• Willingness to work flexible schedules and support global operations.
• Valid driver's license required.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.