Global Service Technology Engineer – Bus Bar and Switchgear

JOB SUMMARY

Job Title: Global Service Technology Engineer – Bus Bar and Switchgear

Function/Department: Services / Service Technology

Location: Onsite - Westerville, OH

POSITION SUMMARY

We are seeking a Global Service Technology Engineer – Bus Bar and Switch Gear to join our Service Technology team. In this role, you will serve as the primary Service Technology representative across the New Product Development and Introduction (NPDI) process, ensuring that new Vertiv products are designed, validated, and launched with full digital service readiness. You will collaborate with engineering, product management, digital services, and field service teams throughout the product lifecycle to define monitoring requirements, validate data models, and confirm that new products integrate seamlessly into Vertiv's Digital Services platforms prior to release.

This position is a central coordination role within the Service Technology team. The Engineer will manage NPDI gate activities for multiple product families simultaneously, maintaining a consistent standard for serviceability, telemetry, and digital integration across Vertiv's power and thermal portfolio.

This role provides an opportunity to shape how Vertiv products are designed for serviceability and remote monitoring from the ground up.

RESPONSIBILITIES

• Serve as the Service Technology representative across active New Product Development and Introduction (NPDI) programs, participating in design reviews, gate reviews, and launch readiness assessments for new products.
• Define and document service technology requirements at each NPDI gate, including telemetry requirements, SNMP/MODBUS/API data model specifications, alarm definitions, and monitoring platform integration criteria.
• Validate SNMP/MODBUS data models, firmware data exposure, and alarm behavior against defined requirements prior to product release.
• Partner with engineering, product management, and digital services teams to ensure that serviceability, digital monitoring readiness, and remote diagnostics capabilities are incorporated into new product designs.
• Lead the onboarding of new products into Digital Services platforms, coordinating data integration, dashboard development, alarm validation, and knowledge article creation.
• Develop and maintain a consistent NPDI playbook for Service Technology, including standard templates, checklists, and gate deliverables.
• Track NPDI program status across all active product families and provide regular updates to the Global Service Technology Manager.
• Coordinate pilot deployments, beta testing, and early field validation activities for new products, capturing and resolving feedback prior to general availability.
• Identify and drive resolution of serviceability gaps, design deficiencies, or digital integration issues discovered during development and validation activities.
• Collaborate with firmware, controls, software, and digital services teams to ensure consistency and completeness of data exposure across the Vertiv product portfolio.
• Participate in customer engagements, escalations, and strategic launch activities for new products as required.

QUALIFICATIONS

Minimum Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or equivalent experience required.
• Minimum of five years of experience in product development, service engineering, or technical program coordination in a critical power or thermal management environment.
• Broad technical familiarity with Vertiv product categories, including UPS, thermal management, switchgear, PDU, or related critical infrastructure equipment.
• Experience participating in structured product development or introduction processes (e.g., Stage-Gate, NPDI, or equivalent).
• Experience working with digital service or monitoring platforms to validate telemetry, alarms, and data models for newly released products.
• Familiarity with telemetry and communication standards such as SNMP, MODBUS, or API-based data models.
• Demonstrated ability to manage multiple concurrent projects and programs across cross-functional teams.
• Experience collaborating with engineering, product management, and field service teams to resolve technical issues during product development.
• Experience with cloud-based platforms for data analysis is highly desirable.
• Experience in data center or mission-critical environments preferred.
• Experience collaborating with global or cross-functional teams preferred.

Skills and Competencies

• Strong analytical and troubleshooting skills with attention to detail.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities, with demonstrated ability to track and drive multiple programs simultaneously.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Leadership capability with the ability to guide technical discussions and influence outcomes across organizational boundaries.
• Proficiency in Microsoft Office and web-based technologies.
• Ability to read and interpret electrical diagrams, single-line diagrams, and product technical specifications.
• Strong understanding of digital service enablement, telemetry validation, and product serviceability principles.
• Customer-focused mindset with a commitment to delivering high-quality service outcomes.

POSITION ELIGIBILITY REQUIREMENTS

• Ability to travel up to 20% as required.
• Willingness to work flexible schedules and support global operations.

Valid driver's license required

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.