Jobs in the United States

25+ jobs

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Added 2 mins ago
VH
Supervisory Medical Records Technician (CDIS)
Veterans Health Administration
Bay Pines, FL
- $67,970 to $88,356 USD / year
Added 2 mins ago
VH
Diagnostic Radiologic Technologist (CT)- Picture Archive Communication System (PACS) Technologist
Veterans Health Administration
Marion, IL
- $85,466 to $111,112 USD / year
4. Enterprise-Level Troubleshooting & Analytical Problem Resolution
Added 2 mins ago
VH
Supervisory Health Tech (Ophthalmology)
Veterans Health Administration
Syracuse, NY
- $67,970 to $88,356 USD / year
3. Demonstrated leadership and managerial skills including skill in interpersonal relations and conflict resolution to deal with employees, team members, managers and other departments; and
Added 4 mins ago
VH
Medical Support Assistant
Veterans Health Administration
San Diego, CA
- $50,459 to $65,597 USD / year
Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
Added 4 mins ago
AN
FINANCIAL MANAGEMENT ANALYST
Air National Guard Units
Toledo, OH
- $74,678 to $97,087 USD / year
…short and rapidly changing program deadlines. Facilitates the resolution of intricate entitlement discrepancies for serviced customers and ensures proper interfaces with appropriate DoD…
Added 4 mins ago
Senior Paid Media Specialist
Jobgether
Remote, United States
…troubleshooting issues involving conversion tracking, Google Tag Manager, GA4, attribution, account configurations, and inventory…
Added 7 mins ago
DT
Inspections Investigations and Intelligence Oversight Specialist
Defense Threat Reduction Agency
Fort Belvoir, VA
- $143,913 to $187,093 USD / year
Conducting preliminary analysis of matters presented to the IG for resolution to include: analyzing the veracity of the concern, researching applicable standards, articulating results…
Added 7 mins ago
US
Hotel Customer Service Agent, NF-02
United States Army Installation Management Command
Honolulu, HI
- $25 to $28 USD / hour
…advises supervisor of more serious and non-routine concerns for resolution. Operates various office machines and equipment such as a cash drawer in order to receive payments and give change…
Added 7 mins ago
FA
Airway Transportation Systems Specialist
Federal Aviation Administration
Auburn, WA
- $125,635 to $194,772 USD / year
…approaches for problems that have resisted earlier efforts at resolution. Establishes and manages program goals and objectives; formulates project plans and presents them to upper…
Added 10 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Danville, IL
- $34,466 to $55,366 USD / year
Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
Added 10 mins ago
VH
Physician (Chief Primary Care)
Veterans Health Administration
Augusta, GA
- $275,000 to $350,000 USD / year
Provide supervision and assure appropriate actions in promotions, selections, rewards, recognition, training, discipline, and problem resolution.
Added 10 mins ago
VH
Registered Nurse-Mental Health
Veterans Health Administration
Northport, NY
- $98,819 to $168,074 USD / year
…emergencies, reports safety concerns, and assists in safety concern resolution. The nurse documents nursing assessments, nursing plan of care, patient safety observations, and environmental…
Added 13 mins ago
CN
Child Development Center Director (Small)
Commander, Navy Installations Command
Bremerton, WA
- $40 to $45 USD / hour
Receives and ensures resolution of complaints related to personnel and takes disciplinary action as necessary.
Added 15 mins ago
VH
Medical Support Assistant
Veterans Health Administration
White River Junction, VT
- $36,735 to $59,978 USD / year
Added 15 mins ago
US
IT SPECIALIST (PLCYPLN)
United States Fleet Forces Command
Naval Shipyard, Portsmouth, VA
- $90,838 to $118,092 USD / year
You will serve as the key technical advisor for IT acquisition and financial manager. | You will advise managers on decisions relating to the resolution of unforeseen problems,…
Added 18 mins ago
FA
Supervisory Airway Transportation Systems Specialist
Federal Aviation Administration
Rochester, NY
- $112,562 to $174,506 USD / year
Serves as a Supervisory Airway Transportation Systems Specialist (SSC Manager) and is the front-line manager for the Rochester SSC (WCQ25-ROC).
Added 18 mins ago
FA
Supervisory Airway Transportation Systems Specialist
Federal Aviation Administration
Coraopolis, PA
- $115,570 to $179,169 USD / year
Serves as a Supervisory Airway Transportation Systems Specialist (SSC Manager) and is the front-line manager for the Pittsburgh NAV/COMM/ENV SSC (WCQ23-PIT).
Added 18 mins ago
VH
Medical Support Assistant - CITC
Veterans Health Administration
Minneapolis, MN
- $48,381 to $62,896 USD / year
Added 18 mins ago
VH
Inventory Management Specialist
Veterans Health Administration
Fredericksburg, VA
- $57,736 to $91,815 USD / year
This position serves as an Inventory Manager in the Commodity Management Division of the Logistics Service in the VA Health Care System responsible for the inventory and management of all…
Added 21 mins ago
CA
Program Manager
Customs and Border Protection
Euless, TX · Aliso Viejo, CA · Washington, DC · Indianapolis, IN
- $106,437 to $138,370 USD / year
Leading coordination with OFAM subject matter experts and applicable facility owners toward resolution of any lease related issues that arise for any leased space or maintenance and repair…
Added 26 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Wilkes Barre, PA
- $40,736 to $52,957 USD / year
Added 29 mins ago
NR
ADMINISTRATIVE JUDGE (LEGAL)
Nuclear Regulatory Commission
Rockville, MD
- $209,600 USD / year
…rules of evidence and witness examination, alternative dispute resolution techniques, and the use of computer and telecommunications technologies (e.g., electronic filing and database…
Added 32 mins ago
NP
Interdisciplinary - Project Manager
National Park Service
Three Rivers, CA
- $89,959 to $116,949 USD / year
You will serve as a Interdisciplinary - Project Manager with the Maintenance & Construction Division within Sequoia & Kings Canyon National Park.
Added 32 mins ago
UA
Equal Employment Manager
U.S. Army Corps of Engineers
Louisville, KY
- $89,508 to $116,362 USD / year
About the Position: Serves as Equal Employment Opportunity (EEO) program manager and principal advisor to the District Commander on the Equal Employment Opportunity Program including…
Added 35 mins ago
VH
Lead Medical Support Assistant
Veterans Health Administration
Worcester, MA
- $59,314 to $77,110 USD / year
…complaints of employees, referring other to supervisor for resolution. Incumbent will conduct ongoing audits to ensure quality of work for accurate and timely scheduling of appointments.…

Vertiv

Customer Relationship Manager

Westerville, OH, United States

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Job details

Experience: Bachelor’s degree in business administration OR High school education with 7-10 years same or similar work experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

JOB SUMMARY

The Customer Relationship Manager (CRM) is the point of contact operationally and administratively for each customer assigned. They function as customer advocate and interface with internal company departments to deliver service level agreement requirements. They develop and grow relationships with internal and external customers, becoming a trusted advisor to their assigned customers.

RESPONSIBILITIES

Manage a select list of “Essential” or “Preferred” customer accounts. Develop and maintain Account Plans to achieve both long and short-term operational and administrative objectives within assigned accounts.
Present value-oriented, Quarterly Business Reviews with assigned customer accounts. Make periodic visits to assigned accounts to grow customer relationship and monitor service performance.
Develop and maintain schedules as required to support project loading, ensuring project flow and schedules meet the expectations of the customer and/or contract.
Cradle to grave follow through on resolution for all emergency service calls for assigned accounts.
Driving and tracking T&M activity as required for noncontract related work.
Develop and grows relationships with sales, service, management, and other key internal partners essential to the support of assigned accounts.
Be willing to lead by example – be accountable and dependable, maintain a positive attitude, inspire others to go the extra mile to take care of Customers (internal/external) and achieve Operational Key Results (OKR).
Demonstrate the ability to remain calm and even-tempered during stressful situations.
Close coordination with the Manager, Customer Relationship Services of any operational related issues. Present recovery plan(s) with multiple options that will allow the Manager, Customer Relationship Services to make informed decisions.
Handle escalated scheduling issues within the assigned customer, including but not limited to sales inquiries and Field Service escalations.
Be available after hours to assist with escalations to meet customer/contract SLA (Service Level Agreement).
Generate standard and custom reports to monitor workload.
Proactively identify schedule risks and present options to resolve critical potential issues to the local team and Manager, Customer Relationship Services.
Ensure all billable work is being scheduled and executed and tickets are closed out in a timely basis.
Where practical, empower and direct the team to strategically schedule preventive maintenance visits to minimize/ cover costs for the company (take over Customer Engineer Scheduling or large account scheduling).
Ensure accurate documentation of all scheduling correspondence in tickets.
Actively seek and participate in continuous improvements initiatives that impact customer care and coordination of work.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIREMENTS

Minimum Qualifications:

Bachelor’s degree in business administration OR High school education with 7-10 years same or similar work experience.
Minimum of 5 years customer service and coordination of service activities.
Knowledge of electrical distribution systems, critical space environments, service products, and clients is a plus.
Ability to think and act strategically, utilizing account plans to set specific account objectives.
Ability to work in a matrix management environment with minimal supervision.
Must be attentive, patient and strongly skilled in written and verbal communication; clear, professional, positive, and informative communication style.
High-level competence in multitasking, time management, organization, critical and analytical thinking, problem solving, and the ability to influence others are required.
Ability to thrive in a dynamic and collaborative environment and be comfortable with ambiguity.
Adapt quickly to changing priorities and customer needs.
Ability to persuade others in order to change undesirable behaviors and/or achieve the goals of the business.
High degree of creative ability and independent judgment.
Must be proficient in the business tools used to perform the job and have extensive knowledge of the businesses processes, people, and products.
Intermediate/advanced proficiency using Microsoft Excel software, including data analysis, pivot tables, etc.

POSITIONS ELIGIBILITY REQUIREMENTS

Willing to work flexible hours, including before shift/after shift and weekends to support the business.
10-20% Travel

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More about this job

Skills

Monitor customer service
Sales
Scheduling
Monitor workload
Preventive maintenance
Documentation
Customer service
Be attentive
Communication skills
Multitasking
Time management
Analytical skills
Problem solving
Persuade others
Microsoft Excel
Data analysis

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