Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Entry-Level (Staff) Engineer
Schnabel Engineering, Inc.
Tampa, FL
The Tampa, FL office of Schnabel Engineering is seeking an Entry-Level Staff Engineer to join our growing practice. We are looking for a motivated candidate interested in developing both…
Added 1 min ago
EE
Support Engineer
Engineering Economics, Inc.
Lakewood, CO
- $32.49 to $46.3 USD / hour
As the Support Engineer, you will be responsible for providing project engineering duties on EEI projects. This role investigates engineering issues and supports others in identifying…
Added 1 min ago
EE
Support Engineer
Engineering Economics, Inc.
Phoenix, AZ
- $33.45 to $47.26 USD / hour
As the Support Engineer, you will be responsible for providing project engineering duties on EEI projects. This role investigates engineering issues and supports others in identifying…
Added 2 mins ago
LD
Systems Engineer I
Leonardo DRS, Inc.
Bridgeton, MO
- $66,049 to $85,864 USD / year
Complete both a technical project or activity independently, and work with a team of engineers to complete a technical project or activity within schedule and budget constraints
Added 3 mins ago
Advanced Metering Engineer
The Planet Group
Jefferson, GA
An Advanced Metering Engineer with electrical distribution experience involved in engineering design and layout for the expansion of the electric distribution system, power requirements,…
Added 3 mins ago
1000000567.DATA ENGINEER LEAD.INFO TECH SERVICES
Dallas County
Dallas, TX · TX
…university in Computer Science, Software Engineering, or a related field. Master’s degree preferred. Six (6) years of experience in data engineering, cloud platforms, or AI-driven data…
Added 3 mins ago
Lead I&C / DCS Engineer
Flexible, TX
…that the DCS, OEM controls, BESS controls, process systems, field instrumentation, electrical supervisory systems, and independent protection and safety functions are designed, integrated,…
Added 3 mins ago
Sr. Network Development Engineer, Customer Terminal
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
As a Sr. Network Engineer, you will be responsible for Customer Terminal (CT) integration and validation with hardware, software, and firmware. You will be working in a collaborative…
Added 3 mins ago
Sr. Electrical Engineer, Data Center Engineering
Amazon Data Services, Inc.
Austin, TX · Seattle, WA · Herndon, VA · Columbus, OH
Amazon Web Services is seeking a Senior Electrical Engineer to become part of a global engineering team, responsible for the design and continuous innovation of our rapidly expanding data…
Added 5 mins ago
Software Engineer IV
LinTech Global
Durham, NC
Dexian Government Solutions is seeking a Software Engineer IV to serve as the Application Development and Support Lead for our EPA BSMD proposal effort. This role provides technical…
Added 5 mins ago
Network Engineer III
LinTech Global
Durham, NC
Dexian Government Solutions is seeking a Network Engineer III to support our EPA BSMD proposal effort. This position serves as the Service Area Lead for Data Telecommunications Support,…
Added 5 mins ago
CC
New Product Introduction Engineer
Carrier Corporation
Indianapolis, IN
- $96,000 to $192,000 USD / year
Driving design for manufacture and field service throughout the development process.
Added 5 mins ago
PD
Senior DevSecOps Engineer
Pantheon Data
Reston, VA
- $145,000 to $200,000 USD / year
Pantheon Data is seeking a Senior DevSecOps Engineer to design, build, and operate the secure software delivery platform for ML-enabled workloads and applications in AWS GovCloud that…
Added 5 mins ago
Engineer III - Protection & Control
Qualus
Westborough, MA
Power your Future with Qualus as a Protection & Control Engineer III. As a Substation P&C Engineer III, you’ll serve as the technical subject matter expert, leading the design of…
Added 5 mins ago
Senior Water Engineer/Project Manager
Arcadis
Wakefield, MA · Boston, MA
Arcadis is seeking an experienced Senior Water Engineer/Project Manager to lead and support municipal drinking water projects, with a particular focus on lead service line replacement…
Added 6 mins ago
Senior Data Center Engineer
USP
Rockville, MD
Senior Data Center Engineer, The United States Pharmacopeial Convention, Rockville, MD.
Added 7 mins ago
Construction Project Engineer Intern
Middleburg Communities LLC
Maitland, FL
The Middleburg Construction Project Engineer Internship provides you with the opportunity to observe, participate in, and learn about a variety of construction management tasks typically…
Added 7 mins ago
Construction Project Engineer Intern
Middleburg Communities LLC
Charlotte, NC
The Middleburg Construction Project Engineer Internship provides you with the opportunity to observe, participate in, and learn about a variety of construction management tasks typically…
Added 7 mins ago
Assistant Civil Engineer - Environmental Services (Oklahoma City)
Burns & McDonnell
Oklahoma City, OK
The Assistant Civil Engineer will work under the supervision of licensed professional engineers to assist our solid waste, water resources, and site/civil projects. The ideal candidate will…
Added 8 mins ago
Manager Project Engineering
McDermott
Houston, TX
Liaise with: Project Engineer, PEM, PM, Discipline Lead Engineers, Engr Dept Managers, Construction/Fabrication team,
Added 8 mins ago
Release Train Engineer
Cayuse Holdings
Washington, DC
The Release Train Engineer (RTE) serves as the operational and cultural leader for a multi-team Agile Release Train. This role extends beyond standard ceremony facilitation by driving…
Added 9 mins ago
Geotechnical Team Leader
ECS Ltd
Marietta, GA
…scheduling, staffing, training, and quality control, while supporting project delivery and financial performance. The Team Leader serves as the primary leader for field staff, ensuring work…
Added 9 mins ago
Engineer Specialist Senior - Aircraft Integrator
Bombardier
Wichita, KS
Work with the Platform Project Managers and cross-functional engineering team to ensure a high quality and timely execution of product improvement design changes
Added 10 mins ago
Utilities Infrastructure Project Manager (Water)
Havenpark Communities
Remote, United States
The Utilities Infrastructure Project Manager (Water) delivers Havenpark’s water infrastructure projects, including water treatment plants, wells, storage tanks, distribution lines, and…
Added 10 mins ago
Utilities Infrastructure Project Manager (Wastewater)
Havenpark Communities
Remote, United States
The Utilities Infrastructure Project Manager (Wastewater) delivers Havenpark’s wastewater infrastructure projects, including wastewater treatment plants, collection systems, tanks, and…

Vertiv

Customer Relationship Manager

Westerville, OH, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: Bachelor’s degree in business administration OR High school education with 7-10 years same or similar work experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

JOB SUMMARY

The Customer Relationship Manager (CRM) is the point of contact operationally and administratively for each customer assigned. They function as customer advocate and interface with internal company departments to deliver service level agreement requirements. They develop and grow relationships with internal and external customers, becoming a trusted advisor to their assigned customers.

RESPONSIBILITIES

Manage a select list of “Essential” or “Preferred” customer accounts. Develop and maintain Account Plans to achieve both long and short-term operational and administrative objectives within assigned accounts.
Present value-oriented, Quarterly Business Reviews with assigned customer accounts. Make periodic visits to assigned accounts to grow customer relationship and monitor service performance.
Develop and maintain schedules as required to support project loading, ensuring project flow and schedules meet the expectations of the customer and/or contract.
Cradle to grave follow through on resolution for all emergency service calls for assigned accounts.
Driving and tracking T&M activity as required for noncontract related work.
Develop and grows relationships with sales, service, management, and other key internal partners essential to the support of assigned accounts.
Be willing to lead by example – be accountable and dependable, maintain a positive attitude, inspire others to go the extra mile to take care of Customers (internal/external) and achieve Operational Key Results (OKR).
Demonstrate the ability to remain calm and even-tempered during stressful situations.
Close coordination with the Manager, Customer Relationship Services of any operational related issues. Present recovery plan(s) with multiple options that will allow the Manager, Customer Relationship Services to make informed decisions.
Handle escalated scheduling issues within the assigned customer, including but not limited to sales inquiries and Field Service escalations.
Be available after hours to assist with escalations to meet customer/contract SLA (Service Level Agreement).
Generate standard and custom reports to monitor workload.
Proactively identify schedule risks and present options to resolve critical potential issues to the local team and Manager, Customer Relationship Services.
Ensure all billable work is being scheduled and executed and tickets are closed out in a timely basis.
Where practical, empower and direct the team to strategically schedule preventive maintenance visits to minimize/ cover costs for the company (take over Customer Engineer Scheduling or large account scheduling).
Ensure accurate documentation of all scheduling correspondence in tickets.
Actively seek and participate in continuous improvements initiatives that impact customer care and coordination of work.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIREMENTS

Minimum Qualifications:

Bachelor’s degree in business administration OR High school education with 7-10 years same or similar work experience.
Minimum of 5 years customer service and coordination of service activities.
Knowledge of electrical distribution systems, critical space environments, service products, and clients is a plus.
Ability to think and act strategically, utilizing account plans to set specific account objectives.
Ability to work in a matrix management environment with minimal supervision.
Must be attentive, patient and strongly skilled in written and verbal communication; clear, professional, positive, and informative communication style.
High-level competence in multitasking, time management, organization, critical and analytical thinking, problem solving, and the ability to influence others are required.
Ability to thrive in a dynamic and collaborative environment and be comfortable with ambiguity.
Adapt quickly to changing priorities and customer needs.
Ability to persuade others in order to change undesirable behaviors and/or achieve the goals of the business.
High degree of creative ability and independent judgment.
Must be proficient in the business tools used to perform the job and have extensive knowledge of the businesses processes, people, and products.
Intermediate/advanced proficiency using Microsoft Excel software, including data analysis, pivot tables, etc.

POSITIONS ELIGIBILITY REQUIREMENTS

Willing to work flexible hours, including before shift/after shift and weekends to support the business.
10-20% Travel

Apply About employer

More about this job

Skills

Monitor customer service
Sales
Scheduling
Monitor workload
Preventive maintenance
Documentation
Customer service
Be attentive
Communication skills
Multitasking
Time management
Analytical skills
Problem solving
Persuade others
Microsoft Excel
Data analysis

Report this job