Jobs in the United States

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Added 1 min ago
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Mechanical Engineer (HVAC)
GPAC
Wrightsville Beach, NC
- $80,000 to $110,000 USD / year
We are seeking a licensed Mechanical Engineer with HVAC design experience to join our team. In this role, you will have the opportunity to manage projects through the full project lifecycle…
Added 1 min ago
G
Mechanical Engineer (HVAC)
GPAC
Wrightsboro, NC
- $80,000 to $110,000 USD / year
We are seeking a licensed Mechanical Engineer with HVAC design experience to join our team. In this role, you will have the opportunity to manage projects through the full project lifecycle…
Added 1 min ago
G
Mechanical Engineer (HVAC)
GPAC
Fayetteville, NC
- $80,000 to $110,000 USD / year
We are seeking a licensed Mechanical Engineer with HVAC design experience to join our team. In this role, you will have the opportunity to manage projects through the full project lifecycle…
Added 1 min ago
G
Mechanical Engineer (HVAC)
GPAC
Myrtle Grove, NC
- $80,000 to $110,000 USD / year
We are seeking a licensed Mechanical Engineer with HVAC design experience to join our team. In this role, you will have the opportunity to manage projects through the full project lifecycle…
Added 2 mins ago
Industrial Sales Engineer – Circuit Protection & Control Solutions
Siemens
Roanoke, VA
Industrial Sales Engineer – Circuit Protection & Control Solutions (NC / VA)
Added 2 mins ago
NETWORK ENGINEER - PUB SEC
Lumen
Herndon, VA
Network Engineer, Network Administrator with expertise in Layer 2 and Layer 3 protocols and technologies: IS-IS, BGP/MP-BGP (multi AS) and MPLS routing protocols, Resource Reservation…
Added 3 mins ago
A
Hardware Engineer
Actalent
Winamac, IN
- $80,000 to $120,000 USD / year
Experience in power electronics or power distribution for vehicular or industrial applications.
Added 3 mins ago
Broadcast Director of Engineering
Hearst
Needham, MA
…station's engineering department, working with the Assistant Chief Engineer, Technical Operations Manager, IT Manager, and Facilities Manager, to manage all aspects of the department. You…
Added 4 mins ago
ES
ASKUSR0148805 Site Reliability Engineer II (SRE) - HPC Operations
Essnova Solutions, Inc.
Berkeley, CA
- $80 USD / hour
Essnova Solutions, Inc. is seeking an experienced Site Reliability Engineer II (SRE) to support the National Energy Research Scientific Computing Center (NERSC) at Lawrence Berkeley…
Added 7 mins ago
Engineer I – Embedded Software
BAE Systems
Broomfield, CO · Westminster, CO · Boulder, CO
…looking to expand our team with a talented and energetic software engineer focused on delivering high-quality, embedded software and associated test infrastructure. This position supports a…
Added 7 mins ago
Data Engineer
Divisions Maintenance Group
Cincinnati, OH
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
Added 15 mins ago
IG
Senior Cloud Services DevOps Engineer
Insight Global
Grand Rapids, MI
- $131,000 USD / year
A large food distribution company in the Grand Rapids area is looking for a Senior Cloud Platform Engineer to help build, automate, and scale its cloud infrastructure. This person will use…
Added 25 mins ago
Electrical Reliability Engineer
Marathon Refining Logistics Services LLC
Anacortes, WA
The Marathon Anacortes Refinery has an Electrical Reliability Engineer opening. We are seeking a motivated, team-oriented individual to collaborate with refining personnel both onsite,…
Added 29 mins ago
Senior Electrical & Controls Engineer
Found Industries
Cambridge, MA
As the Senior Electrical & Controls Engineer, you will own the architecture, development, and commissioning of the electrical, control, and functional safety systems for our gallium…
Added 33 mins ago
MI
Field Engineer
MasTec Inc
MOUNTAIN HOME, ID
- $70,000 to $90,000 USD / year
The Field Engineer I role will oversee and execute the project controls and management of a single discipline. The main functions of the Field Engineer I will include (but not limited to)…
Added 39 mins ago
9M
Electronics Technician - Cable & Harness Fabrication
9 Mothers
Austin, TX
- $75,000 to $95,000 USD / year
- Build cables and wire harnesses from schematics, harness drawings, or an engineer’s sketch - cut, strip, crimp, solder, pin, and pot as required
Added 44 mins ago
Senior Estimator - Atlanta
Turner Construction
Atlanta, GA
Lead review meetings with owner, architect, and engineer related to Preconstruction phase.
Added 45 mins ago
GC
Regional Product Line Manager, Industrial Hose
Gates Co
Denver, CO
- $40,123 USD / year
…transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer…
Added 47 mins ago
IG
Cloud Services DevOps Engineer
Insight Global
Grand Rapids, MI
- $108,000 USD / year
A large food distribution company in the Grand Rapids area is looking for a Senior Cloud Platform Engineer to help build, automate, and scale its cloud infrastructure. This person will use…
Added 48 mins ago
Field Application Engineer
Standex
Sugar Land, TX
…and medium-voltage applications, that enable reliable power distribution and measurement, grid monitoring, and energy infrastructure modernization for utilities and OEMs. Powering a more…
Added 49 mins ago
QCQA Manager
Kent Companies
Houston, TX
Added 55 mins ago
Associate Engineer- Gas Measurement
WEC Energy Group
Milwaukee, WI
WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Associate Engineer- Gas Measurement in our Milwaukee, Wisconsin location.
Added 55 mins ago
Project Engineer - Combustion Turbines
WEC Energy Group
Milwaukee, WI
Wisconsin Electric Power, a subsidiary of WEC Energy Group, is seeking a Project Engineer - Combustion Turbines in our Milwaukee, Wisconsin and Green Bay, Wisconsin locations. This position…
Added 55 mins ago
Facilities Electrical Engineer
Abbott
Madison, WI
The Facilities Electrical Engineer will provide engineering support and document changes to existing and new qualified and non-qualified facility electrical systems in support of…
Added 55 mins ago
Power System Panel Design Engineer - Grid Automation
GE Vernova
Salt Lake City, UT
GE Vernova’s Grid Automation Control & Protection panel design engineer is a hands-on, high-impact engineering role responsible for owning the design, programming, testing, and…

Vertiv

Customer Relationship Manager

Westerville, OH, United States

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Job details

Experience: Bachelor’s degree in business administration OR High school education with 7-10 years same or similar work experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

JOB SUMMARY

The Customer Relationship Manager (CRM) is the point of contact operationally and administratively for each customer assigned. They function as customer advocate and interface with internal company departments to deliver service level agreement requirements. They develop and grow relationships with internal and external customers, becoming a trusted advisor to their assigned customers.

RESPONSIBILITIES

Manage a select list of “Essential” or “Preferred” customer accounts. Develop and maintain Account Plans to achieve both long and short-term operational and administrative objectives within assigned accounts.
Present value-oriented, Quarterly Business Reviews with assigned customer accounts. Make periodic visits to assigned accounts to grow customer relationship and monitor service performance.
Develop and maintain schedules as required to support project loading, ensuring project flow and schedules meet the expectations of the customer and/or contract.
Cradle to grave follow through on resolution for all emergency service calls for assigned accounts.
Driving and tracking T&M activity as required for noncontract related work.
Develop and grows relationships with sales, service, management, and other key internal partners essential to the support of assigned accounts.
Be willing to lead by example – be accountable and dependable, maintain a positive attitude, inspire others to go the extra mile to take care of Customers (internal/external) and achieve Operational Key Results (OKR).
Demonstrate the ability to remain calm and even-tempered during stressful situations.
Close coordination with the Manager, Customer Relationship Services of any operational related issues. Present recovery plan(s) with multiple options that will allow the Manager, Customer Relationship Services to make informed decisions.
Handle escalated scheduling issues within the assigned customer, including but not limited to sales inquiries and Field Service escalations.
Be available after hours to assist with escalations to meet customer/contract SLA (Service Level Agreement).
Generate standard and custom reports to monitor workload.
Proactively identify schedule risks and present options to resolve critical potential issues to the local team and Manager, Customer Relationship Services.
Ensure all billable work is being scheduled and executed and tickets are closed out in a timely basis.
Where practical, empower and direct the team to strategically schedule preventive maintenance visits to minimize/ cover costs for the company (take over Customer Engineer Scheduling or large account scheduling).
Ensure accurate documentation of all scheduling correspondence in tickets.
Actively seek and participate in continuous improvements initiatives that impact customer care and coordination of work.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIREMENTS

Minimum Qualifications:

Bachelor’s degree in business administration OR High school education with 7-10 years same or similar work experience.
Minimum of 5 years customer service and coordination of service activities.
Knowledge of electrical distribution systems, critical space environments, service products, and clients is a plus.
Ability to think and act strategically, utilizing account plans to set specific account objectives.
Ability to work in a matrix management environment with minimal supervision.
Must be attentive, patient and strongly skilled in written and verbal communication; clear, professional, positive, and informative communication style.
High-level competence in multitasking, time management, organization, critical and analytical thinking, problem solving, and the ability to influence others are required.
Ability to thrive in a dynamic and collaborative environment and be comfortable with ambiguity.
Adapt quickly to changing priorities and customer needs.
Ability to persuade others in order to change undesirable behaviors and/or achieve the goals of the business.
High degree of creative ability and independent judgment.
Must be proficient in the business tools used to perform the job and have extensive knowledge of the businesses processes, people, and products.
Intermediate/advanced proficiency using Microsoft Excel software, including data analysis, pivot tables, etc.

POSITIONS ELIGIBILITY REQUIREMENTS

Willing to work flexible hours, including before shift/after shift and weekends to support the business.
10-20% Travel

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More about this job

Skills

Monitor customer service
Sales
Scheduling
Monitor workload
Preventive maintenance
Documentation
Customer service
Be attentive
Communication skills
Multitasking
Time management
Analytical skills
Problem solving
Persuade others
Microsoft Excel
Data analysis

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