Jobs in the United States

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Added 1 min ago
Principal Engineer, FPGA Architecture
Samsung Semiconductor
Folsom, CA
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an…
Added 1 min ago
GS
Director, People & Culture
GRP SCAN Group
United States
- $147,900 to $203,838 USD / year
…performance and long-term growth. The role leads organization design, talent strategy, leadership effectiveness, workforce planning, and cultural transformation efforts while providing…
Added 1 min ago
Associate CNO Developer
MANTECH
Hanover, MD
…thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now - unleash your…
Added 1 min ago
Staff Security Engineer, Product Security
Flexport
San Francisco, CA
Partner with engineering leadership to resolve the design tradeoffs that a senior engineer would escalate.
Added 1 min ago
Staff Security Engineer, Product Security
Flexport
Remote, United States
Partner with engineering leadership to resolve the design tradeoffs that a senior engineer would escalate.
Added 1 min ago
Security Engineer, Product Security
Flexport
Remote, United States
Partner with engineering leadership to resolve the design tradeoffs that a senior engineer would escalate.
Added 1 min ago
Security Engineer, Product Security
Flexport
San Francisco, CA
Partner with engineering leadership to resolve the design tradeoffs that a senior engineer would escalate.
Added 1 min ago
Senior Data Scientist III**Remote in San Francisco, CA
RELX Inc. Company
HB San Francisco, CA · San Francisco, CA
Lead the design and execution of LLM training and fine-tuning projects, including model selection, training strategy, experimentation, and evaluation.
Added 2 mins ago
GL
Regulatory Affairs Associate
Galderma Laboratories, LP
United States
- $91,200 to $114,000 USD / year
Gather, compile, analyze and summarize data from multiple sources to support submissions, regulatory reports and compliance documentation.
Added 3 mins ago
A
665 Cloud Software Engineer 3
ARSIEM
Annapolis Junction, MD
- $230,000 to $257,000 USD / year
…Engineer develops, maintains, and enhances complex and diverse Big Data cloud systems based on documented requirements. The position will support one of our government clients in Annapolis…
Added 3 mins ago
Emerging Business Program Manager-1
Health Advocate Solutions, Inc.
Remote, United States
This position is remote (work from home) by design, but travel is required on a regular basis: a) to our Headquarters office (Plymouth Meeting, PA) to meet with clients, team members and…
Added 3 mins ago
OC
Instrumentation Technician II
Orange County Sanitation District
Fountain Valley, CA
- $54.79 to $66.62 USD / hour
Must possess a valid California Class C Driver’s License
Added 3 mins ago
OC
Maintenance Supervisor (Reliability Maintenance)
Orange County Sanitation District
Fountain Valley, CA
- $148,928 to $181,043.2 USD / year
Depending on assignment, must possess or obtain within 12 months of placement in position a:
Added 3 mins ago
EI
Assistant Technical Designer
EMINENT, INC.
Los Angeles, CA
- $20 to $23 USD / hour
The Owned Brand division within REVOLVE is an industry-leading fashion design and production house based in Los Angeles. Leveraging the power of REVOLVE’s data driven merchandising,…
Added 5 mins ago
AS
Director, American Indian Student Support Services
Arizona State University
United States
- $75,000 to $95,000 USD / year
…staffing, resource deployment within the approved budget, process design, and day-to-day problem resolution. The Director is also expected to operate at the level of strategy while staying…
Added 5 mins ago
AS
Fire Alarm Technician (Level I- III)
Arizona State University
United States
- $27.5 to $45 USD / hour
Technical judgment: Apply codes, ASU standards, drawings, and test results to identify deficiencies and issues requiring qualified design or authority having jurisdiction (AHJ) review.
Added 5 mins ago
Program Supervisor I
Easterseals Northern California
Walnut Creek, CA
Bachelor's degree in an applicable field and 2 years of ABA experience required
Added 5 mins ago
Program Supervisor I
Easterseals Northern California
Fairfield, CA
Bachelor's degree in an applicable field and 2 years of ABA experience required
Added 5 mins ago
Program Supervisor I
Easterseals Northern California
Burlingame, CA
Bachelor's degree in an applicable field and 2 years of ABA experience required
Added 6 mins ago
Head of Product
Jungle Scout
Remote, United States
…decisions independently. You'll work closely with engineering, design, data science, and commercial…
Added 6 mins ago
Design Engineering Manager
Chandler, AZ
The Mechanical Design Engineering Manager leads the CAD design and mechanical engineering team supporting EMD Electronics equipment and delivery-system products. This role is accountable…
Added 6 mins ago
Design Engineering Manager
Austin, TX
The Mechanical Design Engineering Manager leads the CAD design and mechanical engineering team supporting EMD Electronics equipment and delivery-system products. This role is accountable…
Added 7 mins ago
VG
R&D Embedded Software Engineer
Veralto Global
Loveland, CO
- $95,000 to $105,000 USD / year
End-to-End Design and Development of embedded solutions
Added 8 mins ago
Director, Supply Chain Lead Data Scientist
Coca-Cola North America
Atlanta, GA
Design ML architectures and rapid prototypes; partner with Engineering and Data teams to scale successful solutions into reliable products
Added 8 mins ago
ERP Second Level Support (RUN) Senior Analyst
Vertiv
Westerville, OH
3. Design, validate, and implement functional fixes and workarounds, confirming solution effectiveness with key business stakeholders.

Vertiv

Application Development & Support Senior Analyst

Westerville, OH, United States

Apply on egup.fa.us2.oraclecloud.com About employer

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Job details

Experience: 1. 3–5 years of experience in Oracle EBS functional roles with exposure to complex incident management.
Posting language: English
Posted: Nov 10, 2026

Original job description

Role Statement

The ERP Second Level Support (RUN) Senior Analyst is accountable for ensuring advanced functional support and deep root-cause analysis for complex issues escalated from Triage and Junior Analysts, acting as the subject-matter expert for a specific Oracle EBS module.

This role contributes to stable operations by driving effective resolution, implementing preventive measures, and supporting continuous improvement of Oracle EBS processes. The Senior Analyst takes end-to-end ownership of complex tickets, designs and validates functional fixes and workarounds, and ensures structured ticket handover within the Follow-the-Sun model to deliver uninterrupted support coverage.

As a qualified first line of defense within the ERP Second Level Support team, this role partners with the Shift Manager, Domain Head, Junior Analysts, ERP Tech Factory, and ERP Product Specialists to ensure seamless escalation paths, high-quality resolution, and consistent service delivery aligned with the organization’s Run operating model.

Key Duties

Ticket Resolution & Backlog Management

Take end-to-end ownership of complex tickets escalated from Triage and Junior Analysts, ensuring thorough analysis and resolution within SLA targets.
Support prioritization and backlog management, especially for high-severity incidents, ensuring alignment with business impact and SLA requirements.
Design, validate, and implement functional fixes and workarounds, confirming solution effectiveness with key business stakeholders.
Generate structured ticket handover materials to ensure continuity in the Follow-the-Sun model.

Root-Cause Analysis & Continuous Improvement

Perform in-depth root-cause analysis for complex or non-standard incidents, accurately identifying underlying functional and process failures.
Define corrective actions and drive preventive measures to reduce recurring incidents and improve process stability.
Contribute to continuous improvement initiatives by identifying patterns, proposing configuration or process enhancements, and sharing findings with the broader team.

Escalation & Collaboration

Promptly engage the ERP Product Specialist when additional expertise is required or challenges arise beyond functional scope.
Escalate unresolved issues to ERP Tech Factory, providing comprehensive documentation of analysis performed and resolution attempts.
Provide updates on solution design and technically resolved tickets to the Shift Manager and relevant stakeholders.
Participate in cross-functional stand-ups to remove blockers and accelerate cross-module resolution.

Governance & Knowledge Management

Maintain and enhance knowledge assets, including functional documentation, troubleshooting guides, and known-error records.
Support regression, UAT, and hypercare testing to ensure operational readiness for releases.
Drive the adoption of enabling technologies (ServiceNow, Oracle EBS, SharePoint) for efficient ticket tracking and resolution documentation.

Qualification and Experience

Required:

3–5 years of experience in Oracle EBS functional roles with exposure to complex incident management.
Established specialization Finance Oracle EBS but also to modules such as Manufacturing, Supply Chain, Services.
Proven experience in handling complex, unstructured, or cross-module incidents.
Deep understanding of end-to-end business processes related to the assigned Oracle EBS module.
Advanced capability in conducting root-cause analysis and translating findings into actionable corrective measures.
Proficiency in executing low-risk functional configurations following fit-to-standard principles.
Strong analytical thinking and structured problem-solving skills.
High sense of ownership and end-to-end accountability.
Effective communication and stakeholder management, including in international contexts.

Preferred:

Experience working in Follow-the-Sun or shift-based global support models.
Familiarity with ITIL-aligned incident management frameworks and tools (ServiceNow).
Background in ERP support environments within manufacturing or industrial organizations.
Knowledge of continuous improvement methodologies and preventive maintenance approaches.

Key Performance Indicators

SLA compliance rate
Mean Time to Resolve (MTTR)
First Contact Resolution rate (FCR)
ERP incident recurrence rate
Ticket re-open rate
Knowledge base contribution rate

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength

VERTIV BEHAVIORS

Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

Apply on egup.fa.us2.oraclecloud.com About employer

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Jobs in the United States