Jobs in the United States

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Added 1 min ago
Head of Data Engineering
Texas Instruments
Dallas, TX
Texas Instruments is seeking an experienced and visionary Head of Data Engineering to lead the strategy, architecture, engineering, and delivery of enterprise data capabilities across the…
Added 1 min ago
Equipment Engineer, MTC Clean
Micron Technology, Inc.
Boise, ID
Lead equipment upgrades, corrective actions, new tool installations, acceptance testing, qualifications, and preventive maintenance program development.
Added 1 min ago
System Administrator 3
M.C. Dean, Inc
Charleston, SC
Configure and manage Windows operating systems and install/load operating system software.
Added 1 min ago
MD
Electronics Technician 1 - 100% Travel
M.C. Dean, Inc
Tysons, VA
- $26 to $39 USD / hour
Selected candidates must possess an acceptable driving record in accordance to our policy
Added 1 min ago
Electronics Technician 1
M.C. Dean, Inc
Columbus, OH
Selected candidates must possess an acceptable driving record in accordance to our policy
Added 3 mins ago
Principal Engineer, FPGA Architecture
Samsung Semiconductor
Folsom, CA
Develop simulation and lab-based validation, including stress and error-injection testing
Added 3 mins ago
Staff Security Engineer, Product Security
Flexport
San Francisco, CA
Lead security engineering reviews for the highest-risk product features, and set the bar for what "good" looks like in reviews you don't personally run.
Added 3 mins ago
Staff Security Engineer, Product Security
Flexport
Remote, United States
Lead security engineering reviews for the highest-risk product features, and set the bar for what "good" looks like in reviews you don't personally run.
Added 3 mins ago
Security Engineer, Product Security
Flexport
Remote, United States
Lead security engineering reviews for the highest-risk product features, and set the bar for what "good" looks like in reviews you don't personally run.
Added 3 mins ago
Security Engineer, Product Security
Flexport
San Francisco, CA
Lead security engineering reviews for the highest-risk product features, and set the bar for what "good" looks like in reviews you don't personally run.
Added 7 mins ago
Pharmaceutical Informaticist Analyst
Rochester General Hospital
Remote, United States
…between understanding pharmacy practices and designing, building, testing, and validating on-going configuration in the EMR system. The team member must possess in-depth knowledge of…
Added 7 mins ago
AS
Fire Alarm Technician (Level I- III)
Arizona State University
United States
- $27.5 to $45 USD / hour
Integrated testing: Develop and lead test plans for multi-panel or integrated life safety systems, including cause-and-effect logic, fail-safe responses, and recovery after power or…
Added 10 mins ago
Director, Supply Chain Lead Data Scientist
Coca-Cola North America
Atlanta, GA
…optimization, simulation, and modern AI techniques. You will lead the technical direction for complex, high-value solutions and establish reusable architecture, MLOps, evaluation, and…
Added 10 mins ago
ERP Second Level Support (RUN) Senior Analyst
Vertiv
Westerville, OH
13. Support regression, UAT, and hypercare testing to ensure operational readiness for releases.
Added 10 mins ago
Application Development & Support Analyst
Vertiv
Westerville, OH
1. Lead functional validation and regression testing to ensure solution quality and readiness prior to deployment.
Added 10 mins ago
Application Development & Support Senior Analyst
Vertiv
Westerville, OH
13. Support regression, UAT, and hypercare testing to ensure operational readiness for releases.
Added 10 mins ago
Digital Product Owner II - Hybrid
Blue Cross Blue Shield Arizona
Phoenix, AZ
Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week · Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
Added 11 mins ago
MP
Intern/Co-op - Accounting (Spring 2027 - Denver, CO))
Marathon Petroleum Company LP
Denver, CO
- $21.63 to $27.04 USD / hour
…the specifics of your job assignment, and the use of various software programs. Accounting interns are placed in the following…
Added 13 mins ago
Manager 2, Software Engineering - Virtual Expert Platform
Intuit
San Diego, CA
Lead, grow, and develop a team of software engineers building and operating the Virtual Expert Platform and assisted services experiences and APIs, ensuring high engineering standards and…
Added 15 mins ago
Principal Solution Architect, Platform Engineering, SRE
FIS Management Services LLC
United States
…you will also contribute across all platform domains and may lead initiatives in any of them, so broad, enterprise-level platform thinking is as essential as SRE…
Added 17 mins ago
Physical AI Senior Engineer
Toyota
Georgetown, KY
Lead and support equipment trials, debugging, and performance validation from proof-of-concept through production deployment (yokoten).
Added 17 mins ago
TB
Lead Security Engineer - Threat Modeling
Truist Bank
Charlotte, NC · Atlanta, GA · Greensboro, NC · Orlando, FL · Raleigh, NC · Richmond, VA
- $160,000 to $195,000 USD / year
Extensive experience in software development lifecycle security practices.
Added 18 mins ago
Solution Architect, Agent & Software Testing
Tonic AI
Remote, United States
- Design test-data pipelines for agent and software testing, combining de-identified production data and synthetic data to fit each customer’s environment.
Added 18 mins ago
Division Administrator (DA) – Advanced Electromagnetics Division (AED)
ARA Brand
Cypress, CA
…problem-solving. The successful candidate will work independently, lead by example, adapt to changing priorities, and build strong relationships across offices and functional…
Added 21 mins ago
Controls Systems Engineering Leader
Johnson Controls Inc.
United States
In this role, you will lead day-to-day systems engineering activity, coordinate resources across multiple teams, and serve as the regional subject matter expert in application engineering.…

Vertiv

Application Development & Support Analyst

Westerville, OH, United States

Apply on egup.fa.us2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Experience: 1. 1–2 years of experience in Oracle EBS application support, functional analysis, or service operations.
Posting language: English
Posted: Nov 10, 2026

Original job description

ROLE STATEMENT

The ERP Second Level Support (RUN) Junior Analyst is accountable for providing consistent and timely Second Level support for a specific Oracle EBS module by executing standard analysis, resolution, and documentation of incidents and service requests, contributing to operational continuity and user satisfaction.

This role handles standard and recurring incidents using established playbooks and procedures, ensures accurate ticket documentation, and supports data collection for complex issues. The Junior Analyst operates within the Follow-the-Sun model, ensuring structured ticket handover and contributing to the team’s overall SLA compliance and service quality.

As a key contributor within the ERP Second Level Support team, this role partners with Triage, the Senior Analyst, Shift Manager, Domain Head, and the Large Order Team to ensure seamless escalation paths, timely resolution of standard incidents, and consistent service delivery aligned with the organisation’s Run operating model.

KEY DUTIES

Incident Resolution & Ticket Management

Handle standard and recurring incidents, ensuring timely resolution within SLA targets using established playbooks and procedures.
Execute standard functional fixes and workarounds based on playbooks, escalating to the Senior Analyst when issues exceed standard handling.
Keep tickets updated with accurate status, notes, and resolution details throughout the incident lifecycle.
Ensure structured ticket handover in the Follow-the-Sun model, providing clear visibility on actions taken and pending items.

Analysis & Escalation Support

Support data collection and initial analysis for complex incidents, preparing materials for Senior Analyst review.
Consult Triage for initial triage and classification of application issues, identifying potential functional enhancement requirements and escalation necessity.
Escalate to Senior Analyst tickets requiring functional expertise or recurring issues beyond standard handling, including clear context, impact assessment, and initial triage analysis.

Testing & Validation

Lead functional validation and regression testing to ensure solution quality and readiness prior to deployment.
Support UAT and hypercare testing activities to ensure operational readiness for releases.

Governance & Knowledge Management

Contribute to knowledge base maintenance by documenting solutions, known errors, and resolution procedures for standard incidents.
Participate in cross-functional stand-ups and Daily Ticket Prioritisation Syncs as required.
Drive the adoption of enabling technologies (ServiceNow, Oracle EBS, SharePoint) for efficient ticket tracking and documentation.

QUALIFICATION AND EXPERIENCE

Required:

1–2 years of experience in Oracle EBS application support, functional analysis, or service operations.
Experience with at least one Oracle EBS module - Supply Chain Module preferred.
Solid understanding of core end-to-end business processes.
Ability to execute guided configuration and apply standard fixes/workarounds per playbooks.
Familiarity with ITSM tools (e.g., ServiceNow).
Structured problem-solving and analytical thinking.
Prioritisation and time management skills in SLA-driven environments.
Clear communication and stakeholder management skills.

Preferred:

Experience working in Follow-the-Sun or shift-based support models.
Exposure to regression testing or UAT activities in ERP environments.
Background in manufacturing or industrial ERP support environments.
Knowledge of ITIL-aligned incident management processes.

KEY PERFORMANCE INDICATORS

% of Second Level incidents and service requests resolved within SLA
Mean Time to Resolve (MTTR)
First Contact Resolution rate (FCR)
ERP incident recurrence rate

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength

VERTIV BEHAVIORS

Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

Apply on egup.fa.us2.oraclecloud.com About employer

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Jobs in the United States