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HA
Social Media Brand Content Creator
H/L Agency
Oakland, CA · Coral Gables, FL
- $70,000 to $90,000 USD / year
…internal pay equity, geographic location, and market compensation data for similar positions. Compensation for candidates outside of California is determined based on the same factors and…
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A
Assembler
Aerotek
Homestead, FL
- $18 USD / hour
…variety of basic hand tools, and accurately enter production data into computer systems to help ensure high-quality, reliable products for space…
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A
Material Handler
Aerotek
East Hartford, CT
- $22.66 USD / hour
Use computer systems and software, including SAP and shipping applications, to enter data, manage purchase orders (POs), and track shipments and inventory.
Added 1 min ago
Principal Engineer, FPGA Architecture
Samsung Semiconductor
Folsom, CA
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an…
Added 1 min ago
SA
Mgr Travel Portal Product CRM - HDQ
Southwest Airlines
Dallas, TX
- $142,900 to $158,000 USD / year
…expectations. By guiding platform enhancements, release planning, data insights, and cross-functional initiatives, you’ll help improve the Customer experience, increase digital adoption,…
Added 1 min ago
GS
Director, People & Culture
GRP SCAN Group
United States
- $147,900 to $203,838 USD / year
…Through a combination of business acumen, people expertise, and data-driven insights, this leader ensures the organization has the talent, capabilities, and culture needed to achieve its…
Added 1 min ago
Associate CNO Developer
MANTECH
Hanover, MD
…thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now - unleash your…
Added 1 min ago
Staff Security Engineer, Product Security
Flexport
San Francisco, CA
Added 1 min ago
Staff Security Engineer, Product Security
Flexport
Remote, United States
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Security Engineer, Product Security
Flexport
Remote, United States
Proficiency with application testing tools such as Burp Suite, OWASP ZAP, or browser developer tools
Added 1 min ago
Security Engineer, Product Security
Flexport
San Francisco, CA
Proficiency with application testing tools such as Burp Suite, OWASP ZAP, or browser developer tools
Added 1 min ago
Senior Data Scientist III**Remote in San Francisco, CA
RELX Inc. Company
HB San Francisco, CA · San Francisco, CA
Oversee the preparation of high-quality training datasets, including data collection, cleaning, deduplication, annotation, and quality validation.
Added 2 mins ago
Digital Communications Specialist
City Of Keller
Keller, TX
Must possess excellent oral and written communication skills, including mastery of English usage, grammar, spelling, punctuation and vocabulary
Added 2 mins ago
GL
Regulatory Affairs Associate
Galderma Laboratories, LP
United States
- $91,200 to $114,000 USD / year
Gather, compile, analyze and summarize data from multiple sources to support submissions, regulatory reports and compliance documentation.
Added 2 mins ago
GL
Senior Specialist, Commercial Quality Systems
Galderma Laboratories, LP
United States
- $84,800 to $106,000 USD / year
Added 2 mins ago
IG
Data Center Construction Project Manager – Owner’s Representative
Insight Global
Hutto, TX
- From $57 USD / hour
Acting as the client’s representative on site, the ORPM will oversee the developer and general contractor through construction, commissioning and turnover. This person will track progress,…
Added 3 mins ago
A
665 Cloud Software Engineer 3
ARSIEM
Annapolis Junction, MD
- $230,000 to $257,000 USD / year
…Engineer develops, maintains, and enhances complex and diverse Big Data cloud systems based on documented requirements. The position will support one of our government clients in Annapolis…
Added 3 mins ago
Emerging Business Program Manager-1
Health Advocate Solutions, Inc.
Remote, United States
Strong knowledge and understanding of data and analytics concepts, tools, and methodologies.
Added 3 mins ago
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Senior PR & Communications Manager, US
Meshy LLC
Sunnycale
- $140,000 to $220,000 USD / year
- Identify timely narratives and turn company news, product launches, customer stories, data, and industry developments into compelling media angles.
Added 3 mins ago
OC
Instrumentation Technician II
Orange County Sanitation District
Fountain Valley, CA
- $54.79 to $66.62 USD / hour
Must possess a valid California Class C Driver’s License
Added 3 mins ago
OC
Maintenance Supervisor (Reliability Maintenance)
Orange County Sanitation District
Fountain Valley, CA
- $148,928 to $181,043.2 USD / year
Depending on assignment, must possess or obtain within 12 months of placement in position a:
Added 3 mins ago
EI
Assistant Technical Designer
EMINENT, INC.
Los Angeles, CA
- $20 to $23 USD / hour
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Added 3 mins ago
Engineer, Tooling-CNC Programming
GKN Aerospace Careers
Garden Grove, CA
Plan, create, verify, revise, and optimize machine-control data for multi-axis equipment used to manufacture and inspect complex aerospace parts, tools, and fixtures.
Added 3 mins ago
Expert Customer Portfolio Manager
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Oakland, CA
…improvement initiatives, regulatory filings, stakeholder forums, data requests, and other program-related response…
Added 4 mins ago
RN SUPERVISOR- ELDER SERVICES
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Ensure accurate documentation, reporting, and data collection.

Vertiv

Application Development & Support Analyst

Westerville, OH, United States

Apply on egup.fa.us2.oraclecloud.com About employer

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Job details

Experience: 1. 1–2 years of experience in Oracle EBS application support, functional analysis, or service operations.
Posting language: English
Posted: Nov 10, 2026

Original job description

ROLE STATEMENT

The ERP Second Level Support (RUN) Junior Analyst is accountable for providing consistent and timely Second Level support for a specific Oracle EBS module by executing standard analysis, resolution, and documentation of incidents and service requests, contributing to operational continuity and user satisfaction.

This role handles standard and recurring incidents using established playbooks and procedures, ensures accurate ticket documentation, and supports data collection for complex issues. The Junior Analyst operates within the Follow-the-Sun model, ensuring structured ticket handover and contributing to the team’s overall SLA compliance and service quality.

As a key contributor within the ERP Second Level Support team, this role partners with Triage, the Senior Analyst, Shift Manager, Domain Head, and the Large Order Team to ensure seamless escalation paths, timely resolution of standard incidents, and consistent service delivery aligned with the organisation’s Run operating model.

KEY DUTIES

Incident Resolution & Ticket Management

Handle standard and recurring incidents, ensuring timely resolution within SLA targets using established playbooks and procedures.
Execute standard functional fixes and workarounds based on playbooks, escalating to the Senior Analyst when issues exceed standard handling.
Keep tickets updated with accurate status, notes, and resolution details throughout the incident lifecycle.
Ensure structured ticket handover in the Follow-the-Sun model, providing clear visibility on actions taken and pending items.

Analysis & Escalation Support

Support data collection and initial analysis for complex incidents, preparing materials for Senior Analyst review.
Consult Triage for initial triage and classification of application issues, identifying potential functional enhancement requirements and escalation necessity.
Escalate to Senior Analyst tickets requiring functional expertise or recurring issues beyond standard handling, including clear context, impact assessment, and initial triage analysis.

Testing & Validation

Lead functional validation and regression testing to ensure solution quality and readiness prior to deployment.
Support UAT and hypercare testing activities to ensure operational readiness for releases.

Governance & Knowledge Management

Contribute to knowledge base maintenance by documenting solutions, known errors, and resolution procedures for standard incidents.
Participate in cross-functional stand-ups and Daily Ticket Prioritisation Syncs as required.
Drive the adoption of enabling technologies (ServiceNow, Oracle EBS, SharePoint) for efficient ticket tracking and documentation.

QUALIFICATION AND EXPERIENCE

Required:

1–2 years of experience in Oracle EBS application support, functional analysis, or service operations.
Experience with at least one Oracle EBS module - Supply Chain Module preferred.
Solid understanding of core end-to-end business processes.
Ability to execute guided configuration and apply standard fixes/workarounds per playbooks.
Familiarity with ITSM tools (e.g., ServiceNow).
Structured problem-solving and analytical thinking.
Prioritisation and time management skills in SLA-driven environments.
Clear communication and stakeholder management skills.

Preferred:

Experience working in Follow-the-Sun or shift-based support models.
Exposure to regression testing or UAT activities in ERP environments.
Background in manufacturing or industrial ERP support environments.
Knowledge of ITIL-aligned incident management processes.

KEY PERFORMANCE INDICATORS

% of Second Level incidents and service requests resolved within SLA
Mean Time to Resolve (MTTR)
First Contact Resolution rate (FCR)
ERP incident recurrence rate

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength

VERTIV BEHAVIORS

Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

Apply on egup.fa.us2.oraclecloud.com About employer

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Jobs in the United States