Jobs in the United States

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RPM Clinical Navigator Supervisor
Cadence Health
Remote, United States
Added 2 mins ago
Client Solutions Coordinator
The Freeman Company
NV
It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week
Added 2 mins ago
Instructional Professors (Open Rank) in Quantum Engineering
The University of Chicago
Chicago, IL
The Pritzker School of Molecular Engineering at the University of Chicago invites applications for teaching positions as Instructional Professor (open rank) to support our undergraduate,…
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Head of Data Engineering
Texas Instruments
Dallas, TX
Enable trusted, contextualized, and accessible enterprise data for AI, machine learning, and agentic applications.
Added 4 mins ago
Clinical Nurse Manager
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Sparks, NV
Working knowledge of systems/applications in hospital databases and web-based databases
Added 4 mins ago
A
IMMEDIATE HIRING FOR QUALITY INSPECTOR - 1ST AND 2ND SHIFT - $25.50/HOUR
Aerotek
Irvine, CA
- $25.5 USD / hour
Added 5 mins ago
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Warehouse Associate - 2nd Shift
Aerotek
Franklin, WI
- $20.9 USD / hour
Added 5 mins ago
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Lead Commercial Carpenter
Aerotek
Jessup, MD
- $25 to $33 USD / hour
…sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that…
Added 5 mins ago
Auto Loan Rep
OneMain General Services Corporation
West Valley City, UT
Process applications and closing secured title or auto loans
Added 5 mins ago
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Sub Arc/ Flux Core Welder
Aerotek
Houston, TX
- $22 to $27 USD / hour
You will work on a day shift schedule, interpret blueprints, and perform high-quality welds that meet strict structural and safety standards · You will work on a day shift schedule from 7:00 a.m
Added 5 mins ago
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Facilities Maintenance Technician
Aerotek
Menlo Park, CA
- $28 to $33 USD / hour
Property coverage operates between 8:00 AM and 8:00 PM, seven days per week
Added 5 mins ago
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CNC Machinist
Aerotek
Agawam, MA
- $25 to $33 USD / hour
Day shift runs from 6:00 a.m
Added 8 mins ago
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665 Cloud Software Engineer 3
ARSIEM
Annapolis Junction, MD
- $230,000 to $257,000 USD / year
…Cloud Computing, Hadoop Eco-System including implementing Java applications, distributed Computing, Information Retrieval (IR), and Object Oriented…
Added 8 mins ago
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Maintenance Supervisor (Reliability Maintenance)
Orange County Sanitation District
Fountain Valley, CA
- $148,928 to $181,043.2 USD / year
Depending on assignment, must possess or obtain within 12 months of placement in position a:
Added 9 mins ago
Pharmaceutical Informaticist Analyst
Rochester General Hospital
Remote, United States
Added 9 mins ago
EHR Application Analyst
Unity Hospital of Rochester
United States
…knowledge of healthcare business workflows to configure and support applications that meet organizational needs. This role serves as a frontline resource for end-users and contributes to…
Added 9 mins ago
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Nurse Practitioner
Arizona State University
United States
- $106,080 to $112,000 USD / year
Must possess traits of punctuality, organizational skills, and the ability to function within a team
Added 9 mins ago
AS
Director, American Indian Student Support Services
Arizona State University
United States
- $75,000 to $95,000 USD / year
Added 9 mins ago
AS
Fire Alarm Technician (Level I- III)
Arizona State University
United States
- $27.5 to $45 USD / hour
Added 9 mins ago
AS
Digital Production Coordinator
Arizona State University
United States
- $55,000 to $60,000 USD / year
The Enterprise Brand Strategy and Management is a hybrid department, with employees working in the office three days per week (Tuesday–Thursday)
Added 10 mins ago
UO
Maintenance Repair Specialist 1 - Real Estate Office
University of Nevada, Reno
United States
- $26.25 USD / hour
…your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the…
Added 10 mins ago
B&
Store Manager
BoxLunch & Hot Topic
New Hartford, NY
- $22.75 to $28.45 USD / hour
You’re the leader of the band, and you love to create buzz and customer engagement through staying connected on social media, store web applications, and clienteling
Added 13 mins ago
ERP Second Level Support (RUN) Senior Analyst
Vertiv
Westerville, OH
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their…
Added 13 mins ago
Application Development & Support Analyst
Vertiv
Westerville, OH
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their…
Added 13 mins ago
Application Development & Support Senior Analyst
Vertiv
Westerville, OH
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their…

Vertiv

Application Development & Support Analyst

Westerville, OH, United States

Apply on egup.fa.us2.oraclecloud.com About employer

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Job details

Experience: 1. 1–2 years of experience in Oracle EBS application support, functional analysis, or service operations.
Posting language: English
Posted: Nov 10, 2026

Original job description

ROLE STATEMENT

The ERP Second Level Support (RUN) Junior Analyst is accountable for providing consistent and timely Second Level support for a specific Oracle EBS module by executing standard analysis, resolution, and documentation of incidents and service requests, contributing to operational continuity and user satisfaction.

This role handles standard and recurring incidents using established playbooks and procedures, ensures accurate ticket documentation, and supports data collection for complex issues. The Junior Analyst operates within the Follow-the-Sun model, ensuring structured ticket handover and contributing to the team’s overall SLA compliance and service quality.

As a key contributor within the ERP Second Level Support team, this role partners with Triage, the Senior Analyst, Shift Manager, Domain Head, and the Large Order Team to ensure seamless escalation paths, timely resolution of standard incidents, and consistent service delivery aligned with the organisation’s Run operating model.

KEY DUTIES

Incident Resolution & Ticket Management

Handle standard and recurring incidents, ensuring timely resolution within SLA targets using established playbooks and procedures.
Execute standard functional fixes and workarounds based on playbooks, escalating to the Senior Analyst when issues exceed standard handling.
Keep tickets updated with accurate status, notes, and resolution details throughout the incident lifecycle.
Ensure structured ticket handover in the Follow-the-Sun model, providing clear visibility on actions taken and pending items.

Analysis & Escalation Support

Support data collection and initial analysis for complex incidents, preparing materials for Senior Analyst review.
Consult Triage for initial triage and classification of application issues, identifying potential functional enhancement requirements and escalation necessity.
Escalate to Senior Analyst tickets requiring functional expertise or recurring issues beyond standard handling, including clear context, impact assessment, and initial triage analysis.

Testing & Validation

Lead functional validation and regression testing to ensure solution quality and readiness prior to deployment.
Support UAT and hypercare testing activities to ensure operational readiness for releases.

Governance & Knowledge Management

Contribute to knowledge base maintenance by documenting solutions, known errors, and resolution procedures for standard incidents.
Participate in cross-functional stand-ups and Daily Ticket Prioritisation Syncs as required.
Drive the adoption of enabling technologies (ServiceNow, Oracle EBS, SharePoint) for efficient ticket tracking and documentation.

QUALIFICATION AND EXPERIENCE

Required:

1–2 years of experience in Oracle EBS application support, functional analysis, or service operations.
Experience with at least one Oracle EBS module - Supply Chain Module preferred.
Solid understanding of core end-to-end business processes.
Ability to execute guided configuration and apply standard fixes/workarounds per playbooks.
Familiarity with ITSM tools (e.g., ServiceNow).
Structured problem-solving and analytical thinking.
Prioritisation and time management skills in SLA-driven environments.
Clear communication and stakeholder management skills.

Preferred:

Experience working in Follow-the-Sun or shift-based support models.
Exposure to regression testing or UAT activities in ERP environments.
Background in manufacturing or industrial ERP support environments.
Knowledge of ITIL-aligned incident management processes.

KEY PERFORMANCE INDICATORS

% of Second Level incidents and service requests resolved within SLA
Mean Time to Resolve (MTTR)
First Contact Resolution rate (FCR)
ERP incident recurrence rate

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength

VERTIV BEHAVIORS

Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

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Jobs in the United States