Jobs in the United States

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Added 3 mins ago
Senior Business Process Analyst
Expedia, Inc.
WA
The Senior Business Process Analyst role sits in the People & Places organization within Corporate Functions. Our team improves the HR services that employees rely on every day, from…
Added 9 mins ago
BS
Analytics Developer III
Baylor Scott & White Health
Jefferson City, MO
- $40.35 USD / hour
As a member of the Customer Analytics team, the Analytics Developer III serves as a high-impact, leadership-facing analyst who connects business strategy, digital experiences, customer…
Added 10 mins ago
Senior Credit Analyst
Needham Bank
Wellesley, MA
Added 10 mins ago
Credit Portfolio Analyst
Needham Bank
Needham, MA
Added 10 mins ago
Senior Credit Analyst, Sponsor Finance
Western Alliance Bancorporation
Boston, MA
Job Title:Senior Credit Analyst, Sponsor Finance
Added 11 mins ago
Corporate Analyst Rotational Program
Uline, Inc.
Pleasant Prairie, WI · Milwaukee, WI · Waukegan, IL · Glenview, IL · Kenosha, WI
Explore your potential and fast-track your career! Uline’s two-year Corporate Analyst Rotational Program offers a unique opportunity to gain experience in key business areas. Work alongside…
Added 11 mins ago
Senior Financial Analyst
Uline, Inc.
Pleasant Prairie, WI · Milwaukee, WI · Waukegan, IL · Kenosha, WI
…challenges and influencing decision-making? As a Senior Financial Analyst, you'll partner directly with IT leaders to oversee financial planning, evaluate technology investments and provide…
Added 11 mins ago
Associate Pricing Analyst
Uline, Inc.
Pleasant Prairie, WI · Milwaukee, WI · Waukegan, IL · Glenview, IL · Kenosha, WI
Turn data into valuable business insights! As an Associate Pricing Analyst at Uline, you'll build your analytical skills by reviewing market trends, competitor activity and product costs…
Added 11 mins ago
EDI Integration Analyst
Uline, Inc.
Pleasant Prairie, WI · Milwaukee, WI · Waukegan, IL · Kenosha, WI
…strengths? Then you belong at Uline! As an EDI Integration Analyst, you’ll work with other Uline teams to support a superior shopping experience for our B2B buyers through our punchout…
Added 13 mins ago
International Program Analyst
Analytic Services Inc
Alexandria, VA
Analytic Services, Inc. (ANSER) is seeking an International Program Analyst to provide support to the Director for International Cooperation within the Office of the Deputy Assistant…
Added 15 mins ago
VV&A Engineer/Analyst
PeopleTec, Inc.
Huntsville, AL
PeopleTec is currently seeking a Mid-to-Senior-Level Engineer/Analyst to support our Huntsville, AL location.
Added 16 mins ago
Associate Insurance Rate & Form Analyst
State of Vermont
Montpelier, VT
Added 16 mins ago
Senior Insurance Rate & Form Analyst
State of Vermont
Montpelier, VT
Added 16 mins ago
Insurance Rate & Form Analyst
State of Vermont
Montpelier, VT
Added 16 mins ago
Healthy Planet Analyst
Tech Firefly
Remote, United States
Current Epic Healthy Planet certification. No uncertified candidates, no business analyst profiles.
Added 16 mins ago
Epic Analyst
Tech Firefly
Remote, United States
We are seeking an experienced, dual-certified Epic Analyst (Cupid & Radiant) to join our clinical applications team. This is a hands-on analyst role focused on ongoing application support,…
Added 16 mins ago
TF
Epic Beacon and Willow Oncology Research Analyst
Tech Firefly
Remote, United States
- $90 to $100 USD / hour
…seeking an experienced Epic Beacon and Willow Oncology Research Analyst to support an increasing volume of research requests. The successful candidate will play a critical role in building,…
Added 16 mins ago
TF
Laboratory Instrument Analyst - Clinisys/Sunquest & Roach
Tech Firefly
Remote, United States
- $100 USD / hour
We are seeking an experienced Laboratory Instrument Analyst to provide instrument integration, configuration, and support within a clinical laboratory environment. This consultant will…
Added 17 mins ago
Learning Analyst
Grupo Techint
AR- Buenos Aires, AR
Buscamos incorporar un/a Learning Analyst para sumarse a la Dirección de Recursos Humanos, en nuestras oficinas de Retiro.
Added 18 mins ago
M
Application Support Analyst, PeopleSoft (VN3323)
Marex
Chicago, IL
- $100,000 to $140,000 USD / year
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition…
Added 23 mins ago
G
Credit Analyst
GPAC
Sergeant Bluff, IA
- $70,000 to $90,000 USD / year
A community bank in Sergeant Bluff is looking for a Credit Analyst to support its lending team across Woodbury County and western Iowa. The role covers financial analysis, risk rating, and…
Added 26 mins ago
E T Consultant -Analyst Communications DECEA
World Bank Group
Washington, DC
Added 28 mins ago
Sales Support Analyst
Doble Engineering Company
Marlborough, MA
We are seeking a Sales Support Analyst who will be dedicated to supporting the global sales team function through pre-sales activities including lead qualification, quotations and…
Added 29 mins ago
Principal Engineer
Insight Enterprises, Inc.
Gurugram Gurgaon HR, IN
The Attack Surface Support Analyst is a foundational member of the Continuous Threat Exposure Management (CTEM) and Continuous Penetration Testing (CPEN) delivery team within Insight’s…
Added 39 mins ago
TA
Analyst, Real Estate Capital Advisory & Operations
Team Architects
San Diego, CA
- $65,000 to $75,000 USD / year
We are looking for an Analyst to work directly with our founder and originator on each assignment, from the first look at a deal through closing. You will build the models, organize the…

Vertiv

Application Development & Support Analyst

Westerville, OH, United States

Apply on egup.fa.us2.oraclecloud.com About employer

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Job details

Experience: 1. 1–2 years of experience in Oracle EBS application support, functional analysis, or service operations.
Posting language: English
Posted: Nov 10, 2026

Original job description

ROLE STATEMENT

The ERP Second Level Support (RUN) Junior Analyst is accountable for providing consistent and timely Second Level support for a specific Oracle EBS module by executing standard analysis, resolution, and documentation of incidents and service requests, contributing to operational continuity and user satisfaction.

This role handles standard and recurring incidents using established playbooks and procedures, ensures accurate ticket documentation, and supports data collection for complex issues. The Junior Analyst operates within the Follow-the-Sun model, ensuring structured ticket handover and contributing to the team’s overall SLA compliance and service quality.

As a key contributor within the ERP Second Level Support team, this role partners with Triage, the Senior Analyst, Shift Manager, Domain Head, and the Large Order Team to ensure seamless escalation paths, timely resolution of standard incidents, and consistent service delivery aligned with the organisation’s Run operating model.

KEY DUTIES

Incident Resolution & Ticket Management

Handle standard and recurring incidents, ensuring timely resolution within SLA targets using established playbooks and procedures.
Execute standard functional fixes and workarounds based on playbooks, escalating to the Senior Analyst when issues exceed standard handling.
Keep tickets updated with accurate status, notes, and resolution details throughout the incident lifecycle.
Ensure structured ticket handover in the Follow-the-Sun model, providing clear visibility on actions taken and pending items.

Analysis & Escalation Support

Support data collection and initial analysis for complex incidents, preparing materials for Senior Analyst review.
Consult Triage for initial triage and classification of application issues, identifying potential functional enhancement requirements and escalation necessity.
Escalate to Senior Analyst tickets requiring functional expertise or recurring issues beyond standard handling, including clear context, impact assessment, and initial triage analysis.

Testing & Validation

Lead functional validation and regression testing to ensure solution quality and readiness prior to deployment.
Support UAT and hypercare testing activities to ensure operational readiness for releases.

Governance & Knowledge Management

Contribute to knowledge base maintenance by documenting solutions, known errors, and resolution procedures for standard incidents.
Participate in cross-functional stand-ups and Daily Ticket Prioritisation Syncs as required.
Drive the adoption of enabling technologies (ServiceNow, Oracle EBS, SharePoint) for efficient ticket tracking and documentation.

QUALIFICATION AND EXPERIENCE

Required:

1–2 years of experience in Oracle EBS application support, functional analysis, or service operations.
Experience with at least one Oracle EBS module - Supply Chain Module preferred.
Solid understanding of core end-to-end business processes.
Ability to execute guided configuration and apply standard fixes/workarounds per playbooks.
Familiarity with ITSM tools (e.g., ServiceNow).
Structured problem-solving and analytical thinking.
Prioritisation and time management skills in SLA-driven environments.
Clear communication and stakeholder management skills.

Preferred:

Experience working in Follow-the-Sun or shift-based support models.
Exposure to regression testing or UAT activities in ERP environments.
Background in manufacturing or industrial ERP support environments.
Knowledge of ITIL-aligned incident management processes.

KEY PERFORMANCE INDICATORS

% of Second Level incidents and service requests resolved within SLA
Mean Time to Resolve (MTTR)
First Contact Resolution rate (FCR)
ERP incident recurrence rate

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength

VERTIV BEHAVIORS

Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

Apply on egup.fa.us2.oraclecloud.com About employer

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Jobs in the United States