Archived listing. The details below describe a past opening.
Systems Administrator
Location: White Marsh, MD Employment Type: Full-Time Logistics: Onsite, with work-from-home flexibility based on employee needs and the on-call rotation. Compensation: $55,000–$70,000 annually, based on experience, education, and certifications.
Benefits
Medical, dental, and vision insurance; 401(k) with company match; quarterly and year-end bonus opportunities; paid time off and holidays; work-from-home flexibility; and professional development opportunities.
MSP Experience Required
About the Role We are seeking an experienced Systems Administrator (Level 2) to provide advanced technical support, manage complex escalations, and maintain IT infrastructure across multiple client environments. This role focuses on resolving challenging technical issues, maintaining network stability, identifying risks, and mentoring Level 1 technicians while delivering excellent customer service. Role Responsibilities
- Troubleshoot and resolve complex technical issues escalated from Level 1 support.
- Maintain and support client networks, systems, and IT infrastructure.
- Identify technical risks and implement proactive solutions to reduce recurring issues.
- Review service tickets, troubleshoot root causes, and improve incident management processes.
- Coordinate complex IT projects involving network design and infrastructure improvements.
- Provide technical guidance and mentorship to junior technicians.
- Communicate directly with clients regarding technical issues, progress, and resolutions.
- Maintain accurate system documentation, client configurations, and technical standards.
- Document service activities and track time using ConnectWise.
- Participate in an after-hours on-call rotation as required.
Required Experience & Qualifications
- Previous MSP or IT consulting experience supporting multiple client environments.
- 2–3 years of hands-on IT support or systems administration experience.
- Strong troubleshooting skills across systems, networks, hardware, and software.
- Experience handling complex technical escalations.
- Multiple technical certifications in Microsoft, CompTIA, networking, or cybersecurity.
- Strong understanding of IT support processes, tools, and incident management.
- Excellent client-facing communication and customer service skills.
- Strong organizational skills, attention to detail, and ability to work independently.
Preferred Qualifications
- Bachelor's degree in Information Technology or a related field.
- Experience with ConnectWise or similar PSA/ticketing platforms.
- Experience mentoring junior technicians and supporting technical projects.
- Familiarity with infrastructure standardization and proactive network maintenance.
Benefits
- Medical, dental, and vision insurance
- Telemedicine access and Health Savings Account (HSA) option
- 401(k) with company match
- Quarterly bonuses based on company profitability
- Additional year-end bonus opportunities
- Paid Time Off (PTO) and paid holidays
- Work-from-home flexibility based on employee needs and on-call schedule
- Professional development and career growth opportunities