Service Coordinator

Service Coordinator

About Vertical Mechanical Group (VMG)

Vertical Mechanical Group (VMG) is a leading commercial mechanical contractor specializing in HVAC, plumbing, building automation, and mechanical construction services. Originally established through Anderson Mechanical Services, Inc. and Inspiration Plumbing Company, VMG brings together decades of experience delivering high-quality commercial construction projects.

At VMG, we take pride in our people and believe that teamwork, accountability, and continuous improvement are key to our success. We are looking for motivated professionals who want to grow their careers and contribute to our expanding team.

Position Overview

Vertical Mechanical Group (VMG) is seeking an organized and detail-oriented Service Coordinator to support our growing Service Department. This individual will be responsible for scheduling service calls, dispatching technicians, coordinating with customers, and managing daily administrative tasks to ensure efficient service operations.

The ideal candidate will have previous hands-on experience using ServiceTitan, strong communication and organizational skills, and a customer-focused mindset. This position requires someone who can manage multiple priorities, coordinate effectively with field technicians and customers, and help ensure timely service delivery and customer satisfaction.

Key Responsibilities

• Coordinate and schedule HVAC service calls with customers and field technicians.

• Dispatch technicians based on skill set, location, availability, and service priorities.

• Communicate with customers to confirm appointments, provide updates, and follow up on service requests.

• Maintain and update service schedules, calendars, and technician assignments.

• Prepare, review, and process work orders, service tickets, and timesheets.

• Coordinate ordering and tracking of parts and materials needed for service jobs.

• Utilize ServiceTitan daily to manage scheduling, dispatching, work orders, and service documentation.

• Support the billing process by ensuring completed work orders are accurate and properly processed.

• Monitor open service calls and follow up to ensure timely completion and resolution.

• Assist with warranty claims, maintenance agreements, and contract renewals.

• Serve as a point of contact between customers, field technicians, management, and other departments.

• Identify scheduling conflicts or service delays and communicate necessary adjustments.

• Provide administrative support to the Service Department to maintain smooth daily operations.

• Ensure service activities meet company standards for quality, efficiency, and customer satisfaction.

Qualifications & Requirements

• High school diploma or GED required.

• Minimum of 2 years of experience in service coordination, dispatching, scheduling, or a similar administrative role.

• Previous hands-on experience with ServiceTitan is required. Candidates must be comfortable using the platform for scheduling, dispatching, work order management, and daily service operations.

• Experience in HVAC, mechanical contracting, construction, or a related service industry preferred.

• Strong organizational skills with the ability to manage multiple schedules, tasks, and priorities.

• Excellent written and verbal communication skills.

• Strong customer service skills and a professional, team-oriented approach.

• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.

• Experience preparing work orders, tracking service requests, and maintaining accurate records.

• Proficiency in Microsoft Office, including Word, Excel, and Outlook.

• Ability to communicate effectively with customers, technicians, vendors, and internal teams.

• Strong problem-solving skills and the ability to adjust to changing schedules and service priorities.

• Ability to work independently while collaborating with the Service Department and company leadership.

Preferred Qualifications:

• Previous experience coordinating or dispatching commercial HVAC service technicians.

• Familiarity with HVAC terminology, equipment, and service operations.

• Knowledge of work order processing, service billing, and maintenance agreements.

• Associate degree in Business Administration or a related field, or equivalent relevant experience.

Physical Requirements & Work Environment

• Ability to sit, stand, and walk for extended periods as needed.

• Ability to work at a computer for prolonged periods.

• Ability to communicate regularly by phone, email, and other electronic systems.

• Ability to work in a fast-paced office environment while managing multiple priorities.

• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Benefits & Perks

VMG offers a competitive compensation and benefits package, including:

• Competitive salary based on experience.

• Medical, dental, and vision insurance.

• 401(k) retirement plan with company match.

• Paid time off and paid holidays.

• Opportunities for professional development and career advancement.

• Collaborative and supportive team environment.

• Opportunity to be part of a growing commercial mechanical services team.

Join Our Team

At Vertical Mechanical Group, we believe our success starts with our people. If you are an organized and customer-focused Service Coordinator with hands-on ServiceTitan experience who enjoys supporting field teams, managing schedules, and helping deliver excellent customer service, we encourage you to apply and become part of our growing team.

Vertical Mechanical Group is an Equal Opportunity Employer.

Vertical Mechanical Group participates in a drug testing program. All candidates are required to submit to a drug test as a condition of employment.