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Supervisor Project Controls Analytics - Project Management Controls - Akron FirstEnergy Headquarters
FirstEnergy
Akron, OH · Morristown, NJ · Reading, PA · Greensburg, PA
We are seeking a skilled and experienced professional to serve as Supervisor, Project Controls Analytics and lead a team responsible for delivering standardized project and program level…
Added just now
Supervisor Project Controls Analytics - Project Management Controls - Akron FirstEnergy Headquarters
FirstEnergy
Akron, OH
We are seeking a skilled and experienced professional to serve as Supervisor, Project Controls Analytics and lead a team responsible for delivering standardized project and program level…
Added just now
FS
Access Control Technician
FlyLock Security Solutions - New Orleans
Mandeville, LA
- $50,000 to $70,000 USD / year
All Access Control Technicians must have the ability to work well in a high-paced working environment
Added just now
FS
Access Control Technician
FlyLock Security Solutions - New Orleans
Baton Rouge, LA
- $50,000 to $70,000 USD / year
All Access Control Technicians must have the ability to work well in a high-paced working environment
Added just now
FS
Access Control Technician
FlyLock Security Solutions - New Orleans
Metairie, LA
- $50,000 to $70,000 USD / year
All Access Control Technicians must have the ability to work well in a high-paced working environment
Added just now
Pipefitter
Upchurch
Augusta, GA
- Valid driver’s license required
Added 1 min ago
EHS Intern
Generac Power Systems Inc
Whitewater, WI
Provide ongoing project support and work between cross functional teams
Added 1 min ago
Senior Advanced Manufacturing Engineer - Process Optimization
Generac Power Systems Inc
Waukesha, WI
Collaborate with controls and IT teams to advance digital manufacturing maturity.
Added 1 min ago
Construction Manager, DCCD
Amazon Data Services, Inc.
Fredericksburg, VA
…work alongside partner teams such as Operations, Networking, Controls, Security, and Commissioning to build Data Centers that directly support our…
Added 1 min ago
Construction Manager
Amazon Data Services, Inc.
New Florence, MO
…work alongside partner teams such as Operations, Networking, Controls, Security, and Commissioning to build Data Centers that directly support our…
Added 1 min ago
BP
Director of Business and Operations
Brookfield Public Schools
Brookfield, CT
- $150,000 to $175,000 USD / year
Audit & Internal Controls: Direct a robust program of internal financial controls and coordinate the annual independent financial audit.
Added 2 mins ago
Building Maintenance Specialist
Arizona Department of Administration
AZ
Operate a sweeper on an active runway on a one week a month rotating shift or as needed
Added 2 mins ago
PMO Department Manager
BHMG Engineers Inc
St Louis, MO
Work schedule: On-site, with the option to work from home one day per week
Added 3 mins ago
OV
Director of Facilities | Full-Time | The Paramount Baltimore
Oak View Group
Baltimore, MD
- $105,000 to $118,000 USD / year
- Full-time
Ensure proper operation of emergency generators, fire alarm systems, elevators, escalators, and building controls.
Added 3 mins ago
06644 Assistant Store Manager
CosmoProf
Orlando, FL
Must have scheduling availability to meet the needs of the business
Added 4 mins ago
MANUFACTURING ENGINEER
E&E Manufacturing Co
Plymouth, MI
Recommends and implements improvements to production processes, methods, and controls.
Added 6 mins ago
RE
Senior Director Package & Assembly Engineering
Renesas Electronics
San Jose, CA
- $230,000 to $290,000 USD / year
…optimization, qualification, process-window verification, production controls, and ramp readiness are aligned with overall NPI program…
Added 6 mins ago
Sr Automation Engineer - Protection & Control
Saber Power Services
Houston, TX
The Senior Automation Engineer – Protection & Controls is responsible for leading the design, programming, configuration, and commissioning of plant control and automation systems for…
Added 7 mins ago
Architect | K-12
Parkhill
Midland, TX
Professional Architecture License required
Added 7 mins ago
Project Manager
Barings LLC
Charlotte, NC
The Strategic Delivery Team at Barings is seeking an experienced and highly organised Project Manager to support the successful delivery of strategic initiatives, technology…
Added 7 mins ago
Security Administration/Visitor Control (SA/VC) (Secret, able to obtain TS/SCI)
RedTrace Technologies Inc
Hanscom AFB, MA
The Security Administration/Visitor Control specialist controls entry to the customer’s secure facilities and construction sites, verifies visitor clearances, and supports personnel,…
Added 8 mins ago
Project Controls Coordinator
Apache Industrial Services
IA
Position Reports To: Director of Project Controls
Added 8 mins ago
BUS TECH SUPPORT ASSOC IT ANALYST
VERSANT POWER
Bangor, ME
…when bill errors are identified. Aids in the processes and controls to identify and document potential bill…
Added 8 mins ago
Senior Software Business Analyst (35869)
TCC Solutions
INDIANAPOLIS, IN
versioning, completeness, traceability, and controls for client or product distinctions.
Added 9 mins ago
K
Senior Project Manager
Kforce
Coppell, TX
- $68 to $78 USD / hour
Strong knowledge of project governance, controls, and technology delivery practices

VERSANT POWER

BUS TECH SUPPORT ASSOC IT ANALYST

Bangor, ME, United States

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Job details

Posting language: English

Original job description

JOB TITLE: BUSINESS TECHNOLOGY SUPPORT ASSOCIATE IT ANALYSTLOCATION: BANGOR REPORTS TO: MANAGER, BUSINESS APPLICATION SUPPORTPOSITION STATUS: EXEMPT, NON-BARGAINING UNIT • • •
Be a part of the team that is transforming the power industry of northern and eastern Maine. Versant Power is building on our 100-year history of delivering efficient, safe and reliable electricity service to customers in northern and eastern Maine. We never lose sight of safety, quality, integrity and innovation. We are committed to our dedicated people, who inspire us every day to deliver something more powerful than power alone. POSITION OVERVIEW: Business Technology Support Associate IT Analyst is tasked with the general management of issues & incidents as they relate to the day-to-day operations of the Company’s Customer Information System (CIS), as well as other systems that interface with the CIS system (GIS (Geospatial information System), MDM/MV90 (Meter Data Management) and KUBRA. Understanding end-to-end operation of the CIS, this role provides first tier technical support for the CCC (Customer Care Center), billing and payments, as well as line operations, finance dept, sales and revenue and serves as a technical liaison between the business operations and IT. Corrects data issues in CIS systems, aids in testing system changes, and documentation. The Business Technology Support Associate IT Analyst is comfortable working with a range of Versant Power stakeholders across multiple management and business units. Specifically, the Business Technology Support Associate IT Analyst triages incoming requests and will oversee the general escalation, awareness, and reporting on CIS and other CIS support applications’ production issues, and the overarching process to resolve these as they arise.

ESSENTIAL FUNCTIONS:

Assists with daily production support of the Cayenta Utilities CIS, and other systems which interact with the CIS. This includes online services, Geospatial Information System (GIS), OPower, PowerSmart, PowerOn, AMI and other systems supported by the IT Department.
Provides first tier technical support for the CCC and billing related systems. Troubleshoots CIS related issues as they arise. Communicates to the business system interruptions and restoration status of related applications. Contributes to the success of other departments by providing knowledge of business process changes and/or new programs. Escalates to second level of tier support if not identified as a training related issue.
Has a thorough understanding of MPUC Chapter 815 rules and regulations and how the rules are operationalized within the CIS Systems. Maintains a compliance spreadsheet for areas of the business for specific functions that require involvement of the CIS such as reporting, mailing inserts, ensuring compliance. Performs functions for annual mailings from CIS for items such as Private Line Letters, Life Light letter, and Payment arrangement offering letters.
Facilitates weekly discussion with business stakeholders to prioritize CIS production issues as they occur. Manages business owner expectations regarding work prioritization.
Performs data correction/configuration in support of the CIS systems and other systems which interact with CIS.
Works with CIS end-users with the creation, acceptance, and general messaging associated with production incidents that occur within the CIS system.
Supports testing of system changes and upgrades. Documents test plans and results.
Documents system issues, resolutions, and changes for audit purposes.
Coordinates with IT department, including aiding with implementation of system changes.
Coordinates with business owners, IT and the CCC to triage and analyze impacts to business when bill errors are identified. Aids in the processes and controls to identify and document potential bill errors.
Coordinates with IT to establish a plan of corrective measures for bill errors.
Provides ongoing updates to business stakeholders on status of bill error corrections and fixes.
Manages user access and password resets for supporting applications involving the CCC functions such as KUBRA, and Payment Technologies.
Validates the Bill Print from CIS to KUBRA daily to ensure completeness and accuracy of bill mailing. This is considered a control for auditing.
Maintains Billing Messages within CIS system and the KUBRA system for both paper and electronic bill messaging.
Establishes Campaigns within KUBRA for mail inserts and coordinates with Communications on timing and count of customers.
Maintenance and creation of Customer Correspondence used by the Document Template Manager (DTM) of KUBRA.
Coordinates effort for Data Requests for both internal and external (Efficiency Maine, MPUC etc.) includes gathering the data and transferring it electronically if required.
Maintains and creates Item Types within the CIS system as required (New Marketer creation for EDI, new business processes such as NEB). This requires an understanding of the payment matching functionality.
Creation and monitoring of tickets in various applications to facilitate CIS issues. Internal systems would include the use of the EasyVisaService Now ticketing system and the Trello board for work management. External systems include Caystone (used for CU testing) and the Cayenta HUB for their internal tracking.
Management of the KUBRA Support cases. Includes creating and tracking of tickets within the KUBRA system to monitor business issues and or projects as well as biweekly meetings.
Facilitate updates for the CSC Helpscreen for items such as Bill and Read schedules, Templates for reporting issues and training materials.
Coordinates with the webmaster tech. group on Electronic Billing issues (online services).

REQUIRED OR PREFERRED EDUCATION, CERTIFICATIONS, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES:

Bachelor’s Degree is preferred; experience can be substituted for education requirement.
Excellent oral and written communication skills required.
Ability to resolve problems both independently and cooperatively with business peers required.
Ability to analyze data and troubleshoot problems required.
High level of customer sensitivity and ability to manage multiple priorities concurrently required.
Experience working with MS Office applications, specifically Word and Excel required.
Experience with customer service related MPUC regulations and software applications preferred.
Demonstrated ability to appropriately escalate questions to the appropriate Versant Power individuals supporting the CIS project for review.

ADDITIONAL RESPONSIBILITIES:

Other duties as assigned, including designated duties associated with System Restoration.
Supports the CCC operations during outage situations.

PHYSICAL AND MENTAL JOB REQUIREMENTS AND REQUIRED SKILLS:

Position is substantially sedentary.
Excellent organizational and interpersonal skills.
Excellent oral and written communications skills.
Position requires visual and mental concentration.
Position may be somewhat stressful and high paced environment.

RATE OF PAY:

Salary Level is commensurate with experience and qualifications.

APPLICATION INFORMATION:

Non-Bargaining Unit, Regular and Term employees who have at least six (6) months satisfactory job performance and attendance records in their current job are eligible to apply for posted positions. This job description is subject to change at any time. Versant Power is a drug-free, tobacco-free and fragrance-free workplace. Versant Power is an equal opportunity employer. Posted: 11/13/2026

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Jobs in the United States