Jobs in the United States

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Air Operations Specialist
Maersk Logistics & Services USA Inc.
GA
- $27.4 to $28.85 USD / hour
High school diploma or equivalent; Associate's or Bachelor's degree preferred.
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Program Associate - Repair Programs
Center for NYC Neighborhoods
New York, NY
Reporting to the Program Manager, the Program Associate - Repair Programs is responsible for supporting tactical operations within the Center’s repair programs and other initiatives, as…
Added 1 min ago
AC
Retail Store Manager
AAA Club Alliance Inc.
Westerville, OH
- $61,959 to $82,064 USD / year
Attainment of Membership and Travel Insurance License required within six months of acceptance of the position
Added 1 min ago
SP
Refrigeration/Boiler Technician (Sign-On Bonus!)
Smithfield Packaged Meats Corp
St James, MN
- $38.45 to $41.5 USD / hour
…regulatory requirements. Join our team and help us maintain top-tier operations in a vital…
Added 1 min ago
Director of Manufacturing
Weaver Popcorn Bulk, LLC
Malden, MO
…safety, quality, service, cost performance, throughput, and associate development. The Director of Manufacturing provides strategic and hands-on leadership for plant operations,…
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Sales Development Associate – Aerospace and Industrial
RBC
Santa Fe Springs, CA
Sales Development Associate – Aerospace and Industrial/ Santa Fe Springs
Added 1 min ago
Sales Development Associate – Aerospace and Industrial
RBC
Rancho Dominguez, CA
Sales Development Associate – Aerospace and Industrial/ Rancho Dominguez
Added 1 min ago
Sales Development Associate – Aerospace and Industrial
RBC
Santa Fe Springs, CA
Sales Development Associate – Aerospace and Industrial/ Santa Fe Springs
Added 1 min ago
Work Control Business Operations Manager (FDIC)
EMCOR Government Services, Inc.
Arlington, VA
EMCOR Government Services has an immediate need for a Work Control Business Operations Manager in Arlington, VA. The Work Control Manager administers and coordinates the end to end work…
Added 1 min ago
Audit Associate | Multiple Locations Summer/Fall 2027
KPMG LLP
Baltimore, MD
KPMG is currently seeking an Audit Associate to join our Audit and Assurance team.
Added 1 min ago
Senior Associate - Portfolio Valuation
KPMG LLP
Dallas, TX · Los Angeles, CA · Miami, FL
KPMG is currently seeking a Senior Associate - Portfolio Valuation to join our Valuations practice.
Added 1 min ago
Associate, Federal ServiceNow Business Analyst
KPMG LLP
McLean, VA · Washington, DC
Applicant must possess a U.S
Added 1 min ago
Administrative Support Specialist - 2530
University of North Carolina at Pembroke
NC
Lic or Certification required by statute or regulation
Added 1 min ago
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Chief Maintenance Technician
Mission Linen Supply
Sacramento, CA
- $25 to $40 USD / hour
If you're looking for a stable industry where your technical leadership keeps essential operations running, this role is built for that. Mission Linen Supply is a family-owned, privately…
Added 1 min ago
Senior Identity & Access Management Engineer
LTFCORP Life Time, Inc.
United States
Added 2 mins ago
Store Leader
The Kroger Co.
Champaign, IL
Oversee the day-to-day operations of the store including training and developing effective store team members to achieve desired sales and EBITDA results. Responsible for the coaching and…
Added 2 mins ago
Store Leader
The Kroger Co.
Cape Girardeau, MO
Oversee the day-to-day operations of the store including training and developing effective store team members to achieve desired sales and EBITDA results. Responsible for the coaching and…
Added 2 mins ago
Assistant Store Leader
The Kroger Co.
Bloomfield, IN
Responsible for assisting with the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and EBITDA results.…
Added 2 mins ago
Assistant Store Leader
The Kroger Co.
Salem, IN
Responsible for assisting with the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and EBITDA results.…
Added 2 mins ago
Phone Banking Associate
First National Bank
Bar Harbor, ME
May perform some Branch Operations activities such as:
Added 2 mins ago
BW
Part Time Sales Lead - Galleria at Tyler
Build-A-Bear Workshop
Riverside, CA
- $19.75 to $20 USD / hour
- Part-time
Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
Added 2 mins ago
Associate Manager, Accounting
KAYAK
Norwalk, CT
This role will be required to work from our Norwalk, CT office at least 3 days per week
Added 2 mins ago
Sr Business Systems Analysis Professional
Humana MarketPOINT, Inc.
United States
Coordinate cross-team collaboration, cultivating relationships with internal business (Reporting, Analytics, Operations, Sales Channels) and IT partners
Added 2 mins ago
Deli Manager - FT Salaried $52K - $65K plus QTRLY Incentive - Cosentino's Price Chopper #109 1305 N. 7 Highway Blue Springs, MO 64014
Cosentino's Food Stores
Blue Springs, MO
The Deli Manager is a dynamic leader responsible for overseeing all aspects of deli operations, ensuring exceptional food quality, customer satisfaction, and profitability. This role…
Added 2 mins ago
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Automotive/Diesel Technician (Fire Apparatus Technician)
Brindlee Mountain Fire Apparatus
Tucson, AZ
- $20 to $34 USD / hour
Must have a high school diploma or equivalent education · Must have a current and valid Driver's License

VERSANT POWER

BUS TECH SUPPORT ASSOC IT ANALYST

Bangor, ME, United States

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Job details

Posting language: English

Original job description

JOB TITLE: BUSINESS TECHNOLOGY SUPPORT ASSOCIATE IT ANALYSTLOCATION: BANGOR REPORTS TO: MANAGER, BUSINESS APPLICATION SUPPORTPOSITION STATUS: EXEMPT, NON-BARGAINING UNIT • • •
Be a part of the team that is transforming the power industry of northern and eastern Maine. Versant Power is building on our 100-year history of delivering efficient, safe and reliable electricity service to customers in northern and eastern Maine. We never lose sight of safety, quality, integrity and innovation. We are committed to our dedicated people, who inspire us every day to deliver something more powerful than power alone. POSITION OVERVIEW: Business Technology Support Associate IT Analyst is tasked with the general management of issues & incidents as they relate to the day-to-day operations of the Company’s Customer Information System (CIS), as well as other systems that interface with the CIS system (GIS (Geospatial information System), MDM/MV90 (Meter Data Management) and KUBRA. Understanding end-to-end operation of the CIS, this role provides first tier technical support for the CCC (Customer Care Center), billing and payments, as well as line operations, finance dept, sales and revenue and serves as a technical liaison between the business operations and IT. Corrects data issues in CIS systems, aids in testing system changes, and documentation. The Business Technology Support Associate IT Analyst is comfortable working with a range of Versant Power stakeholders across multiple management and business units. Specifically, the Business Technology Support Associate IT Analyst triages incoming requests and will oversee the general escalation, awareness, and reporting on CIS and other CIS support applications’ production issues, and the overarching process to resolve these as they arise.

ESSENTIAL FUNCTIONS:

Assists with daily production support of the Cayenta Utilities CIS, and other systems which interact with the CIS. This includes online services, Geospatial Information System (GIS), OPower, PowerSmart, PowerOn, AMI and other systems supported by the IT Department.
Provides first tier technical support for the CCC and billing related systems. Troubleshoots CIS related issues as they arise. Communicates to the business system interruptions and restoration status of related applications. Contributes to the success of other departments by providing knowledge of business process changes and/or new programs. Escalates to second level of tier support if not identified as a training related issue.
Has a thorough understanding of MPUC Chapter 815 rules and regulations and how the rules are operationalized within the CIS Systems. Maintains a compliance spreadsheet for areas of the business for specific functions that require involvement of the CIS such as reporting, mailing inserts, ensuring compliance. Performs functions for annual mailings from CIS for items such as Private Line Letters, Life Light letter, and Payment arrangement offering letters.
Facilitates weekly discussion with business stakeholders to prioritize CIS production issues as they occur. Manages business owner expectations regarding work prioritization.
Performs data correction/configuration in support of the CIS systems and other systems which interact with CIS.
Works with CIS end-users with the creation, acceptance, and general messaging associated with production incidents that occur within the CIS system.
Supports testing of system changes and upgrades. Documents test plans and results.
Documents system issues, resolutions, and changes for audit purposes.
Coordinates with IT department, including aiding with implementation of system changes.
Coordinates with business owners, IT and the CCC to triage and analyze impacts to business when bill errors are identified. Aids in the processes and controls to identify and document potential bill errors.
Coordinates with IT to establish a plan of corrective measures for bill errors.
Provides ongoing updates to business stakeholders on status of bill error corrections and fixes.
Manages user access and password resets for supporting applications involving the CCC functions such as KUBRA, and Payment Technologies.
Validates the Bill Print from CIS to KUBRA daily to ensure completeness and accuracy of bill mailing. This is considered a control for auditing.
Maintains Billing Messages within CIS system and the KUBRA system for both paper and electronic bill messaging.
Establishes Campaigns within KUBRA for mail inserts and coordinates with Communications on timing and count of customers.
Maintenance and creation of Customer Correspondence used by the Document Template Manager (DTM) of KUBRA.
Coordinates effort for Data Requests for both internal and external (Efficiency Maine, MPUC etc.) includes gathering the data and transferring it electronically if required.
Maintains and creates Item Types within the CIS system as required (New Marketer creation for EDI, new business processes such as NEB). This requires an understanding of the payment matching functionality.
Creation and monitoring of tickets in various applications to facilitate CIS issues. Internal systems would include the use of the EasyVisaService Now ticketing system and the Trello board for work management. External systems include Caystone (used for CU testing) and the Cayenta HUB for their internal tracking.
Management of the KUBRA Support cases. Includes creating and tracking of tickets within the KUBRA system to monitor business issues and or projects as well as biweekly meetings.
Facilitate updates for the CSC Helpscreen for items such as Bill and Read schedules, Templates for reporting issues and training materials.
Coordinates with the webmaster tech. group on Electronic Billing issues (online services).

REQUIRED OR PREFERRED EDUCATION, CERTIFICATIONS, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES:

Bachelor’s Degree is preferred; experience can be substituted for education requirement.
Excellent oral and written communication skills required.
Ability to resolve problems both independently and cooperatively with business peers required.
Ability to analyze data and troubleshoot problems required.
High level of customer sensitivity and ability to manage multiple priorities concurrently required.
Experience working with MS Office applications, specifically Word and Excel required.
Experience with customer service related MPUC regulations and software applications preferred.
Demonstrated ability to appropriately escalate questions to the appropriate Versant Power individuals supporting the CIS project for review.

ADDITIONAL RESPONSIBILITIES:

Other duties as assigned, including designated duties associated with System Restoration.
Supports the CCC operations during outage situations.

PHYSICAL AND MENTAL JOB REQUIREMENTS AND REQUIRED SKILLS:

Position is substantially sedentary.
Excellent organizational and interpersonal skills.
Excellent oral and written communications skills.
Position requires visual and mental concentration.
Position may be somewhat stressful and high paced environment.

RATE OF PAY:

Salary Level is commensurate with experience and qualifications.

APPLICATION INFORMATION:

Non-Bargaining Unit, Regular and Term employees who have at least six (6) months satisfactory job performance and attendance records in their current job are eligible to apply for posted positions. This job description is subject to change at any time. Versant Power is a drug-free, tobacco-free and fragrance-free workplace. Versant Power is an equal opportunity employer. Posted: 11/13/2026

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Jobs in the United States