Communications Solution Analyst

Communications Solution Analyst

Scope and Purpose of Position

The Communications Solution Analyst is responsible for supporting the development, analysis, implementation, and ongoing management of member, provider, and client communications produced through the Mail Services department. This role serves as a key liaison between customers and production operations to ensure communications are accurate, compliant, accessible, cost-effective, and delivered through the appropriate channels.

The Communications Solution Analyst will manage communication requirements, coordinate document updates, support communication platform initiatives, analyze communication performance, and help drive continuous improvement across both print and digital communication strategies.

​​In 2-4 sentences, summarize the scope of the role. Outline the key functions or outcomes it is responsible for, and how it supports the department/organization’s objectives.

Essential Functions

Communication Management & Analysis

• Analyze and document business requirements for member, provider, client, and operational communications.

• Coordinate the development, review, testing, and implementation of communication templates, notices, letters, EOBs, IDNs, postcards, surveys, and outreach materials.

• Evaluate existing communications and recommend improvements to readability, member experience, operational efficiency, and regulatory compliance.

• Conduct impact assessments related to communication changes, regulatory updates, and client-specific requirements.

• Maintain communication inventories, version controls, and governance documentation.

Communication Platform Support

• Support communication platforms, Quadient Inspire

• Collaborate with stakeholders to implement communication enhancements and template updates.

• Participate in testing, validation, and production readiness reviews for communication changes.

• Assist with document migration, template standardization, and communication modernization initiatives.

Compliance & Quality Assurance

• Ensure communications comply with state, federal, CMS, HIPAA, ACA, accessibility, language, and client requirements.

• Review documents for accuracy, branding, formatting, and regulatory adherence.

• Support Section 508 accessibility reviews and remediation efforts.

• Coordinate approvals with Compliance, Legal, Marketing, and operational stakeholders.

Experience, Education, and Certifications/Licenses:

Education

​​Bachelor's Degree​

​​Required​

Bachelor's degree in Business Administration, Communications, Marketing, Operations Management, Information Systems, or a related field.

Equivalent work experience may be considered in lieu of education.

Experience

​​2 Years​

​​Required​

2-3 years of experience in communications, business analysis, document management, mail operations, customer communications, healthcare operations, or a related field.

Experience gathering business requirements and managing communication-related projects.

Experience coordinating work across a small team, project group, or operational workflow preferred.

Experience working with regulated communications preferred.

Preferred Qualifications

Experience with Quadient Inspire or similar customer communication management (CCM) platforms.

Healthcare, insurance, or regulated industry experience.

Knowledge of CMS, HIPAA, ACA, and other healthcare communication requirements.

Certification in Business Analysis (CBAP, CCBA, or equivalent) preferred.

Knowledge & Skills

Strong written and verbal communication skills.

Excellent analytical and problem-solving abilities.

Knowledge of document composition and communication management platforms.

Understanding of print and mail production processes.

Familiarity with healthcare communications, EOBs, notices, and regulated documents preferred.

Knowledge of accessibility standards (Section 508) and communication compliance requirements preferred.

Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Visio.

Experience with reporting and data analysis tools.

Licenses and Certifications

​​CBAP, CCBA​

​​Preferred​

Certification in Business Analysis (CBAP, CCBA, or equivalent) preferred.

Competencies

• Communication Strategy

• Business Analysis

• Regulatory Compliance

• Project Coordination

• Process Improvement

• Quality Assurance

• Stakeholder Management

• Analytical Thinking

• Attention to Detail

• Customer Focus

• Collaboration and Teamwork

Essential Responsibilities related to Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines). Ability and willingness to travel as required

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

We provide equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religious beliefs, sex, gender identity, sexual orientation, age, marital status, national origin, ancestry, physical or mental disability or history of disability, genetic information, status as a protected veteran or disabled veteran, or any other status protected by Federal, state or local law.

Job description must be reviewed and approved by a Senior HR Leader.

Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members’ lives with easy-to-use vision solutions rooted in choice, value, and care, Versant Health believes that everyone has the power to become anything they set their sights on.

Our team is guided by core Leadership Principles - Perspective, Care, Drive, and Ownership - which shape how we work, lead, and grow together.

SEE how you can make a difference! Be part of an innovative company that cares about its associates and helps members enjoy the wonders of sight through healthy eyes and vision.

Versant Health provides vision care to 38 million members nationwide! To ensure your continued success we provide opportunities for advancement and development. Our associates remain engaged through a comprehensive compensation and benefits package which includes health and dental insurance, tuition reimbursements, 401(k) with company match, pet insurance and FREE vision insurance for you and your family

We provide equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religious beliefs, age, sex (including pregnancy), sexual orientation, gender identity or expression (including transgender status), national origin, ancestry, status as a protected veteran or disabled veteran, physical or mental disability or history of disability, genetic information, marital status, or any and all other categories protected by under applicable Federal, state or local law.

This policy extends to all associates and to all aspects of the employment relationship. Any associate who violates this policy will be subject to disciplinary action up to and including termination