Fiber Installation Technician MontanaSky Networks – A Vero Company
Location: Kalispell, Montana Department: Field Services Reports To: Outside Plant Supervisor Job Type: Full-Time, Non-Exempt Pay: $25.00–$28.00 per hour, depending on experience
POSITION SUMMARY
MontanaSky Networks, a Vero Fiber company, is looking to add another member to our field technician team to support our rapidly growing fiber-optic network in the Flathead Valley. This position is a great opportunity for someone looking to start or advance their career in the telecommunications industry. Whether you have previous experience or are looking to learn a new trade, we provide hands-on training and opportunities for professional growth.
MontanaSky has been providing internet services throughout Northwest Montana for more than 30 years. We take pride in delivering reliable internet service, providing excellent customer support, and maintaining a strong connection to the communities we serve.
Our ideal candidate is dependable, enjoys working outdoors, has strong problem-solving skills, and takes pride in a job well done. Every installation and customer is different, so we're looking for someone who can think critically, adapt to challenges, and approach their work with a positive, can-do attitude.
RESPONSIBILITIES
- Perform site surveys at customer homes and businesses to determine service availability and installation requirements.
- Install fiber-optic internet services at residential and commercial locations.
- Install aerial fiber drops from utility poles to customer buildings and underground fiber drops using appropriate trenching and installation equipment.
- Install, terminate, and test fiber-optic cables and associated equipment.
- Respond to customer trouble calls, diagnose service issues, and restore connectivity.
- Operate equipment such as trenchers, ladders, lifts, and other tools necessary for installations.
- Work closely with Engineering, Technical Support, and other field personnel to complete installations and resolve customer issues.
- Educate customers on their internet services and equipment, answer questions, and identify opportunities to recommend additional products or services.
- Maintain accurate documentation of installations, service calls, and work performed.
- Operate company vehicles and equipment safely and responsibly.
- Follow all company safety procedures and maintain a clean, professional work environment.
- Provide excellent customer service and represent MontanaSky and Vero Fiber professionally in every customer interaction.
REQUIRED QUALIFICATIONS
- High school diploma or equivalent work experience.
- Valid driver's license with a driving record that meets company standards.
- Strong troubleshooting and critical-thinking abilities.
- Ability to work independently and as part of a team.
- Excellent communication and customer service skills.
- Willingness to learn new technologies, tools, and installation techniques.
- Strong attention to detail and commitment to quality workmanship.
- Ability to use computers, smartphones, and software applications to complete job responsibilities.
- Ability to perform physically demanding work, including lifting, climbing, digging, and working outdoors.
- Willingness to work a flexible schedule, including occasional overtime, evenings, weekends, or rotating on-call assignments as business needs require.
PREFERRED QUALIFICATIONS
- Previous experience installing fiber-optic or telecommunications services.
- Experience with aerial and underground cable installation.
- Familiarity with fiber-optic testing, termination, or splicing.
- Experience operating trenchers, lifts, or other construction equipment.
- Experience using network testing equipment, such as optical power meters and cable testers.
- Previous experience working directly with customers in their homes or businesses.
JOB DETAILS AND PHYSICAL REQUIREMENTS
- There is no travel required for this position.
- Ability to work outdoors in various extreme weather conditions, such as extreme heat or cold, rain or snow.
- Ability to stand, walk, and climb on uneven surfaces and ladders for extended periods of time.
- Ability to lift and carry heavy equipment or materials, up to 50 lbs.
- Ability to wear personal protective equipment, such as hard hats, safety glasses and steel-toed boots.
- Ability to perform physical activities including digging, trenching, bending, kneeling, crouching, and standing for extended periods.
- Ability to crouch and stand in undefined positions in narrow spaces to operate machinery or manufacturing machines.
- This is a non-exempt, full-time position.
TRAINING AND CAREER DEVELOPMENT
We believe in investing in our employees and providing opportunities to build long-term careers in telecommunications. New technicians receive hands-on training and work alongside experienced team members to develop the skills necessary to perform installations and service calls successfully.
As employees gain experience and demonstrate proficiency, opportunities may be available to expand into specialized areas such as:
- Fiber-optic splicing and testing
- Outside plant construction and maintenance
- Network infrastructure and facility installations
- Field operations leadership
We value employees who take ownership of their work, contribute ideas, and want to continue learning and growing.
COMPENSATION, BENEFITS AND ADDITIONAL INFORMATION
- The anticipated hourly range for this position is $25.00 – $28.00 per hour. Final compensation will be determined based on factors such as the candidate's experience, skills, and internal equity. For Colorado-based applicants, the pay range and benefits listed above apply in accordance with the Colorado Equal Pay for Equal Work Act.
- 4 Medical plans with employer contributions for employees and dependents
- Dental and Vision insurance
- Life Insurance and AD&D
- Voluntary Life Insurance
- Disability Insurance
- 401(k) retirement plan + employer match
- 15 PTO days, 9 paid holidays + 2 floating holidays
- Company-provided tools and equipment
- Company cell phone or other necessary communication equipment
About MontanaSky Networks and Vero Fiber
- MontanaSky Networks has been serving Northwest Montana since 1994. Based in Kalispell, we have built our reputation on reliable internet service, strong customer relationships, and a commitment to the communities we call home.
- Our network includes fiber-optic and fixed wireless technologies, connecting homes and businesses throughout the Flathead Valley and surrounding areas.
- MontanaSky is now part of Vero Fiber, a growing telecommunications company focused on bringing high-quality fiber-optic broadband services to underserved communities.
- Together, we combine MontanaSky’s local experience and customer-focused approach with Vero's resources and commitment to expanding broadband infrastructure.
- We believe our employees are a critical part of our success. We value teamwork, accountability, hard work, and the willingness to go above and beyond for our customers.
- Northwest Montana is also an incredible place to live and work. With Glacier National Park nearby and endless opportunities for hiking, fishing, boating, skiing, and other outdoor activities, the Flathead Valley offers a unique quality of life.
NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov
- This position requires the ability to pass a standard background check upon offer of position.
- At least 2 professional references are required.
PRE-EMPLOYMENT SCREENING REQUIREMENT FOR SAFETY SENSITIVE ROLES
At Vero Broadband, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment for safety sensitive roles are contingent upon candidates successfully completing a pre-employment drug screen and MVR screening in compliance with our company policy.
Drug Screen Requirement Details:
As a part of the hiring process for this position, you will be required to:
- Accept a Conditional Offer of Employment.
- Successfully Pass a Post-Offer, Pre-Employment Drug Test before your official start date.
This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety.
Important Policy Notes:
- Substances Tested: The screening will test for a range of substances and their metabolites, including (but not limited to) Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens.
- Safety-Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety-Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post-Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post-Accident and Random Testing.
- Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards.
EQUAL OPPORTUNITY EMPLOYER
Vero Fiber is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. If you need a reasonable accommodation to participate in the application or interview process, please contact Talent@VeroFiber.com to request one. Vero Fiber
