General Manager

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1435857 We are seeking a General Manager to direct our designers, plot training expectations and assist in maintaining our quality standards for material production and shop etiquette. Vermont Awards & Engraving values continued individual development and needs a manager to help plan the growth of our designers skills whilst providing metrics to ensure our responsibilities to clients are met. An ideal Vermont Awards & Engraving GM would be a fluent and direct communicator who is able to direct, balance and schedule employee time between training, production and shop upkeep, one who is able to construct reliable metric in order to maintain and report steady workflow while also setting and enforcing basic shop decorum. Creative thinking and a sense of humor go a long way. General Manager Roles & Responsibilities 1) Daily operations coordination 1. Respond to and resolve customer communications (emails, calls), direct staff with project changes and requests 2. Monitor and maintain stock of material inventory levels 3. Invoice and notify customers of project completion, delivery or pick-up 1) Assessment and development of designer skillsets 1. Set goals for improvement and skills adoption 2. Assign appropriate personnel and resources for cross training 3. Maintain a workflow schedule between development and production 2) Directed management and measure of designer production and project delivery times 1. Ensure workflows are evenly balanced, steady and deadlines met 2. Establish throughput metric to assist in meeting production goals and time expectations 3. Schedule and enforce standard for shop upkeep and maintenance 4. Provide clear and informative reporting of shop and project statuses to upper management 3) Gentle enforcement of our behavioral standards and time use 1. Reinforce positive shop conduct and resolve minor misconducts 2. Model a healthy and productive work culture through example leadership General Manager Qualifications - Completed High School, some higher education is preferred but not necessary - Previous working experience as project manager and supervisor - Fluency with staff scheduling, time reporting and direction - Proficiency with computers and software, some machine and tool knowledge is preferred - Physical report construction and logging - Clear and efficient communication skills, accurate and repeatable reporting - Demonstrated adaptation and problem solving skills - Punctual and reliable performance - A friendly and helpful demeanor General Manager Salary & Benefits annual, scaled to experience - Vision & dental, half of premiums covered - Vermont Saves enrollment eligibility - 2 Weeks PTO per year, 40 hours accrued sick time - Some paid holidays, staff vacation weeks for Independence Day and New Years - Steady Monday-through-Friday 9-5 schedule - Participation in the artistic zeitgeist J