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Service Technician Class A
Lithia & Driveway
Washington, MI
…proven technician who knows how to produce, solve problems, and support a high-performing service department, we want to…
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Extension Educator-Fixed
Michigan State University
Antrim, MI
…fruit industries. Through your leadership, you will provide support to tree fruit growers in northwest Michigan to improve the sustainability of their industries. This can include but not…
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Maintenance Technician
CBRE
Brownstown, MI
Step into theheart of automation. As a Maintenance Technician II, you’ll support theoperation, maintenance, and optimization of cutting-edge robotic and materialhandling systems within a…
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Advatix, Inc.
Sturgis, MI
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Automation Engineer – Robotics & PLC
HTC Global Services Inc
Redford, MI
The Automation Engineer will lead the development, integration, standardization, and deployment of industrial robotic systems supporting manufacturing operations. This role will work across…
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HEALTH TECHNICIAN (Telehealth Clinical)
Veterans Health Administration
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- $40,736 to $59,031 USD / year
…instructions to patients, and providing technical and administrative support to telehealth…
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Advanced Medical Support Assistant
Veterans Health Administration
Monroeville, PA
- $49,074 to $63,796 USD / year
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Network and Telecommunication Engineer
C&S Wholesale Grocers, Inc.
Byron Center, MI
…design, implementation, administration, security, and operational support of enterprise network, telecommunications, wireless, and RF communications infrastructure, providing Tier 3…
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SURFACE MAINTENANCE MECHANIC INSPECTOR (MERIT, T32)
Army National Guard Units
Arden Hills, MN
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Supervisory Medical Support Assistant
Veterans Health Administration
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Counseling Psychologist
Military Treatment Facilities under DHA
Fort Hood, TX
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Provide individual, couples, marital, and family counseling services using evidence based therapeutic methods to support healthy relationship and family functioning. | Develop…
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Management Analyst (Program Manager)
Office of the Secretary of Defense
Alexandria, VA
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The DoW CIO advises the Secretary and Deputy Secretary of War on information technology, national security systems, and information resources management. Responsibilities include command…
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Equal Employment Specialist
U.S. Secret Service
Washington, DC
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Physician Assistant - Home Based PC Geriatrics and Extended Care
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Chesapeake, VA
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Advanced Practice Nurse (Nurse Practitioner) - Home Based PC Geriatrics and Extended Care
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Chesapeake, VA
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ASSISTANT CHILD DEVELOPMENT CENTER DIRECTOR
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HUMAN RESOURCES SPECIALIST (Recruitment & Placement)
Food Safety and Inspection Service
Saint Paul, MN · Eagan, MN · Minneapolis, MN
- $67,290 to $126,859 USD / year
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SUPV IT SPECIALIST (INFOSEC)
Naval Sea Systems Command
Naval Support Activity, Mechanicsburg, PA
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Adrian, MI
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Allen Park, MI
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Support EDI transactions such as Purchase Orders (POs), invoices, and other supply chain documents
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Veritext

Client Services Team Lead

Cleveland, OH, United States
Chicago, IL, United States

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Job details

Experience: 3+ years of equivalent experience.
Posting language: English
Posted: Nov 1, 2026

Original job description

At Veritext, we handle the details so legal professionals can focus on achieving outcomes. As the Client Services Team Lead (Midwest), you will be a trusted resource for both clients and colleagues by serving as the first point of escalation for routine client matters, helping ensure exceptional service delivery. You'll also play a key role in supporting team success by monitoring workflow, balancing priorities, and providing guidance on day-to-day questions.

What You'll Do

Serve as a trusted resource for the team by providing coaching, guidance, and training that supports employee growth and performance.
Help drive operational excellence by delegating work effectively, reviewing deliverables, and ensuring high-quality outcomes.
Act as an escalation point for client and team matters, proactively identifying solutions and partnering with leadership on complex issues.
Support team success by monitoring workflow, balancing priorities, and helping achieve departmental and company performance goals.
Contribute to the development and continuous improvement of training resources, ensuring team members have the tools and knowledge needed to succeed.
Become a subject matter expert on Veritext's products and services, confidently communicating their value and associated offerings.
Lead by example through active participation in phone queues and shared inboxes, helping deliver an exceptional client experience and achieve Operations Excellence objectives.

What You Bring

3+ years of equivalent experience.
Strong leadership and interpersonal skills, with the ability to coach others, navigate conflict, and foster productive working relationships.
Sound judgment and strategic thinking skills, enabling you to make informed decisions and prioritize effectively in a fast-paced environment.
Proven ability to delegate responsibilities, manage competing priorities, and drive results through collaboration.
Proficiency with Microsoft Office applications and financial systems, with the ability to quickly learn and leverage new technologies.
Exceptional written and verbal communication skills, with the confidence to interact professionally across all levels of the organization.
Customer-focused mindset with a passion for delivering outstanding service and building strong client relationships.
Self-motivated and solutions-oriented, with strong problem-solving, follow-through, and organizational skills.

Why You'll Love Working at Veritext

At Veritext, we believe great people do their best work when they feel supported, valued, and empowered to grow. That's why we offer a comprehensive rewards package designed to support you both professionally and personally, including:

Competitive compensation, comprehensive medical, dental, and vision coverage, plus company-paid life and disability insurance
401(k) with company match to help you plan for the future
Flexible hybrid or remote work options for many roles
Generous paid time off, Paid Parental Leave, tuition reimbursement, and other work-life benefits
Earned wage access, giving you the flexibility to access a portion of your pay before payday
Employee equity and referral programs, because our success is shared
Robust mental health and wellness resources to help you thrive at work and at home
Ongoing learning and development opportunities, including training, mentorship, and career growth programs
A collaborative, inclusive culture that celebrates innovation, connection, and recognition through unique programs like Veritext Summer Camp, Wellness Week, and Veritext Cares

About Veritext

Veritext is the industry leader in technology-enabled court reporting and litigation support services. We help law firms, government agencies, and corporations navigate complex legal proceedings through innovative technology, industry-leading expertise, exceptional service, and a nationwide network of professionals.

As we continue to grow, we're committed to building a workplace where collaboration, innovation, and belonging thrive. We believe diverse perspectives make us stronger and are dedicated to fostering an environment where every employee feels valued, supported, and empowered to succeed.

About This Opportunity

At Veritext, we recognize that every candidate brings a unique combination of experience, skills, and perspective. Any compensation range listed for this position reflects the anticipated base salary for the role; however, actual compensation will be determined based on factors such as relevant experience, qualifications, geographic location, and overall fit for the position.

Veritext is proud to be an Equal Opportunity Employer and a participant in E-Verify. As part of the hiring process, we will verify employment eligibility in accordance with federal requirements using information provided on your Form I-9.

We are committed to an accessible and inclusive hiring experience. If you need a reasonable accommodation at any stage of the recruitment process, please contact talent@veritext.com.

We look forward to connecting with talented professionals who are excited to make an impact and grow their careers with Veritext.

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More about this job

Skills

Workflow
Coaching
Process improvement
Leadership
Interpersonal skills
Collaboration
Microsoft Office
Communication skills
Problem solving
Organizational skills

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