IT Associate

Verità Telecommunications Corporation is a growing telecommunications contractor that relies on technology, reporting, and enterprise systems to support operations across the organization. We are seeking a motivated, customer-focused, and technology-minded IT Associate to join our team in Plymouth, Michigan. This is an excellent opportunity for someone looking to begin or grow a career in Information Technology. Working closely with the IT Director and other members of the IT team, this role will support day-to-day technology operations while gaining hands-on experience with user administration, Active Directory, Power BI reporting, business systems, software implementations, and technical support. Verità is committed to developing talent and providing opportunities for employees to expand their technical skills. Through hands-on training, mentorship, and professional development resources, the IT Associate will build a strong foundation for a long-term career in Information Technology while contributing to a fast-paced and growing organization.

Essential Duties and Responsibilities:

• Create, modify, and deactivate user accounts, manage permissions and security groups, and support employee onboarding and offboarding activities
• Provide first-level technical support, including password resets, account access assistance, troubleshooting, and resolution of routine hardware, software, and system-related issues
• Support Power BI reporting by maintaining existing reports and dashboards, making minor updates, and assisting with data validation and reporting-related tasks
• Assist with business system projects and software implementations, including SiteTracker administration, data maintenance, and system support
• Maintain accurate records and documentation, participate in technical training and professional development, and identify opportunities for process improvements and increased efficiency
• Perform all other duties as assigned

Required Skills and Knowledge for a Successful Candidate:

• Strong interest in Information Technology and a desire to learn new technologies, systems, and business processes
• Strong computer skills, including Microsoft Office, with the ability to quickly learn and effectively use software applications and business systems
• Excellent customer service, communication, organizational, and problem-solving skills, with strong attention to detail and the ability to manage multiple priorities
• Ability to exercise sound judgment, work independently and collaboratively, and maintain a professional attitude in a fast-paced environment
• High school diploma or equivalent required; Associate degree or coursework in Information Technology, Computer Science, Business Information Systems, or a related field preferred
• Prior IT support, customer service, internship, or technical experience is helpful but not required
• Ability to work full-time in our Plymouth office and successfully pass a background check and drug test

What Verità Provides:

• Competitive compensation, comprehensive benefits, and a company-matching 401(k) program
• Hands-on training from experienced IT professionals
• Access to online technical learning and development resources
• Opportunity to build a long-term IT career with a growing organization
• A collaborative team environment focused on learning, development, and continuous improvement