Jobs in the United States

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Assistant Store Manager
Carter's Retail Inc.
Sunrise, FL
Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
Added 1 min ago
BH Care Manager - LP (Buncombe County, NC)
Partners Behavioral Health Management
Asheville, NC
LOCATION: Remote – must live in or near Buncombe County, North Carolina
Added 2 mins ago
D
Yard Hostler - Night Shift
Darigold
Pasco, WA
- $25.65 to $26.67 USD / hour
Able to sit, stand, and walk through a 12-hour shift
Added 2 mins ago
Butter Operator - Day Shift
Darigold
Caldwell, ID
$1.50/hours night shift differential (where applicable)
Added 2 mins ago
CO
Emergency Management Coordinator - LTE
City of Issaquah
Issaquah, WA
- $44.02 to $57.93 USD / hour
…Management Coordinator. Under the supervision of the Emergency Manager, this position performs a variety of professional, administrative, and technical work in support of the City’s…
Added 3 mins ago
Environmental Health & Safety Manager
Reynolds Consumer Products
Malvern, AR
The Environmental Health & Safety Manager provides strategic leadership for the development, implementation, and continuous improvement of environmental, health, and safety programs that…
Added 3 mins ago
AC
Food and Beverage Manager
Auberge Collection
Aspen, CO
- $75,000 USD / year
…10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can’t experience Aspen, without…
Added 3 mins ago
Aftermarket Field Service Engineer
Careers | ElDorado National California Inc
Riverside, CA
Valid driver's license required
Added 4 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Scotia, NY
- $16 to $21.5 USD / hour
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every…
Added 4 mins ago
Retail FT Picture Framing Manager
Michaels
LAKEWOOD, NY
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure…
Added 4 mins ago
Sales Manager - Chicago (Vietnamese & English Bilingual)
Chowbus
Chicago, IL
As a Sales Manager, you own a territory and the full sales cycle: finding restaurants through cold calls and walk-ins, running demos, closing deals, and taking care of your accounts after…
Added 4 mins ago
Sales Manager - Chicago (Thai & English Bilingual)
Chowbus
Chicago, IL
As a Sales Manager, you own a territory and the full sales cycle: finding restaurants through cold calls and walk-ins, running demos, closing deals, and taking care of your accounts after…
Added 4 mins ago
Sales Manager - Chicago (Korean & English Bilingual)
Chowbus
Chicago, IL
As a Sales Manager, you own a territory and the full sales cycle: finding restaurants through cold calls and walk-ins, running demos, closing deals, and taking care of your accounts after…
Added 4 mins ago
Sales Manager - Chicago (Japanese & English Bilingual)
Chowbus
Chicago, IL
As a Sales Manager, you own a territory and the full sales cycle: finding restaurants through cold calls and walk-ins, running demos, closing deals, and taking care of your accounts after…
Added 4 mins ago
Sales Manager - California (Vietnamese & English Bilingual)
Chowbus
CA
As a Sales Manager, you own a territory and the full sales cycle: finding restaurants through cold calls and walk-ins, running demos, closing deals, and taking care of your accounts after…
Added 4 mins ago
Sales Manager - California (Thai & English Bilingual)
Chowbus
CA
As a Sales Manager, you own a territory and the full sales cycle: finding restaurants through cold calls and walk-ins, running demos, closing deals, and taking care of your accounts after…
Added 4 mins ago
Sales Manager - California (Korean & English Bilingual)
Chowbus
CA
As a Sales Manager, you own a territory and the full sales cycle: finding restaurants through cold calls and walk-ins, running demos, closing deals, and taking care of your accounts after…
Added 4 mins ago
Sales Manager - California (Japanese & English Bilingual)
Chowbus
CA
As a Sales Manager, you own a territory and the full sales cycle: finding restaurants through cold calls and walk-ins, running demos, closing deals, and taking care of your accounts after…
Added 4 mins ago
Sales Manager - California (Hindi & English Bilingual)
Chowbus
CA
As a Sales Manager, you own a territory and the full sales cycle: finding restaurants through cold calls and walk-ins, running demos, closing deals, and taking care of your accounts after…
Added 4 mins ago
RC
Growth Restaurant Manager
Raising Cane's
Forest Hills, NY
- $22.75 to $23.5 USD / hour
The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management…
Added 4 mins ago
Sales Manager
Cintas
Henrietta, NY
Cintas is seeking a Sales Manager to lead a team of Sales Representatives who are focused on new business-to-business account development. Responsibilities include hiring, training,…
Added 4 mins ago
Maintenance Team Leader
City Winery
Montgomery, NY
Facilities & Maintenance Manager oversees the upkeep, safety, appearance,
Added 4 mins ago
CC
Agriculture/Horticulture Program Leader - Millbrook, NY
Cornell Cooperative Extension
Millbrook, NY
- $72,000 USD / year
The Cornell Cooperative Extension Dutchess County (CCEDC) Agriculture/Horticulture Program Leader will provide high-level program and administrative leadership, deliver programs and…
Added 4 mins ago
KF
WNY Electrical Technician
Kreher Farm Fresh Eggs
Clarence, NY
- $30 USD / hour
Must have a strong knowledge and aptitude with computers
Added 4 mins ago
Branch Manager I
NBT Bank
Fort Plain, NY
Driver's License required · NMLS Certification required or ability to obtain upon hire

Verisk | Verisk

Manager, Digital Service Experience

Lehi, UT, United States

Apply on fa-ewmy-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

We are seeking a customer-focused leader to join the Support Services team as Manager, Digital Service Experience. This role leads the strategy and continuous improvement of the systems, knowledge, and service workflows through which customers and support professionals resolve support needs. The manager oversees key capabilities including Salesforce administration, knowledge-centered service, AI-enabled self-service, and cross-functional delivery, ensuring that digital and human-assisted resolution experiences are accurate, trusted, efficient, scalable, and aligned with customer needs. The ideal candidate combines people leadership, digital-service strategy, project delivery, Salesforce familiarity, and a customer-centric, data-informed mindset.

Advance the digital service experience strategy across AI-enabled self-service and human-assisted support.
Lead the implementation, governance, measurement, and continuous improvement of agentic AI and self-service capabilities for customers and employees.
Ensure AI-enabled experiences are appropriately grounded, tested, monitored, and improved using performance data and customer or employee feedback.
Provide leadership for the administration, governance, release readiness, and continuous improvement of Salesforce Service Cloud, Experience Cloud, and related support technologies.
Partner with the Documentation team to ensure knowledge supports self-service and human-assisted resolution.
Partner with the Training coordinator to ensure operational readiness for human-assisted solutions.
Improve the workflows, tools, and resources used by support professionals to diagnose issues and drive effective resolution.
Hire, coach, and lead a small team responsible for support systems administration, knowledge-centered service, digital service capabilities, and service improvement delivery.
Build productive partnerships across Support Services, Documentation, Central Technology and other stakeholder groups.
Develop and manage roadmaps, initiatives, timelines, risks, dependencies, and resources across concurrent priorities.
Define and monitor service, platform performance, and team measures to evaluate outcomes, identify improvements, and reduce operational risk.
High school diploma or equivalent required; bachelor’s degree or a comparable combination of education and relevant experience preferred.
3+ years of experience in digital service delivery, support technology, customer or service experience, project management, business operations, or related discipline.
2+ years of people-management or leadership experience.
Customer-centric mindset with a demonstrated commitment to improving service and resolution experiences.
Experience designing or improving digital self-service or technology-enabled support experiences.
Experience leading or partnering with teams responsible for Salesforce Service Cloud, Experience Cloud, platform governance, and release management.
Knowledge of AI governance and quality practices, including grounding, testing, monitoring, feedback analysis, risk identification, and continuous improvement.
Demonstrated ability to lead complex, cross-functional initiatives and translate strategy into measurable outcomes.
Strong communication, analytical, problem-solving, stakeholder-management, and change-management skills.
Ability to manage competing priorities and maintain accountability in a fast-paced, evolving environment.
Proficiency with Microsoft 365, project management platforms such as Wrike or Jira, and diagramming tools such as Lucid.
Familiarity with technical documentation and knowledge-management practices preferred.
Familiarity with technical documentation standards and web technologies such as HTML, CSS, and JSON.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property and Restoration Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability or any other characteristics protected by applicable law. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Verisk Employee Privacy Notice

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More about this job

Skills

Salesforce
Leadership
Process improvement
Documentation
System administration
Monitor customer service
Project management
Team leadership
Communication skills
Problem solving
Stakeholder management
Change management
Microsoft 365
Wrike
Jira
HTML
CSS
Coaching
Workflow

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Work requirements

Jobs in the United States