Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Z
Senior Technical Program Manager - Guidance & Routing
Zoox
Foster City, CA
- $202,000 to $236,000 USD / year
Zoox is building a full-stack autonomous mobility solution for our cities. As a technical program manager on the Autonomy team, you will work cross-functionally with engineering leaders…
Added just now
Intern - Civil/Structural Engineering (Nabors)
Nabors
Houston, TX
Nabors’ Internship Program provides students with meaningful, role-based experience that connects academic learning to business and operational priorities. The Intern - Civil Engineer…
Added 1 min ago
PF
Private Banker – Future Opportunities
Partners Federal Credit Union
Anaheim, CA
- $70,304 to $86,760 USD / year
The position reports directly to the Branch Manager and works in close collaboration with the Private Banking Program Manager to support strategic initiatives and implement tactical…
Added 1 min ago
Billing System Administrator
CCC Brand
Portland, OR
1 year of EPIC experience required
Added 1 min ago
Financial Center Manager
Texas Capital Bank
Houston, TX
Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance,…
Added 2 mins ago
Industrial Engine Field Service Technician
Yancey Bros. Co.
Austell, GA
Participate in required safety program, and work in a safe manner.
Added 2 mins ago
Electric Power Generation Field Service Technician
Yancey Bros. Co.
Pooler, GA
Participate in required safety program, and work in a safe manner.
Added 2 mins ago
Engineering Manager - Enterprise AI
Cloudera Inc.
Remote, United States
Cloudera is looking for an Engineering Manager to join our Enterprise AI team and help drive the development of Cloudera’s next-generation Machine Learning platform in a hybrid cloud…
Added 2 mins ago
Commercial Insurance - Senior Account Manager / Team Lead
EPIC Brokers
Creve Coeur, MO
The Commercial Insurance Senior Account Manager will be the primary client contact and will be expected to actively cultivate, improve and cement positive client relationships and use…
Added 2 mins ago
Commercial Insurance - Account Manager
EPIC Brokers
Creve Coeur, MO
Must have working knowledge of a variety of Microsoft Office
Added 4 mins ago
Patient Services Representative (Medical Receptionist) - Covington
Piedmont Urgent Care by Wellstreet
Covington, GA
Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
Added 4 mins ago
Patient Services Representative (Medical Receptionist) - Covington
Piedmont Urgent Care by Wellstreet
Covington, GA
Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
Added 4 mins ago
GH
Lead Clinical Application Specialist - Nuclear Medicine USCAN
GE HEALTHCARE
Remote, United States
- $92,000 to $138,000 USD / year
Required to travel extensively (at least 80%; 4-5 days per week, including overnights and some weekends) within the US and Canada (USCAN)
Added 5 mins ago
Senior Resilient Payload Systems Engineer
The Aerospace Corporation
Chantilly, VA
All roles require onsite presence a minimum of four days per week
Added 5 mins ago
Donor Relations Manager
LifePath Inc.
Greenfield, MA
…Marketing team and with the addition of the role of Donor Relations…
Added 6 mins ago
Senior Piping Designer
Actalent
Greenville, SC
Participate in client meetings as requested by the Project Manager to discuss design progress, technical issues, and project coordination.
Added 6 mins ago
Senior Process Piping Designer
Actalent
Greenville, SC
Participate in client meetings as requested by the Project Manager to discuss design progress, technical issues, and project coordination.
Added 6 mins ago
Patient Services Representative (Medical Receptionist) - Covington
Four Winds Health
Covington, GA
Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
Added 6 mins ago
FO
Diversion Center Site Coordinator
Friends of Switchpoint Inc
Salt Lake City, UT
- $54,080 to $58,240 USD / year
Other responsibilities as needed by the Senior Manager of Human Services that pertain to the program.
Added 7 mins ago
Technical Project Manager
Onin Staffing, LLC
Nashville, TN
Experience with staffing software, such as ATS platforms or CRMs, or a strong understanding of staffing agency operations.
Added 7 mins ago
PD
Water Damage Repair Technician
Paul Davis Restoration of the Triad - East NC
Greensboro, NC
- $20 to $28 USD / hour
…we will pay for you to get trained by International Training Program only for mitigation professionals. You will be able to sell your skills and advance in a rapidly growing…
Added 8 mins ago
HR Assistant
Rex Lumber, LLC.
TROY, AL
…the Human Resources department. Working closely with the HR Manager and other team members, the HR Assistant will assist in various HR functions, including recruitment, employee relations,…
Added 8 mins ago
EVS Ambulatory Manager
Xanitos
Duluth, GA
Must have reliable transportation to travel to all client locations · Must have one to three years of supervisory experience in a service-related field with high customer/client contact
Added 8 mins ago
TD
Food Team Lead - [FTS] Dollywood Theme Park - Full Time Seasonal
The Dollywood Company
Pigeon Forge, TN
- Full-time
Must have a valid driver’s license and proof of insurance · Must have professional appearance with good personal hygiene
Added 9 mins ago
Senior Project Manager
Allied Steel Buildings
McGregor, TX
The Senior Project Manager provides strategic oversight and direction for multiple concurrent mission-critical infrastructure projects, supporting large-scale data center and industrial…

Verisk | Verisk

Manager, Digital Service Experience

Lehi, UT, United States

Apply on fa-ewmy-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

We are seeking a customer-focused leader to join the Support Services team as Manager, Digital Service Experience. This role leads the strategy and continuous improvement of the systems, knowledge, and service workflows through which customers and support professionals resolve support needs. The manager oversees key capabilities including Salesforce administration, knowledge-centered service, AI-enabled self-service, and cross-functional delivery, ensuring that digital and human-assisted resolution experiences are accurate, trusted, efficient, scalable, and aligned with customer needs. The ideal candidate combines people leadership, digital-service strategy, project delivery, Salesforce familiarity, and a customer-centric, data-informed mindset.

Advance the digital service experience strategy across AI-enabled self-service and human-assisted support.
Lead the implementation, governance, measurement, and continuous improvement of agentic AI and self-service capabilities for customers and employees.
Ensure AI-enabled experiences are appropriately grounded, tested, monitored, and improved using performance data and customer or employee feedback.
Provide leadership for the administration, governance, release readiness, and continuous improvement of Salesforce Service Cloud, Experience Cloud, and related support technologies.
Partner with the Documentation team to ensure knowledge supports self-service and human-assisted resolution.
Partner with the Training coordinator to ensure operational readiness for human-assisted solutions.
Improve the workflows, tools, and resources used by support professionals to diagnose issues and drive effective resolution.
Hire, coach, and lead a small team responsible for support systems administration, knowledge-centered service, digital service capabilities, and service improvement delivery.
Build productive partnerships across Support Services, Documentation, Central Technology and other stakeholder groups.
Develop and manage roadmaps, initiatives, timelines, risks, dependencies, and resources across concurrent priorities.
Define and monitor service, platform performance, and team measures to evaluate outcomes, identify improvements, and reduce operational risk.
High school diploma or equivalent required; bachelor’s degree or a comparable combination of education and relevant experience preferred.
3+ years of experience in digital service delivery, support technology, customer or service experience, project management, business operations, or related discipline.
2+ years of people-management or leadership experience.
Customer-centric mindset with a demonstrated commitment to improving service and resolution experiences.
Experience designing or improving digital self-service or technology-enabled support experiences.
Experience leading or partnering with teams responsible for Salesforce Service Cloud, Experience Cloud, platform governance, and release management.
Knowledge of AI governance and quality practices, including grounding, testing, monitoring, feedback analysis, risk identification, and continuous improvement.
Demonstrated ability to lead complex, cross-functional initiatives and translate strategy into measurable outcomes.
Strong communication, analytical, problem-solving, stakeholder-management, and change-management skills.
Ability to manage competing priorities and maintain accountability in a fast-paced, evolving environment.
Proficiency with Microsoft 365, project management platforms such as Wrike or Jira, and diagramming tools such as Lucid.
Familiarity with technical documentation and knowledge-management practices preferred.
Familiarity with technical documentation standards and web technologies such as HTML, CSS, and JSON.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property and Restoration Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability or any other characteristics protected by applicable law. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Verisk Employee Privacy Notice

Apply on fa-ewmy-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Skills

Salesforce
Leadership
Process improvement
Documentation
System administration
Monitor customer service
Project management
Team leadership
Communication skills
Problem solving
Stakeholder management
Change management
Microsoft 365
Wrike
Jira
HTML
CSS
Coaching
Workflow

Report this job

Work requirements

Jobs in the United States