Jobs in the United States

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Senior Provider Engagement Account Manager
Centene Management Company LLC
Remote, United States
- $70,100 to $126,200 USD / year
Project management experience at a medical group, IPA, or health plan setting.
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Manager, Vendor Management
Centene Management Company LLC
Remote, United States
- $87,700 to $157,800 USD / year
Key Details: The Manager, Vendor Management position is primarily remote. Candidates will be considered nationwide.
Added just now
Principal Technical Product Manager
NIKE USA
Beaverton, OR
We're looking for a Principal Technical Product Manager to lead product development for the governance of Nike's managed cloud infrastructure and developer platform. This role makes Nike's…
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Heavy Haul Driver
The Prolift Rigging Company
Lynchburg, VA
· Must have experience with axle weight distribution
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Sales Planner
Forbes
Jersey City, NJ
- $65,000 to $70,000 USD / year
A hybrid schedule with 1-2 in-person days per week at our Jersey City, NJ headquarters is expected
Added 1 min ago
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Operator
Military Spouse Jobs & VetJobs
United States
- $18 to $23 USD / hour
Works well with others, follows instructions from supervisors and coordinates tasks with coworkers to achieve project goals
Added 1 min ago
MS
Night Shift Operator
Military Spouse Jobs & VetJobs
United States
- $23 to $26 USD / hour
Works well with others, follows instructions from supervisors and coordinates tasks with coworkers to achieve project goals
Added 1 min ago
Strategic Finance Manager
Marathon Petroleum Company LP
Findlay, OH · Denver, CO · San Antonio, TX
The Strategic Finance Manager supports the Strategic Finance function for MPC and MPLX and serves as a key financial advisor on enterprise growth, capital deployment, and investment…
Added 1 min ago
General Manager
Leslie's Poolmart, Inc.
IRVING, TX
The General Manager oversees the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures,…
Added 1 min ago
Portsmouth Commissary Project Manager
Servtech
Portsmouth, VA
About the Position. We are seeking a dependable, motivated Project Manager to oversee daily commissary operations, lead employees, and ensure excellent customer service. This is an…
Added 1 min ago
PI
Submarine Training Program Manager
Prevailance, Inc.
Washington, DC
- $110,000 to $160,000 USD / year
…Groton to Pearl Harbor. Prevailance is looking for a Training Program Manager to help the Submarine Training Readiness (STR) office keep that enterprise aligned with Fleet needs, NAVSEA…
Added 2 mins ago
Off-Campus Living Coordinator
The University of Texas at Austin
United States
…professional and para-professional staff. Demonstrated, end-to-end project/program management…
Added 2 mins ago
Senior Project Manager, Gas Operations
Eversource Energy Service Company
United States
Must have excellent work management, prioritization skills, and the ability to communicate between multiple departments and companies · Must possess the ability to read and understand plans, schematics, and GIS systems
Added 3 mins ago
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Senior Technical Program Manager - Guidance & Routing
Zoox
Foster City, CA
- $202,000 to $236,000 USD / year
Zoox is building a full-stack autonomous mobility solution for our cities. As a technical program manager on the Autonomy team, you will work cross-functionally with engineering leaders…
Added 4 mins ago
Associate Director, Commercialization BI&T Product Manager Patient Support Platforms
E.R. Squibb & Sons,L.L.C.
Princeton, NJ
Candidate must possess a strong technical background
Added 4 mins ago
Intern - Civil/Structural Engineering (Nabors)
Nabors
Houston, TX
Nabors’ Internship Program provides students with meaningful, role-based experience that connects academic learning to business and operational priorities. The Intern - Civil Engineer…
Added 4 mins ago
Intern - RigLINE
Nabors
Houston, TX
Nabors’ Internship Program provides students with meaningful, role-based experience that connects academic learning to business and operational priorities. The Intern - RigLINE supports the…
Added 4 mins ago
Transformation Execution Program Manager – Vice President
JPMC page
Tampa, FL · Chicago, IL
As a Transformation Execution Program Manager within Client Onboarding and Service, you will own the day-to-day activities related to project management, analysis, executive storytelling,…
Added 4 mins ago
Senior Director, Global Financial Organizations
Visa U.S.A. Inc.
Washington, DC
Developing a deep understanding of Visa’s payments capabilities, with an emphasis on products and solutions that improve cross-border payments · Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager
Added 4 mins ago
Marketing Analyst
Visa U.S.A. Inc.
Atlanta, GA
Additionally, the analyst must have a consistent track record in working collaboratively with internal team members and external clients · Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager
Added 4 mins ago
IT Audit Manager
Visa U.S.A. Inc.
Ashburn, VA
The IT Audit Manager will work under the supervision of a Senior Manager or Director – Internal Audit to manage and execute aspects of the Internal Audit annual plan. Responsibilities…
Added 4 mins ago
Senior Manager, Editorial Content, Visa.com
Visa U.S.A. Inc.
San Francisco, CA
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager
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Billing System Administrator
CCC Brand
Portland, OR
1 year of EPIC experience required
Added 5 mins ago
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Technical Program Manager
Hyve Solutions Corporation
Fremont, CA
- $120,000 to $160,000 USD / year
We are seeking a Technical Program Manager (TPM) to lead customer network/compute rack programs, with a focus on rack design and system and rack-level integration.
Added 5 mins ago
Medical Risk Process Improvement & Training Consultant
Symetra
Remote, United States

Verisk | Verisk

Manager, Digital Service Experience

Lehi, UT, United States

Apply on fa-ewmy-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

We are seeking a customer-focused leader to join the Support Services team as Manager, Digital Service Experience. This role leads the strategy and continuous improvement of the systems, knowledge, and service workflows through which customers and support professionals resolve support needs. The manager oversees key capabilities including Salesforce administration, knowledge-centered service, AI-enabled self-service, and cross-functional delivery, ensuring that digital and human-assisted resolution experiences are accurate, trusted, efficient, scalable, and aligned with customer needs. The ideal candidate combines people leadership, digital-service strategy, project delivery, Salesforce familiarity, and a customer-centric, data-informed mindset.

Advance the digital service experience strategy across AI-enabled self-service and human-assisted support.
Lead the implementation, governance, measurement, and continuous improvement of agentic AI and self-service capabilities for customers and employees.
Ensure AI-enabled experiences are appropriately grounded, tested, monitored, and improved using performance data and customer or employee feedback.
Provide leadership for the administration, governance, release readiness, and continuous improvement of Salesforce Service Cloud, Experience Cloud, and related support technologies.
Partner with the Documentation team to ensure knowledge supports self-service and human-assisted resolution.
Partner with the Training coordinator to ensure operational readiness for human-assisted solutions.
Improve the workflows, tools, and resources used by support professionals to diagnose issues and drive effective resolution.
Hire, coach, and lead a small team responsible for support systems administration, knowledge-centered service, digital service capabilities, and service improvement delivery.
Build productive partnerships across Support Services, Documentation, Central Technology and other stakeholder groups.
Develop and manage roadmaps, initiatives, timelines, risks, dependencies, and resources across concurrent priorities.
Define and monitor service, platform performance, and team measures to evaluate outcomes, identify improvements, and reduce operational risk.
High school diploma or equivalent required; bachelor’s degree or a comparable combination of education and relevant experience preferred.
3+ years of experience in digital service delivery, support technology, customer or service experience, project management, business operations, or related discipline.
2+ years of people-management or leadership experience.
Customer-centric mindset with a demonstrated commitment to improving service and resolution experiences.
Experience designing or improving digital self-service or technology-enabled support experiences.
Experience leading or partnering with teams responsible for Salesforce Service Cloud, Experience Cloud, platform governance, and release management.
Knowledge of AI governance and quality practices, including grounding, testing, monitoring, feedback analysis, risk identification, and continuous improvement.
Demonstrated ability to lead complex, cross-functional initiatives and translate strategy into measurable outcomes.
Strong communication, analytical, problem-solving, stakeholder-management, and change-management skills.
Ability to manage competing priorities and maintain accountability in a fast-paced, evolving environment.
Proficiency with Microsoft 365, project management platforms such as Wrike or Jira, and diagramming tools such as Lucid.
Familiarity with technical documentation and knowledge-management practices preferred.
Familiarity with technical documentation standards and web technologies such as HTML, CSS, and JSON.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property and Restoration Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability or any other characteristics protected by applicable law. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Verisk Employee Privacy Notice

Apply on fa-ewmy-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Skills

Salesforce
Leadership
Process improvement
Documentation
System administration
Monitor customer service
Project management
Team leadership
Communication skills
Problem solving
Stakeholder management
Change management
Microsoft 365
Wrike
Jira
HTML
CSS
Coaching
Workflow

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Work requirements

Jobs in the United States