Jobs in the United States

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Added just now
Palantir Engineering Management Specialist
Deloitte US
Rosslyn, VA
As a PROJECT - AI and Data Science Engineer I on the analytics team, you will be responsible for designing, building, and sustaining data pipelines and reporting solutions across multiple…
Added just now
H&
Development Operations Associate
Hammer & NER
Wayzata, MN
- $65,000 to $75,000 USD / year
Document fundraising activity to support effective moves management and cultivation.
Added 1 min ago
KC
Enrollment Specialist/Lead Risk Assessor
Kenosha County
Kenosha, WI
- $22.26 to $25.29 USD / hour
The Enrollment Specialist/Lead Risk Assessor works under the direction of the HUD Project Coordinator and is responsible for coordinating, implementing, and supporting activities associated…
Added 1 min ago
IS
Patient Appointing Services (PAS) Supervisor
International SOS Government Medical Services
Remote, United States
- $76,000 to $81,000 USD / year
Candidates must reside within 50 miles of Houston, TX
Added 1 min ago
Systems Architect / Engineer (Levels II-V)
Axiom Space
United States
Coordinate closely with subsystem owners, program management, and mission operations to maintain consistent assumptions and integrated behavior.
Added 1 min ago
Systems Architect / Engineer (Levels II-V)
Axiom Space
United States
Coordinate closely with subsystem owners, program management, and mission operations to maintain consistent assumptions and integrated behavior.
Added 1 min ago
Systems Engineer III
Applied Materials
Gloucester, MA · Gloucester
Coordinate with project marketing and management to understand sub system requirements.
Added 2 mins ago
Associate Director, Commercialization BI&T Product Manager Patient Support Platforms
E.R. Squibb & Sons,L.L.C.
Princeton, NJ
Candidate must possess a strong technical background
Added 2 mins ago
Intern - RigLINE
Nabors
Houston, TX
Nabors’ Internship Program provides students with meaningful, role-based experience that connects academic learning to business and operational priorities. The Intern - RigLINE supports the…
Added 2 mins ago
Transformation Execution Program Manager – Vice President
JPMC page
Tampa, FL · Chicago, IL
As a Transformation Execution Program Manager within Client Onboarding and Service, you will own the day-to-day activities related to project management, analysis, executive storytelling,…
Added 2 mins ago
Senior Director, Global Financial Organizations
Visa U.S.A. Inc.
Washington, DC
Developing a deep understanding of Visa’s payments capabilities, with an emphasis on products and solutions that improve cross-border payments · Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager
Added 2 mins ago
Marketing Analyst
Visa U.S.A. Inc.
Atlanta, GA
Additionally, the analyst must have a consistent track record in working collaboratively with internal team members and external clients · Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager
Added 2 mins ago
Senior Manager, Editorial Content, Visa.com
Visa U.S.A. Inc.
San Francisco, CA
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager
Added 2 mins ago
CB
Quality Assurance, Risk and Compliance Specialist
CCC Brand
Portland, OR
- $63,000 to $82,000 USD / year
Work with the QARC team support the management and continuous improvement of operating systems to support QARC projects, filings, and initiatives as assigned by the QARC leadership team.
Added 2 mins ago
Billing System Administrator
CCC Brand
Portland, OR
1 year of EPIC experience required
Added 2 mins ago
PP
Director, CRM Strategy and Operations
Pacira Pharmaceuticals, Inc.
Brisbane, CA
- $188,000 to $259,000 USD / year
…into effective CRM capabilities and operational processes to support an expanding portfolio of products and customers. The role will lead the Commercial CRM strategy and roadmap, leveraging…
Added 2 mins ago
Medical Risk Process Improvement & Training Consultant
Symetra
Remote, United States
…practices. The position also performs medical risk reviews to support Underwriting in evaluating potential risks associated with Stop Loss…
Added 3 mins ago
Field Marketing Manager
Outtake
New York City, NY
This is a hands-on, high-ownership role for someone who brings a point of view, not just a project plan. You will build foundational systems from the ground up, marshal internal and…
Added 3 mins ago
Further Information in Human Resources
Butler Community College
KS
PHR, SHRM-CP, or comparable human resources certification required.
Added 3 mins ago
Engineering Manager - Enterprise AI
Cloudera Inc.
Remote, United States
You will lead and support the development of platform capabilities that enable customers to build, deploy and scale AI and machine learning workloads, working closely with engineering…
Added 3 mins ago
Office Administrator
EPIC Brokers
Newport Beach, CA
Must have a high level of interpersonal skills to handle sensitive and confidential situations
Added 4 mins ago
Graphic Designer (Contract)
Modular Power Solutions, LLC
United States
…achievements into compelling visual experiences. Your work will support various departments in communicating effectively with internal and external stakeholders, helping to showcase…
Added 4 mins ago
Sr Implementation Mgr
HealthEquity
United States
…meet their business requirements, create and maintain a formal project plan, and deliver on quality execution and employer satisfaction. This person will be required to move projects…
Added 4 mins ago
Associate Director, Data Management
Princeton University
Princeton, NJ
Reporting to the Director, Data & Analytics, the Associate Director is a member of the Data & Analytics Management Team within the department of Data Strategy & Innovation (DS&I). DS&I is…
Added 4 mins ago
IT Program Manager
Milan Laser Hair Removal
Omaha, NE
The IT Program Manager oversees the coordination of technology implementations across multiple IT teams and business departments. You'll manage project dependencies, timelines, quality…

Verisk | Verisk

Manager, Digital Service Experience

Lehi, UT, United States

Apply on fa-ewmy-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

We are seeking a customer-focused leader to join the Support Services team as Manager, Digital Service Experience. This role leads the strategy and continuous improvement of the systems, knowledge, and service workflows through which customers and support professionals resolve support needs. The manager oversees key capabilities including Salesforce administration, knowledge-centered service, AI-enabled self-service, and cross-functional delivery, ensuring that digital and human-assisted resolution experiences are accurate, trusted, efficient, scalable, and aligned with customer needs. The ideal candidate combines people leadership, digital-service strategy, project delivery, Salesforce familiarity, and a customer-centric, data-informed mindset.

Advance the digital service experience strategy across AI-enabled self-service and human-assisted support.
Lead the implementation, governance, measurement, and continuous improvement of agentic AI and self-service capabilities for customers and employees.
Ensure AI-enabled experiences are appropriately grounded, tested, monitored, and improved using performance data and customer or employee feedback.
Provide leadership for the administration, governance, release readiness, and continuous improvement of Salesforce Service Cloud, Experience Cloud, and related support technologies.
Partner with the Documentation team to ensure knowledge supports self-service and human-assisted resolution.
Partner with the Training coordinator to ensure operational readiness for human-assisted solutions.
Improve the workflows, tools, and resources used by support professionals to diagnose issues and drive effective resolution.
Hire, coach, and lead a small team responsible for support systems administration, knowledge-centered service, digital service capabilities, and service improvement delivery.
Build productive partnerships across Support Services, Documentation, Central Technology and other stakeholder groups.
Develop and manage roadmaps, initiatives, timelines, risks, dependencies, and resources across concurrent priorities.
Define and monitor service, platform performance, and team measures to evaluate outcomes, identify improvements, and reduce operational risk.
High school diploma or equivalent required; bachelor’s degree or a comparable combination of education and relevant experience preferred.
3+ years of experience in digital service delivery, support technology, customer or service experience, project management, business operations, or related discipline.
2+ years of people-management or leadership experience.
Customer-centric mindset with a demonstrated commitment to improving service and resolution experiences.
Experience designing or improving digital self-service or technology-enabled support experiences.
Experience leading or partnering with teams responsible for Salesforce Service Cloud, Experience Cloud, platform governance, and release management.
Knowledge of AI governance and quality practices, including grounding, testing, monitoring, feedback analysis, risk identification, and continuous improvement.
Demonstrated ability to lead complex, cross-functional initiatives and translate strategy into measurable outcomes.
Strong communication, analytical, problem-solving, stakeholder-management, and change-management skills.
Ability to manage competing priorities and maintain accountability in a fast-paced, evolving environment.
Proficiency with Microsoft 365, project management platforms such as Wrike or Jira, and diagramming tools such as Lucid.
Familiarity with technical documentation and knowledge-management practices preferred.
Familiarity with technical documentation standards and web technologies such as HTML, CSS, and JSON.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property and Restoration Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability or any other characteristics protected by applicable law. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Verisk Employee Privacy Notice

Apply on fa-ewmy-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Skills

Salesforce
Leadership
Process improvement
Documentation
System administration
Monitor customer service
Project management
Team leadership
Communication skills
Problem solving
Stakeholder management
Change management
Microsoft 365
Wrike
Jira
HTML
CSS
Coaching
Workflow

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Work requirements

Jobs in the United States