Jobs in the United States

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Added just now
Learning Development & Training Advisor - Expert
ExxonMobil
Spring, TX
The Learning Development and Training Advisor supports Marketing capability development and the delivery of business results. The role acts as a trusted advisor, uses analytics to support…
Added just now
RR
Experimental Test Pilot
Reliable Robotics Corporation
Mountain View, CA · San Martin, CA
- $190,000 to $240,000 USD / year
- Experience in developing flight procedures, training curricula, and safety management systems
Added 1 min ago
UH
Occupational Therapist - Home Health
Uplift Homecare LLC
Remote, United States
- $80 to $125 USD / hour
You are a source of strength and support to the patients you serve - you deserve a management team that’s equally supportive of you. At Uplift HomeCare, you’ll have it!
Added 1 min ago
Data Governance Lead Consultant- Operations
Truist Bank
Atlanta, GA
…roles with increasing responsibilities in technology, data management, governance, risk or related practice or equivalent education and related training or…
Added 1 min ago
Client Communications Execution Specialist
Truist Bank
Charlotte, NC
…through operational planning, stakeholder coordination, process management, and performance…
Added 1 min ago
Government and Institutional Banker
Regions Bank
Clayton, MO
+ Completes Relationship Management Process training and credit acumen assessment
Added 1 min ago
DC
Peer Support/Engagement Specialist AM
DuPage County Health Department
Wheaton, IL
- $16.26 to $18.67 USD / hour
…residents in need. Click Crisis Services to learn more about our program. This position comes with an outstanding benefits package designed to support your personal and professional…
Added 2 mins ago
SJ
CNA 5S Med Surg
St Joseph Medical Center
TACOMA, WA
- $22.78 to $33.83 USD / hour
Maintains a safe work and patient environment, adhering to the hospital’s Safety, Risk Management, Regulatory Standards and infection prevention.
Added 2 mins ago
SJ
CNA 5S Med Surg
St Joseph Medical Center
TACOMA, WA
- $22.78 to $33.83 USD / hour
Maintains a safe work and patient environment, adhering to the hospital’s Safety, Risk Management, Regulatory Standards and infection prevention.
Added 2 mins ago
FM
Medical Assistant Clinic
Franciscan Medical Group
Edmonds, WA
- $26.45 to $37.1 USD / hour
Certificate Other completion of a Medical Assistant certification program at an accredited institution or validation of equivalent military training (i.e. Hospital Corpsman) that…
Added 3 mins ago
AC
Account Clerk III
Ada County
Boise, ID
- $22.6 USD / hour
Ongoing training opportunities and career pathing
Added 3 mins ago
Data Center Training Facilitator
Salute Inc.
Cheyenne, WY
The Technical Trainer/ Training Facilitator is responsible for developing, coordinating, delivering, administering, and maintaining technical training programs that support safe, reliable,…
Added 3 mins ago
Associate Account Manager (Water Management)
Phigenics
Remote, United States
Water Management Program Deliverables: Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment…
Added 3 mins ago
Account Services Coordinator
Safari Club International
San Antonio, TX
Travel to annual convention. Staffs exhibitor services desk, exhibitor registration, and assist in training and supervising temporary staff in exhibits program procedures. Assists in…
Added 3 mins ago
Sr Administrative Assistant, R&D
Erasca
Remote, United States
Must have a working knowledge of Microsoft Office Suite
Added 4 mins ago
S
Field Technician
Spectrum
Wausau, WI
- $20.5 USD / hour
…technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and…
Added 4 mins ago
S
Field Technician
Spectrum
Yakima, WA
- $22 USD / hour
…technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and…
Added 4 mins ago
Billing Manager
Pathway Capital Management
Irvine, CA
Pathway Capital Management is a Southern California-based Registered Investment Advisor specializing in the formation and management of fund-of-funds investing in private equity…
Added 4 mins ago
LB
Senior Administrative Assistant
Long Beach City College
Long Beach, CA
- $5,569.82 to $6,857.35 USD / month
…involving broad District-wide issues and interactions with top management and Board members on complex and sensitive…
Added 4 mins ago
SI
Medical Office Specialist (U) (4962)
Southern Illinois University School of Medicine
Springfield, IL
- $19.06 to $20.97 USD / hour
Assist in writing protocols and maintain training manuals. Stay up to date with all process and procedure updates.
Added 4 mins ago
UO
Community Staff Pharmacist - Lennar - Full Time
University of Miami
Coral Gables, FL
- Full-time
· Florida immunization certification and current Basic Life Support (BLS) certification required within 6 months of hire if not already held
Added 4 mins ago
UO
Director of Community Pharmacy - UHealth Tower - Full Time
University of Miami
Miami, FL
- Full-time
340B Certification required within 30 days of hire
Added 4 mins ago
UO
Community Staff Pharmacist - UHealth Tower - Full Time
University of Miami
Miami, FL
- Full-time
Florida immunization certification and current Basic Life Support (BLS) certification required within 6 months of hire if not already held
Added 4 mins ago
UO
Community Pharmacy Manager - Lennar - Full Time
University of Miami
Coral Gables, FL
- Full-time
· Florida immunization certification required within 6 months of hire if not already held · Minimum of 3 years of pharmacy experience required, including retail, outpatient, or health-system pharmacy operations
Added 4 mins ago
Medication Access Specialist (Remote)-Community Pharmacy
University of Miami
Miami, FL
The Medication Access Specialist provides pharmacist- or nurse-level clinical support for the UHealth medication access program, so patients get timely, clinically appropriate access to…

Verisk | Verisk

Manager, Digital Service Experience

Lehi, UT, United States

Apply on fa-ewmy-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

We are seeking a customer-focused leader to join the Support Services team as Manager, Digital Service Experience. This role leads the strategy and continuous improvement of the systems, knowledge, and service workflows through which customers and support professionals resolve support needs. The manager oversees key capabilities including Salesforce administration, knowledge-centered service, AI-enabled self-service, and cross-functional delivery, ensuring that digital and human-assisted resolution experiences are accurate, trusted, efficient, scalable, and aligned with customer needs. The ideal candidate combines people leadership, digital-service strategy, project delivery, Salesforce familiarity, and a customer-centric, data-informed mindset.

Advance the digital service experience strategy across AI-enabled self-service and human-assisted support.
Lead the implementation, governance, measurement, and continuous improvement of agentic AI and self-service capabilities for customers and employees.
Ensure AI-enabled experiences are appropriately grounded, tested, monitored, and improved using performance data and customer or employee feedback.
Provide leadership for the administration, governance, release readiness, and continuous improvement of Salesforce Service Cloud, Experience Cloud, and related support technologies.
Partner with the Documentation team to ensure knowledge supports self-service and human-assisted resolution.
Partner with the Training coordinator to ensure operational readiness for human-assisted solutions.
Improve the workflows, tools, and resources used by support professionals to diagnose issues and drive effective resolution.
Hire, coach, and lead a small team responsible for support systems administration, knowledge-centered service, digital service capabilities, and service improvement delivery.
Build productive partnerships across Support Services, Documentation, Central Technology and other stakeholder groups.
Develop and manage roadmaps, initiatives, timelines, risks, dependencies, and resources across concurrent priorities.
Define and monitor service, platform performance, and team measures to evaluate outcomes, identify improvements, and reduce operational risk.
High school diploma or equivalent required; bachelor’s degree or a comparable combination of education and relevant experience preferred.
3+ years of experience in digital service delivery, support technology, customer or service experience, project management, business operations, or related discipline.
2+ years of people-management or leadership experience.
Customer-centric mindset with a demonstrated commitment to improving service and resolution experiences.
Experience designing or improving digital self-service or technology-enabled support experiences.
Experience leading or partnering with teams responsible for Salesforce Service Cloud, Experience Cloud, platform governance, and release management.
Knowledge of AI governance and quality practices, including grounding, testing, monitoring, feedback analysis, risk identification, and continuous improvement.
Demonstrated ability to lead complex, cross-functional initiatives and translate strategy into measurable outcomes.
Strong communication, analytical, problem-solving, stakeholder-management, and change-management skills.
Ability to manage competing priorities and maintain accountability in a fast-paced, evolving environment.
Proficiency with Microsoft 365, project management platforms such as Wrike or Jira, and diagramming tools such as Lucid.
Familiarity with technical documentation and knowledge-management practices preferred.
Familiarity with technical documentation standards and web technologies such as HTML, CSS, and JSON.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property and Restoration Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability or any other characteristics protected by applicable law. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Verisk Employee Privacy Notice

Apply on fa-ewmy-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Skills

Salesforce
Leadership
Process improvement
Documentation
System administration
Monitor customer service
Project management
Team leadership
Communication skills
Problem solving
Stakeholder management
Change management
Microsoft 365
Wrike
Jira
HTML
CSS
Coaching
Workflow

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Work requirements

Jobs in the United States