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Closed listing

Verida Inc

On-Time Performance Analyst - DC

Washington, DC, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Jul 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

SUMMARY:

Under the direction of the Regional Manager review, communicate and report previous day late trips with providers that have exhibited higher late percentages. ON-SITE in the DISTRICT of COLUMBIA

ESSENTIAL FUNCTIONS:

Collect and analyze the daily data regarding the on-time performance of non-emergency transportation providers.
Use of space and time reports, pickup and delivery standards reports and specific trip information to compile reports on trips that did not meet the on-time performance standards as set by the provider contract.
Communicate daily with providers in order to gather reason responses for all late trips.
Communicate with Call Center personnel regarding discrepancies identified within the InSight system that may affect reporting.
Track on-time performance and maintain accurate records of performance levels for each provider reviewed. Enter responses sent by providers in InSight daily.
Ability to analyze results and make recommendations for changes to business processes to management.

QUALIFICATIONS REQUIRED:

Excellent research and problem-solving skills
Excellent time management skills: ability to complete tasks on time and within budget
Superior written and oral communicative skills
Proficient in Microsoft Word, Outlook and Excel
Self-directed
Ability to recognize positive or negative trends and communicate these changes
Duties require professional verbal and written communication skills and the ability to type 40 wpm
Willingness and ability to work overtime when needed
Ability to multi-task

MINIMUM REQUIRED EDUCATION:

High school diploma or equivalent

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