Quality Control Manager - Operations

Quality Control Manager - Bring Quality & Verde Vibes to the Field

At Verde, every team member embraces the role of Custodian first, reflecting our commitment to teamwork, service, and excellence. Together with our Core Values, this creates the culture we proudly call Verde Vibes.

The Quality Control Manager is a hands-on, field-based leader responsible for the systems, training, supplies, and quality controls that keep Verde's construction sites organized, safe, and ready to deliver exceptional service. This role partners closely with the Construction Operations Manager, Operations Supervisors, HR, EHS, and customers, with the majority of time spent directly in the field.

What You'll Do

Safety - We are stewards of your mental and physical well-being

• Ensure every shift begins with Stretch & Flex and a safety huddle, including PPE and Stop Work Authority.

• Ensure incidents and near-misses are reported within Verde's 1-hour reporting SLA and partner with EHS on corrective actions and training.

Sustainability - We prioritize eco-friendly solutions

• Standardize approved eco-friendly products, equipment, and green cleaning practices across assigned sites.

Social Impact - We elevate diversity and give back

• Model Verde's Mission, Vision, and Core Values while creating a welcoming, inclusive environment for every team member.

Awesomeness - We bring Verde Vibes to life

• Develop and maintain SOPs, standardized processes, equipment organization, and operational expectations.

• Ensure consistent HeySage inspections, monitor results, and follow through on corrective actions.

• Coordinate onboarding and operational training with HR and Operations, including buddy programs and training-gap closure.

• Own site par levels for equipment, consumables, sundries, and laundry; maintain organized supply areas and prevent emergency orders.

• Meet with customers to gather feedback, address concerns, and support strong NPS/CSAT results.

• Provide hands-on support during mobilizations, staffing changes, new scope, and other operational needs.

How Success Is Measured

The Quality Control Manager is accountable for:

• Logistics: Proper par levels with no end-of-month emergency orders.

• Quality: HeySage inspection completion and scores.

• Compliance: SOPs established and employees trained with completion tracked.

• Safety: 1-hour incident reporting SLA and daily Stretch & Flex/safety huddles.

• Customer Satisfaction: Strong customer feedback and NPS results.

What You Bring

• 3+ years of progressive operations experience, preferably in janitorial, facilities, or construction services.

• Strong organization, process development, logistics, and follow-through skills.

• Experience training, coaching, and onboarding frontline employees.

• Working knowledge of construction safety requirements.

• OSHA 10-Hour Construction certification required or must be obtained within 60 days; OSHA 30 preferred.

• Strong communication and customer service skills.

• Bilingual English/Spanish required - reading, writing, and speaking.

• Proficiency with Microsoft Office and operational technology, including HeySage and ADP.

Physical Requirements

This is a hands-on field role requiring frequent walking on uneven surfaces, climbing stairs/ladders, handling equipment and supplies, wearing PPE for the full shift, and working around typical construction-site heat, dust, and noise. Must be able to lift up to 25 pounds as needed. Reasonable accommodations are available.