Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Distribution Center Manager
Style Crest Enterprises Inc
Fremont, OH · Tiffin, OH · Sandusky, OH · Toledo, OH
At our Style Crest, we believe in fostering a culture of growth, innovation, and collaboration. As the Distribution Manager, you’ll play a key role in shaping the future of our largest…
Added just now
H
McAllen 01 (Pecan/North Ware) Sanitation - Total Store Sanitation Rep - Part time
HEB
McAllen, TX
- Part-time
…from flower beds and yard around the Store Uses H-E-B chemical program and correctly organizes / maintains stock in maintenance room Empties and cleans trash receptacles throughout the…
Added just now
Facility Technician - Denton, Tx
DynaTen Corporation
Fort Worth, TX
The Facility Technician I is assigned to a single customer site and works with the Lead Facility Technician and more experienced technicians to perform routine HVAC maintenance,…
Added just now
Case Manager
Commonpoint Queens (Samuel Field YM and YWHA)
United States
To continue advancing our impact across the communities we serve, Commonpoint is seeking a Case Manager to join the Adult Workforce Vocational Training Department. The Adult Workforce…
Added 1 min ago
N
Department Manager - Nike Clinton
Nike
Clinton, CT
- $26.96 to $40.44 USD / hour
As a Nike Department Manager, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for…
Added 1 min ago
Senior Manager, Software Development
CVS Health
Remote, United States
…Engineers and technical leads to make sound decisions about service boundaries, consistency, asynchronous processing, fault isolation, recovery, and scale. Apply architectural discipline…
Added 1 min ago
Administrator / Coordinator
EMCOR Group
Rocky Hill, CT
Effectively communicate service problems, customer complaints and labor relations problems with the Field Supervisor or Service Manager.
Added 1 min ago
Registered Nurse (RN) - Same Day Admission
Hartford HealthCare
Norwich, CT
…space. Under the direction and general supervision of the Nurse Manager, the registered nurse utilizes evidence based practices in accordance with the State Nurse Practice Act, policies and…
Added 1 min ago
Registered Nurse (RN) - Same Day Admission
Hartford HealthCare
Norwich, CT
…space. Under the direction and general supervision of the Nurse Manager, the registered nurse utilizes evidence based practices in accordance with the State Nurse Practice Act, policies and…
Added 1 min ago
Molecular Biologist III
TX-HHSC-DSHS-DFPS
AUSTIN, TX
…software programs, and SOPs as directed by the Team Lead/Branch Manager. May oversee the testing of others. Participates in a cross-training program as both a student and instructor by…
Added 1 min ago
Branch Manager Capital District
Wells Fargo
HARTFORD, CT · MERIDEN, CT · EAST HARTFORD, CT · ROCKY HILL, CT · WALLINGFORD, CT · NORTH HAVEN, CT · MIDDLETOWN, CT · WOLCOTT, CT · CHESHIRE, CT · PLANTSVILLE, CT · BLOOMFIELD, CT · WATERBURY, CT
As a Branch Manager, you will serve as the sales leader of the branch, accountable for acquiring, deepening and retaining customer relationships to drive consistent growth in primary…
Added 1 min ago
Manager, Corporate Development
Ford Motor Company
Hartford, CT
…highly analytical and commercially minded Corporate Development Manager to help evaluate, structure, and execute transactions globally across Ford's businesses. This role offers direct…
Added 1 min ago
Associate Marketing Manager (Remote) US
Cengage Group
Hartford, CT
Passion for digital education and positive customer outcomes
Added 1 min ago
SO
Experience and Design Leader
State of Connecticut, Department of Administrative Services
Hartford, CT
- $131,219 to $178,920 USD / year
…residents and agency staff. Work includes product management, service design, user research, user experience, content, and…
Added 1 min ago
SO
Information Technology Manager 3
State of Connecticut, Department of Administrative Services
Hartford, CT
- $131,219 to $178,920 USD / year
…agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum…
Added 1 min ago
Patient Services Coordinator - OPD Specialty Community Clinics
Hartford HealthCare
Hartford, CT
2 years of relevant experience required
Added 1 min ago
Associate Manager, Testing
CVS Health
Hartford, CT
The Associate Manager, Testing leads a team of testing analysts responsible for supporting high-quality testing within the QNXT claim processing system and related ancillary applications.…
Added 1 min ago
District Sales Manager, Pelvic Health - NY Metro
Medtronic
Hartford, CT
The Pelvic Health District Sales Manager will manage the district sales representative staff and achieve quarterly and annual sales plan within specified budget. The District Sales Manager…
Added 2 mins ago
District Sales Manager, Pelvic Health - Multiple Locations
Medtronic
Hartford, CT
This is a general posting for a District Sales Manager in Pelvic Health. Please apply here for consideration.
Added 2 mins ago
Assembler
MICRO PRECISION, LLC
South Windham, CT
…Micro Precision who pride themselves on offering excellent customer service, attention to detail, and supporting national defense in a manufacturing environment. We are currently looking…
Added 2 mins ago
Account Manager
1st Financial Bank USA
Farmington, CT
The Account Manager serves as the primary point of contact for assigned Motorlease clients. We find that Account Managers who possess an entrepreneurial spirit and treat their clients as…
Added 2 mins ago
UG
Personal Trainer UFC GYM
UFC Gym
Alhambra, CA
- $35 to $65 USD / hour
The Personal Trainer ensures a positive customer experience, delivering great member service and Private Training, and is responsible for attaining revenue goals for Private Training and…
Added 2 mins ago
UG
MMA Coach
UFC Gym
Alhambra, CA
- $35 to $65 USD / hour
GENERAL SUMMARY: The MMA Coach is responsible for ensuring a positive customer experience. Coaches are responsible for delivering great member service, Private Training and achieving…
Added 2 mins ago
Seasoned Commercial Chiller Technician
FIRSTCALL MECHANICAL GROUP LLC
Charlotte, NC
Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs
Added 2 mins ago
Operations Supervisor
Livestock Nutrition Center
Quanah, TX
Strong sense of Customer Service with both internal and external customers.

Veradigm LLC

Expert Digital Client Success Manager

Raleigh, NC, United States

Apply on veradigm.wd12.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Experience: 7–9 years of experience in Customer Success, Account Management, or a related customer-facing role, including ownership of high-value, strategic accounts.
Posted: Nov 13, 2026

Original job description

About Veradigm Veradigm is a healthcare technology company dedicated to simplifying the intersection of data, insights, and care. Our solutions connect physicians, patients, health plans, and life sciences companies - enabling better health outcomes and more efficient care delivery. We move fast, work collaboratively, and believe data and AI are central to how we improve healthcare.

About the CXOps Team The Customer Experience & Operations (CXOps) team drives the quality, consistency, and intelligence behind every customer interaction at Veradigm. We sit at the crossroads of data, technology, and customer relationships - using insights, automation, and scaled engagement programs to raise the bar for how customers experience our products and services. This role is central to how CXOps evolves its digital-first customer success model.

Role Overview The Expert Digital Client Success Manager is the senior individual contributor on the Digital Customer Success team and its day-to-day team lead. The role brings together three responsibilities: owning relationships with our most strategic, highest-revenue Practice Fusion customers; turning customer and usage data into insight and action across the full PF practice base; and coaching the team's Digital Customer Success Managers and setting the standard for their work. Reporting to the Manager, Digital Customer Success, you'll work as a player-coach. You'll carry your own book of high-touch accounts while helping the team run a scaled, data-driven engagement model across the long tail of practices. You'll partner with your manager to shape health scoring, playbooks, and engagement programs, and you'll make sure those programs are applied consistently and are improving customer outcomes. This role suits someone who is as comfortable leading an executive business review as building a Gainsight dashboard.

What You'll Do Strategic Account Ownership

Own a named portfolio of our most strategic, highest-revenue Practice Fusion customers as their primary point of contact and trusted advisor.
Build relationships with practice owners, administrators, and key decision-makers, and understand their clinical, operational, and financial goals.
Build and maintain success plans with defined, verified outcomes, and track progress against them.
Lead business reviews (QBRs/EBRs) that tie product adoption and usage to the outcomes each practice cares about.
Own renewal readiness and retention for your portfolio: spot risk early and drive recovery plans with Support, Product, Billing, and Sales.
Drive growth within your portfolio by identifying expansion, cross-sell, and upsell opportunities and partnering with Sales to advance them with clear account context and usage data.
Coordinate complex escalations, including contractual, billing, or A/R concerns, through to resolution.

Data, Analytics & Customer Insights

Serve as the team's analytics lead: build and maintain Gainsight reports, dashboards, and portfolio views that show the team and leadership where customer health, adoption, and risk stand.
Partner closely with the Manager, Digital Customer Success on health score design and tuning by bringing frontline insight, validating inputs against real customer outcomes, and recommending changes.
Apply health and usage data across the long tail of PF practices: segment the base, find patterns, and turn them into targeted outreach, playbook triggers, and digital campaigns.
Analyze retention, churn, adoption, and engagement trends; quantify what drives them and present findings and recommendations to CXOps leadership.
Measure the impact of digital programs and playbooks, and recommend what to scale, change, or stop.
Work with Data, Product, and Operations teams to improve data quality so that health score inputs and reporting are accurate and trusted.

Team Leadership & Enablement

Act as the day-to-day team lead for Digital Customer Success Managers, providing guidance, coaching, and a first point of escalation on complex accounts.
Run team rhythms with your manager, such as portfolio and risk reviews, renewal reviews, and account case discussions.
Review the quality and consistency of the team's customer engagement, documentation, and Gainsight hygiene, and give direct, constructive feedback.
Model what a data-informed, outcome-focused CSM looks like.

Playbooks & Digital Engagement

Help design, test, and refine playbooks, journeys, and CTAs for both high-touch and digitally managed segments.
Turn what works in strategic accounts into repeatable programs for the broader PF base.
Contribute to digital channel content (in-app messaging, email, webinars, and self-service resources) with Marketing and Product.

Voice of Customer & Cross-Functional Collaboration

Represent the PF customer to Product: synthesize feedback, usage patterns, and recurring themes into prioritized insights, and take part in roadmap discussions and beta programs.
Support Voice of Customer programs (NPS, CSAT, KLAS) by driving participation, reviewing feedback, and owning closed-loop follow-up for your portfolio.
Identify and develop reference customers and customer success stories.
Partner with Sales, Support, Billing, and Marketing to resolve account-level and program-level issues.

What We Look For Required

7–9 years of experience in Customer Success, Account Management, or a related customer-facing role, including ownership of high-value, strategic accounts.
Experience leading or mentoring other CSMs as a team lead, player-coach, or senior individual contributor.
Track record of improving retention and renewal outcomes, and of partnering with Sales on expansion.
Strong analytical skills: comfortable building reports and dashboards, working with usage and health data, and turning analysis into clear recommendations.
Hands-on Gainsight experience, including reports, dashboards, scorecards, CTAs, and success plans.
Solid understanding of health scoring, segmentation, lifecycle management, and scaled or digital engagement models.
Executive presence; able to lead business reviews and difficult conversations with practice owners and senior stakeholders.
Clear, concise written and verbal communication, including presenting data and recommendations to leadership.
Highly organized; able to balance a personal book of business with team leadership responsibilities.

Nice to Have

Experience in healthcare IT, particularly with ambulatory or independent physician practices.
Familiarity with Practice Fusion or other cloud-based EHR platforms.
Gainsight configuration experience (rules engine, Journey Orchestrator, scorecards).
SQL proficiency or experience with data visualization tools (e.g., Power BI, Tableau, Looker, Sigma).
Experience with in-app engagement platforms (e.g., Pendo, WalkMe).
Experience working toward expansion or net revenue retention goals.

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

Apply on veradigm.wd12.myworkdayjobs.com About employer

More about this job

Skills

Coaching
Sales
R
Customer insight
Leadership
Reporting
Team leadership
Documentation
CSM
CTAS
Analytical skills
Communication skills
EHR
SQL
Data visualization
Microsoft Power BI
Tableau
Looker
Compensation and benefits

Report this job

Work requirements

Jobs in the United States