Jobs in the United States

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Added 1 min ago
SM
Clinical/Medical Assistant
Stanford Medicine Children's Health
PALO ALTO, CA
- $35.17 to $39.87 USD / hour
…care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing…
Added 2 mins ago
IT Asset Manager - Navy Yard, Washington, D.C.
Serco USA
Alexandria, VA · Anacostia Annex, DC · Andrews AFB, MD · Arlington, VA · Bethesda, MD · Chantilly, VA · Crystal City, VA · DC · Fairfax, VA · Falls Church, VA · Frederick, MD · Gainesville, VA · Langley AFB, VA · Manassas, VA · McLean, VA · Patuxent River, MD · Pax River, MD · Quantico, VA · Reston, VA · Rockville, MD · Rosslyn, VA · Silver Spring, MD · Springfield, VA · Suitland, MD · Vienna, VA · Washington Navy Yard, DC · Washington, DC
…be on a dynamic team, supporting Team Submarine In-service Program Office. Bring your expertise and collaborative skills to make an impact on our military defense and safety of our…
Added 2 mins ago
BH Care Manager - LP (Buncombe County, NC)
Asheville, NC
LOCATION: Remote – must live in or near Buncombe County, North Carolina
Added 2 mins ago
Sr. Manager, Advanced Manufacturing Engineering
MicroAire Surgical Instruments LLC
Charlottesville, VA
Leads Advanced Manufacturing initiatives across supply chain, sustaining engineering, manufacturing engineering, and process development for existing and new mechanical and…
Added 2 mins ago
Moonbase and Surface Systems Principal Director
The Aerospace Corporation
Houston, TX · Johnson Space Center, TX
All roles require onsite presence a minimum of four days per week
Added 2 mins ago
Case Manager-RN
SJS HSHS St. John's Hospital
Springfield, IL
Schedule: Day shift, Full Time-40 hrs/wk, Mon-Fri 8:00am-4:30pm, weekend rotation
Added 2 mins ago
Human Spaceflight Artemis and Operations Principal Director
The Aerospace Corporation
Houston, TX
All roles require onsite presence a minimum of four days per week
Added 2 mins ago
Senior Manager, Process Engineer
Caliber Holdings LLC
Lewisville, TX
The Senior Manager, Process Engineering serves as a senior technical leader, driving cross-functional programs, coaching and mentoring other process engineers, and partnering with leaders…
Added 3 mins ago
Senior Lead Substation Project Engineer
WSP
Ft Worth, TX · Austin, TX
Support the Area Lead/Department Manager in achieving department goals, maintaining high‑quality standards, and strengthening client relationships.
Added 3 mins ago
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Project Manager
Actalent
Kalamazoo, MI
- $45 to $80 USD / hour
Job Title: Engineering Project Manager (Capital Projects)Job DescriptionThis role oversees the full life cycle of large-scale capital projects, from initial concept and design through…
Added 3 mins ago
Produce Clerk
Festival Foods
Oshkosh, WI
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Added 3 mins ago
Senior Coding Educator
Humana Insurance Company
WA · ID · MT · OR · UT
This role reports to the Risk Adjustment Manager and will work closely with market operations, finance, and clinical team to effectively influence a provider to adopt best practices in the…
Added 4 mins ago
UO
Advanced Practice Professional (Physician Assistant) Critical Care Medicine Service
University of Michigan
Ann Arbor, MI
- $140,112 to $215,305 USD / year
Current DEA registration required
Added 4 mins ago
UO
Advanced Practice Professional (Nurse Practitioner) Critical Care Medicine Service
University of Michigan
Ann Arbor, MI
- $140,112 to $215,305 USD / year
Current DEA registration required
Added 4 mins ago
UO
Advanced Practice Professional (Physician Assistant) Critical Care Medicine Service
University of Michigan
Ann Arbor, MI
- $140,112 to $215,305 USD / year
Current DEA registration required
Added 4 mins ago
UO
Advanced Practice Professional (Nurse Practitioner) Critical Care Medicine Service
University of Michigan
Ann Arbor, MI
- $140,112 to $215,305 USD / year
Current DEA registration required
Added 4 mins ago
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Director of Finance - Hotel/Hospitality
Q - Center
St. Charles, IL
- $130,000 to $180,000 USD / year
…beverage, and events. You partner closely with the General Manager and hotel leadership team to drive profitability, optimize revenue, and ensure strong financial performance across the…
Added 4 mins ago
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Engineer III
Q - Center
St. Charles, IL
- $33 USD / hour
…minimizing inconvenience to guests and associates. You will provide advanced technical expertise in troubleshooting, maintaining, and repairing mechanical, electrical, plumbing, HVAC,…
Added 5 mins ago
Litigation Portfolio Case Manager
Crowell & Moring
Washington, DC
The Litigation Portfolio Case Manager oversees the operational, financial, and administrative management of a complex international litigation portfolio involving thousands of clients,…
Added 5 mins ago
Manager of IT Infrastructure
Milo's Tea Company Inc
Remote, United States
Collaborates with the Manager of Information Security to enforce infrastructure security standards, drive vulnerability remediation, and support compliance efforts.
Added 5 mins ago
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CLINICAL NURSE I - MEDICAL/SURGICAL - 6S
IL
- $38.2 to $52.06 USD / hour
Patient care is staffed with a highly skilled and efficient nurse manager, charge nurse, registered nurses, health advocates, patient sitters, and a unit clerk. Staffing needs are based…
Added 8 mins ago
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Senior Manager, SEO/GEO
Landing
San Francisco, CA
- $122,000 USD / year
…operators find us through Autopilot, Landing's owner partnership program, where we turn their units into furnished, hospitality-grade homes and fill them with our nationwide demand.…
Added 8 mins ago
Case Manager, Assertive Community Treatment (ACT) - Wayne County
CNS Healthcare
Detroit, MI
…our communities. The Assertive Community Treatment (ACT) Case Manager serves as a member of a community-based mental health team that provides services for individuals experiencing serious…
Added 8 mins ago
Clinic Lead - Certified Prosthetist Orthotist - CPO
Hanger, Inc.
Tyler, TX
…and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is…
Added 10 mins ago
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Senior Manager, CRM & Revenue Enablement
Remote, United States
- $70,000 to $80,000 USD / year
Position Summary: The Senior Manager, Customer Relationship Management (CRM) & Revenue Enablement leads Salesforce reporting and adoption work for Development and Business Development…

Veradigm LLC

Expert Client Success Manager

Raleigh, NC, United States

Apply on veradigm.wd12.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Experience: 7–9 years of experience in Customer Success, Account Management, or a related customer-facing role, including ownership of high-value, strategic accounts.
Posting language: English
Posted: Nov 13, 2026

Original job description

About Veradigm Veradigm is a healthcare technology company dedicated to simplifying the intersection of data, insights, and care. Our solutions connect physicians, patients, health plans, and life sciences companies - enabling better health outcomes and more efficient care delivery. We move fast, work collaboratively, and believe data and AI are central to how we improve healthcare.

About the CXOps Team The Customer Experience & Operations (CXOps) team drives the quality, consistency, and intelligence behind every customer interaction at Veradigm. We sit at the crossroads of data, technology, and customer relationships - using insights, automation, and scaled engagement programs to raise the bar for how customers experience our products and services. This role is central to how CXOps evolves its digital-first customer success model.

Role Overview The Expert Digital Client Success Manager is the senior individual contributor on the Digital Customer Success team and its day-to-day team lead. The role brings together three responsibilities: owning relationships with our most strategic, highest-revenue Practice Fusion customers; turning customer and usage data into insight and action across the full PF practice base; and coaching the team's Digital Customer Success Managers and setting the standard for their work. Reporting to the Manager, Digital Customer Success, you'll work as a player-coach. You'll carry your own book of high-touch accounts while helping the team run a scaled, data-driven engagement model across the long tail of practices. You'll partner with your manager to shape health scoring, playbooks, and engagement programs, and you'll make sure those programs are applied consistently and are improving customer outcomes. This role suits someone who is as comfortable leading an executive business review as building a Gainsight dashboard.

What You'll Do Strategic Account Ownership

Own a named portfolio of our most strategic, highest-revenue Practice Fusion customers as their primary point of contact and trusted advisor.
Build relationships with practice owners, administrators, and key decision-makers, and understand their clinical, operational, and financial goals.
Build and maintain success plans with defined, verified outcomes, and track progress against them.
Lead business reviews (QBRs/EBRs) that tie product adoption and usage to the outcomes each practice cares about.
Own renewal readiness and retention for your portfolio: spot risk early and drive recovery plans with Support, Product, Billing, and Sales.
Drive growth within your portfolio by identifying expansion, cross-sell, and upsell opportunities and partnering with Sales to advance them with clear account context and usage data.
Coordinate complex escalations, including contractual, billing, or A/R concerns, through to resolution.

Data, Analytics & Customer Insights

Serve as the team's analytics lead: build and maintain Gainsight reports, dashboards, and portfolio views that show the team and leadership where customer health, adoption, and risk stand.
Partner closely with the Manager, Digital Customer Success on health score design and tuning by bringing frontline insight, validating inputs against real customer outcomes, and recommending changes.
Apply health and usage data across the long tail of PF practices: segment the base, find patterns, and turn them into targeted outreach, playbook triggers, and digital campaigns.
Analyze retention, churn, adoption, and engagement trends; quantify what drives them and present findings and recommendations to CXOps leadership.
Measure the impact of digital programs and playbooks, and recommend what to scale, change, or stop.
Work with Data, Product, and Operations teams to improve data quality so that health score inputs and reporting are accurate and trusted.

Team Leadership & Enablement

Act as the day-to-day team lead for Digital Customer Success Managers, providing guidance, coaching, and a first point of escalation on complex accounts.
Run team rhythms with your manager, such as portfolio and risk reviews, renewal reviews, and account case discussions.
Review the quality and consistency of the team's customer engagement, documentation, and Gainsight hygiene, and give direct, constructive feedback.
Model what a data-informed, outcome-focused CSM looks like.

Playbooks & Digital Engagement

Help design, test, and refine playbooks, journeys, and CTAs for both high-touch and digitally managed segments.
Turn what works in strategic accounts into repeatable programs for the broader PF base.
Contribute to digital channel content (in-app messaging, email, webinars, and self-service resources) with Marketing and Product.

Voice of Customer & Cross-Functional Collaboration

Represent the PF customer to Product: synthesize feedback, usage patterns, and recurring themes into prioritized insights, and take part in roadmap discussions and beta programs.
Support Voice of Customer programs (NPS, CSAT, KLAS) by driving participation, reviewing feedback, and owning closed-loop follow-up for your portfolio.
Identify and develop reference customers and customer success stories.
Partner with Sales, Support, Billing, and Marketing to resolve account-level and program-level issues.

What We Look For Required

7–9 years of experience in Customer Success, Account Management, or a related customer-facing role, including ownership of high-value, strategic accounts.
Experience leading or mentoring other CSMs as a team lead, player-coach, or senior individual contributor.
Track record of improving retention and renewal outcomes, and of partnering with Sales on expansion.
Strong analytical skills: comfortable building reports and dashboards, working with usage and health data, and turning analysis into clear recommendations.
Hands-on Gainsight experience, including reports, dashboards, scorecards, CTAs, and success plans.
Solid understanding of health scoring, segmentation, lifecycle management, and scaled or digital engagement models.
Executive presence; able to lead business reviews and difficult conversations with practice owners and senior stakeholders.
Clear, concise written and verbal communication, including presenting data and recommendations to leadership.
Highly organized; able to balance a personal book of business with team leadership responsibilities.

Nice to Have

Experience in healthcare IT, particularly with ambulatory or independent physician practices.
Familiarity with Practice Fusion or other cloud-based EHR platforms.
Gainsight configuration experience (rules engine, Journey Orchestrator, scorecards).
SQL proficiency or experience with data visualization tools (e.g., Power BI, Tableau, Looker, Sigma).
Experience with in-app engagement platforms (e.g., Pendo, WalkMe).
Experience working toward expansion or net revenue retention goals.

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

Apply on veradigm.wd12.myworkdayjobs.com About employer

More about this job

Skills

Coaching
Sales
R
Customer insight
Leadership
Reporting
Team leadership
Documentation
CSM
CTAS
Analytical skills
Communication skills
EHR
SQL
Data visualization
Microsoft Power BI
Tableau
Looker
Compensation and benefits

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Work requirements

Jobs in the United States