Front Desk Associate

We are seeking an energetic, customer-focused Front Desk Administrative Associate who takes pride in providing exceptional service and creating a welcoming environment for residents, guests, and vendors. This role is ideal for someone who enjoys helping others, solving problems, and making a positive difference in the community every day.

Position Summary

As the first point of contact for our luxury condominium community, you will play a key role in delivering outstanding customer service while supporting the day-to-day operations of the property. The successful candidate will be friendly, professional, detail-oriented, and committed to providing an exceptional resident experience.

Key Responsibilities

? Greet residents, guests, vendors, and visitors in a professional and welcoming manner

? Assist residents with package retrieval and delivery notifications

? Manage resident fob access, credentials, and related requests

? Answer and direct phone calls professionally and efficiently

? Schedule appointments, meetings, and resident service requests

? Provide general administrative support to the management team

? Respond to resident questions and concerns while delivering exceptional customer service

? Maintain accurate records, logs, and community databases

? Assist with office organization, filing, correspondence, and special projects

? Support community events and resident engagement activities when needed

Qualifications

• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Professional, friendly, and positive attitude
• Ability to multitask in a fast-paced environment
• Strong organizational and problem-solving skills
• Proficiency with Microsoft Office programs and general computer systems
• Administrative experience preferred
• Reception, hospitality, concierge, or customer service experience is a plus

Highly Desired Skills

? Information Technology (IT) experience or troubleshooting skills

? Strong computer proficiency and ability to learn new software quickly

? Experience with access control systems, resident databases, or property management software

? Technical aptitude and willingness to assist with basic technology-related needs

Weekend availability is required.

What Success Looks Like

The ideal candidate genuinely enjoys interacting with people, anticipates resident needs, communicates effectively, and strives to create a positive experience with every interaction. If you have a passion for customer service and want to make a meaningful impact every day, we encourage you to apply.

WHAT WE OFFER:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!