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Added 13 mins ago
TT
Software Engineer, Marketplace
True Talent Solutions Partners
San Francisco, CA
- $250,000 to $300,000 USD / year
- Explore machine learning driven recommendations to anticipate project staffing needs and automate matching.
Added 38 mins ago
Senior Electrical Engineer
Calibrant Energy
Remote, United States
As a Senior Electrical Engineer, you will play a key role in shaping the engineering quality and technical execution of distributed energy projects. You will work across internal and…
Added 39 mins ago
MS
DevOps Engineer
M9 Solutions LLC
Colorado Springs, CO
- $200,000 to $215,000 USD / year
M9 Solutions is seeking a DevOps Engineer to work on-site in support of a government contract for a client located in Chantilly, VA or Colorado Springs, CO. An active TS/SCI clearance is…
Added 1 hour ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Lubbock, TX
The Project Engineer Internship provides hands-on experience in electrical construction and project management while giving you the opportunity to apply to real-world construction projects.
Added 1 hour ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Salt Lake City, UT
The Project Engineer Internship provides hands-on experience in electrical construction and project management while giving you the opportunity to apply to real-world construction projects.
Added 1 hour ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Logan, UT
The Project Engineer Internship provides hands-on experience in electrical construction and project management while giving you the opportunity to apply to real-world construction projects.
Added 1 hour ago
Summer 2027 Project Engineer Intern
Cache Valley Electric
Amarillo, TX
The Project Engineer Internship provides hands-on experience in electrical construction and project management while giving you the opportunity to apply to real-world construction projects.
Added 1 hour ago
BIM Engineer
Cache Valley Electric
Salt Lake City, UT
Be familiar with project site conditions – visit project sites as needed to ensure accuracy and timely submissions.
Added 1 hour ago
Senior Project Engineer/Manager Mission Critical Water and Wastewater
Langan Engineering and Environmental Services, LLC
WHITE PLAINS, NY
…impactful contributions. Job Summary Langan is seeking a Senior Project Engineer/Manager - Mission Critical Water and Wastewater to support its growing national water practice. This…
Added 1 hour ago
Senior Project Manager Environmental
Langan Engineering and Environmental Services, LLC
SYRACUSE, NY
…contributions. Job Summary Langan is seeking an Senior Environmental Project Manager to join its collaborative team in Syracuse, NY. This individual will serve a key function in identifying…
Added 1 hour ago
Forward Deployed Software Engineer, Internship US Government
Palantir Technologies
NEW YORK, NY
…Strategists. We also work externally with our customers, often on site, to understand and tackle their problems. * Growth: We believe experiential learning is one of the best teachers and…
Added 1 hour ago
Graduate Mechnical Engineer
Pennoni Associates Inc.
NEW YORK, NY
Added 1 hour ago
Municipal Services Engineer
Harrison Consulting Solutions
Naperville, IL
as a capital improvement project manager and perform tasks as requested by
Added 1 hour ago
Municipal Services Engineer
Harrison Consulting Solutions
Chicago, IL
as a capital improvement project manager and perform tasks as requested by
Added 1 hour ago
G
Senior Electrical Engineer / HVAC
GPAC
Fort Worth, TX
- $130,000 to $200,000 USD / year
Salary: $130,000–$180,000 per year. Experience: 8+ years. License: Professional Engineer (P.E.)
Added 1 hour ago
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence
Oracle
Reston, VA · Washington, DC
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence
Added 2 hours ago
Purchasing- Engineering Support Specialist II
Kansas City National Security Campus
Overland Park, KS
Added 2 hours ago
TC
Traveling MEP Superintendent - MSG - Sports
Turner Construction
Denver, CO
- $140,000 to $195,000 USD / year
Reviewing project changes in conjunction with the Project Engineer.
Added 2 hours ago
TC
Traveling Scheduling Engineer - MSG - Pharmaceutical
Turner Construction
Denver, CO
- $120,000 to $217,000 USD / year
Collaborate with project team (e.g., Engineer and Superintendent) to confirm Contract Item List (CIL), develop Required On Job (ROJ) dates for schedule, and review Procurement Schedule to…
Added 2 hours ago
Construction Engineer
Harrison Consulting Solutions
Peoria, IL
Midwest multi-disciplined engineering firm is looking to add a Construction Engineer to their Peoria team!
Added 2 hours ago
Business Information/Systems Specialist - Transportation/Infrastructure
Scott County
Shakopee, MN
…Plan, updated annually. Works with Program Managers and Highway Engineer to analyze data to address operating budget gaps to address the five-year needs identified in the…
Added 2 hours ago
Sr. Solutions Engineer
Fortra LLC. ( HelpSystems LLC )
Eden Prairie, MN
We are seeking an experienced and highly skilled Senior Solutions Engineer to join our Sales
Added 2 hours ago
IT Cloud Engineer, Engineering Platform Automation
Mayo Clinic
Rochester, MN
The IT Cloud Engineer – Engineering Platform Automation is responsible for designing, developing, operating, and continuously evolving Mayo Clinic's Engineering Front Door - a cloud-native…
Added 2 hours ago
SI
Systems Application Engineer II
SICK, Inc.
Minneapolis, MN
- $83,640 to $126,500 USD / year
As a Systems Application Engineer II, you will play a pivotal role in shaping intelligent automation solutions across North America. You'll partner with sales, industry teams, integrators,…
Added 2 hours ago
C
Structural Engineer
CMCOM
New York, NY
- $95 to $120 USD / hour
…management, program advisory, inspection, engineering support, and project controls services across major public-sector capital programs throughout New York and New…

Velocity1

Escalation Engineer

Nashville, TN, United States

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Job details

Experience: 5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Posting language: English
Posted: Nov 2, 2026

Original job description

Summary/Objectives

The Escalation Engineer (Tier 3) owns complex technical issues end-to-end, restores services quickly, and reduces repeat incidents through root cause analysis, documentation, and standardization. This role is highly customer-facing and requires the ability to communicate clearly with non-technical stakeholders while troubleshooting across networking, server/virtualization, and Microsoft 365 identity. Most work is remote support from our office, with hands-on staging/build/testing as needed.

This role requires a strong customer-facing mindset with an emphasis on active listening, clear communication, and calm, professional engagement with SMB owners, including the ability to explain technical issues in business terms and provide proactive status updates. The engineer is expected to lead small-to-mid sized projects end to end, partnering effectively with project and account teams while clearly documenting scope, risks, and customer decisions. Consistent documentation and process discipline are critical, with thorough ticket notes, repeatable troubleshooting steps, and ongoing contributions to standard operating procedures and knowledge base content.

Essential Functions

Networking and firewall (Sophos-centric)

Explain and troubleshoot VLANs, subnetting, private addressing, DHCP, and DNS in production.
Implement and troubleshoot NAT (outbound and port forwarding) and firewall rule sets.
Troubleshoot VPNs (site-to-site and remote access) and validate traffic flow end-to-end.
Resolve common SMB network issues (loops, bad uplinks, mis-tagged VLANs, DHCP scope issues, DNS misconfiguration).
Strong preference: hands-on Sophos firewall experience in production (or equivalent with clear transferability).

Switching and wireless (Ruckus and Aruba)

Production experience with at least one of the following: Ruckus (APs/switching) or Aruba (switching/wireless).
Turn up switches/APs; configure VLANs and SSIDs; troubleshoot connectivity, roaming, and basic RF/coverage issues.
Operate effectively in mixed-vendor environments (not Cisco-only).

Hands-on staging and deployment (in-office)

Rack/stack, power, labeling, patching, and uplink validation.
Console access when needed (serial/USB) and initial device turn-up.
Baseline configuration: management IP/gateway, credentials, SSH, backups of configuration where applicable.
Cutover validation and rollback thinking before shipment/hand-off (or remote cutover coordination).

Virtualization and server (Scale, VMware, Hyper-V)

Troubleshoot VMware and/or Hyper-V (hosts, VM performance/availability issues, networking/storage basics).
Scale Computing familiarity is a plus (or similar HCI experience with demonstrated ability to ramp quickly).
Windows Server administration: roles/features, patching, backups/restore concepts, and common troubleshooting patterns.

Microsoft 365 and identity (Commercial, GCC, GCC High)

Comfortable working beyond user accounts in Microsoft 365 admin experiences.
MFA and Conditional Access fundamentals (where to configure, common policies, and how to avoid lockouts).
Hybrid identity concepts; AD Connect basics strongly preferred (what it does and common sync troubleshooting).
Escalation-level troubleshooting across core services (Exchange Online/Teams/SharePoint fundamentals).

Work Environment

This job operates primarily in a professional office environment. The role provides remote support into customer environments from our office and performs hands-on staging/build/testing of equipment in an office/lab setting. Onsite customer visits may be required based on contract scope.

Physical Demands

This position may require standing, bending, and lifting equipment during staging/build activities. Ability to lift and carry up to 40 lbs, and to rack/mount equipment with assistance as needed.

Position Type/Expected Hours of Work

Full-time. Typical schedule is Monday through Friday during business hours. Occasional evening/weekend work may be required for critical incidents, maintenance windows, or cutovers. Light on-call rotation (typically once every few months); occasional after-hours work during critical incidents or cutovers.

Travel

Onsite customer visits may be required for specific contracts, cutovers, or escalations (not routine by default).

Required Education and Experience

U.S. citizenship required to support certain regulated customers and environments.
5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Strong networking fundamentals: VLANs, subnetting, DHCP/DNS, routing basics, and troubleshooting methodology.
Hands-on firewall experience in production: NAT, rule sets, VPN troubleshooting, and change validation (Sophos preferred).
Production experience with Windows Server and Active Directory fundamentals (AD DS, DNS; basic GPO knowledge).
Microsoft 365 administration beyond user accounts (identity and security fundamentals; Conditional Access knowledge strongly preferred).
Strong customer-facing communication and active listening; able to work directly with SMB owners.

Preferred Education and Experience

MSP experience supporting multiple customers with differing standards and tooling.
Switching/wireless experience (Ruckus and/or Aruba preferred).
VMware and/or Hyper-V experience; Scale Computing experience is a plus.
PowerShell scripting/automation (runbooks, repeatable fixes).
Compliance/security exposure (CMMC/NIST/CIS) and secure configuration practices.
Preferred platforms (plus): Sophos, Ruckus, Aruba, Scale Computing, Hyper-V, VMware (plus; not required).

Work Authorization/Security Clearance (if applicable)

U.S. citizenship required to support certain regulated customers and environments.

AAP/EEO Statement

Velocity1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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