Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Project Manager - Grayling Area
The Pivot Group Network
Grayling · Grayling, MI
Project Engineer, Program Manager, Operations Project Manager, Engineering Project Manager, Continuous Improvement Project Manager, New Product Introduction Manager, Capital Projects…
Added 5 mins ago
Geotechnical Project Engineer
Terracon
Baton Rouge, LA
Terracon is seeking an experienced Project Engineer o join our Team in the Gulf Coast Region! This person will sit in our Baton Rouge, LA office.
Added 6 mins ago
Project Engineer - Combustion Engines
WASEYABEK DEVELOPMENT COMPANY LLC
Nunica, MI
The Project Engineer will lead technical execution across the full project lifecycle - from concept and design through prototyping, testing, and delivery - while coordinating closely with…
Added 7 mins ago
A
Structural Engineer
Actalent
Kaukauna, WI
- $70,000 to $90,000 USD / year
Job Title: Structural EngineerJob DescriptionThis Structural Engineer role focuses on designing industrial facilities, including equipment supports and foundations, using concrete, steel,…
Added 9 mins ago
Senior Project Engineer
Westinghouse Electric Company, LLC
Jenkinsville, SC
As a Senior Project Engineer you will support the planning, coordination, integration, and execution of engineering activities in support of the VC Summer project. You will help ensure…
Added 9 mins ago
Project Manager - Jackson Area
The Pivot Group Network
Jackson · Jackson, MI
Continuous Improvement Project Manager, New Product Introduction Manager, Capital Projects Manager, Production Project Lead, Plant Project Coordinator, Manufacturing Project Manager,…
Added 10 mins ago
McWane Ductile Ohio - 3rd Shift Superintendent
McWane, Inc.
Coshocton, OH
Track downtime, recurring failures, repairs and unresolved risks; report equipment status and performance to the Plant Engineer.
Added 12 mins ago
Project Manager
Wember Inc.
Sheridan, WY
The project manager serves as the primary client liaison and is responsible for the overall management of all aspects of projects from
Added 13 mins ago
3K
Associate Engineer – Biotech Lab Testing & Data Analytics - (JP16064)
3 Key Consulting
Thousand Oaks, CA
- $30 to $33 USD / hour
Job Title: Associate Engineer – Biotech Lab Testing & Data Analytics - (JP16064)
Added 14 mins ago
Engineering Technician
Federal Aviation Administration
Jacksonville, FL
Summary Serves as a Field Project Coordinator at a Field Maintenance Program (FMP) Center. Responsibilities Creates and maintains construction/installation schedules and budget to ensure…
Added 15 mins ago
Electrical CSU Engineer
Bechtel Corporation
New Albany, OH
The Electrical Commissioning and Startup (CSU) Engineer will assist in the technical direction and oversight during the start-up, testing, and troubleshooting of high voltage, medium…
Added 16 mins ago
PP
Senior Data Engineer
Pivot Point Solutions
Oakland, CA
- $37.87 to $65.05 USD / hour
…personnel who keep infrastructure projects safe, compliant, and on…
Added 17 mins ago
Engineering Applications Software Engineer l
California Institute Of Technology Jet Propulsion Laboratory
United States
The DSN Telemetry and Tracking Data Services group seeks an Engineering Applications Software Engineer I to support development of telemetry applications for the Deep Space Network (DSN)…
Added 17 mins ago
A
Entry Level Transit Engineer
AECOM
Dallas, TX
- $61,000 to $82,000 USD / year
AECOM is seeking an Entry Level Transit Engineer to be based in our Dallas, Texas office.
Added 18 mins ago
Process Engineer
Impact ES–Grants Pass
Grants Pass, OR
The Process Engineer supports the planning, coordination, and execution of engineering programs and manufacturing process improvements. This role focuses on integrating new products into…
Added 19 mins ago
Senior Program Manager, Application Security
Harness
Remote, United States
Keep project and delivery records clean and current across your portfolio.
Added 19 mins ago
A
P6 Scheduler
AtkinsRéalis
United States
- $125,000 to $165,000 USD / year
Monitor schedule performance and variance; provide regular status updates to project manager.
Added 20 mins ago
Project Leader, Thermal Equipment Design
Corning
Painted Post, NY
Corning Incorporated is hiring a Project Engineer - Thermal Equipment Design in Corning, NY. This is a full-time onsite role that typically works Monday-Friday, 40 hours per week, with…
Added 21 mins ago
Engineer IV
Citizens Energy Group
Indianapolis, IN
…and complete major maintenance on existing facilities. Lead engineer and project management role. Provides leadership and oversight for planning and design for complex engineering projects…
Added 21 mins ago
Associate in Research, 12 Month – Applied Research & Commercialization Hub (National High Magnetic Field Laboratory)
Florida State University
Tallahassee, FL
…specification and a deadline. Behind that sits a seed-funded project portfolio and a pipeline of new…
Added 21 mins ago
Project Manager - Water/Wastewater Services
CDM Smith
Concord, CA
· Project Leadership: Provide visible, accountable leadership from project initiation through closeout. Establish clear priorities, decision paths, roles, and performance expectations;…
Added 21 mins ago
Project Manager - Water/Wastewater Services
CDM Smith
Sacramento, CA
· Project Leadership: Provide visible, accountable leadership from project initiation through closeout. Establish clear priorities, decision paths, roles, and performance expectations;…
Added 22 mins ago
Specialist, Stress, Tools & Design Engineer
L3Harris Technologies
Canoga Park, CA
Job Title: Specialist, Stress, Tools & Design Engineer
Added 25 mins ago
Mechanical Engineer
HDL Research Lab Inc
Brenham, TX
The Mechanical Engineer will oversee the design, development, and support of complex electronic power systems for the defense industry. Candidates must be interested in analog electronics,…
Added 25 mins ago
STA Technical Specialist - Electronics
Ford
Remote, United States
Bachelor of Science/Engineering or academic equivalent Engineer. Equivalent relevant experience will be considered.

Velocity1

Escalation Engineer

Nashville, TN, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Posting language: English
Posted: Nov 2, 2026

Original job description

Summary/Objectives

The Escalation Engineer (Tier 3) owns complex technical issues end-to-end, restores services quickly, and reduces repeat incidents through root cause analysis, documentation, and standardization. This role is highly customer-facing and requires the ability to communicate clearly with non-technical stakeholders while troubleshooting across networking, server/virtualization, and Microsoft 365 identity. Most work is remote support from our office, with hands-on staging/build/testing as needed.

This role requires a strong customer-facing mindset with an emphasis on active listening, clear communication, and calm, professional engagement with SMB owners, including the ability to explain technical issues in business terms and provide proactive status updates. The engineer is expected to lead small-to-mid sized projects end to end, partnering effectively with project and account teams while clearly documenting scope, risks, and customer decisions. Consistent documentation and process discipline are critical, with thorough ticket notes, repeatable troubleshooting steps, and ongoing contributions to standard operating procedures and knowledge base content.

Essential Functions

Networking and firewall (Sophos-centric)

Explain and troubleshoot VLANs, subnetting, private addressing, DHCP, and DNS in production.
Implement and troubleshoot NAT (outbound and port forwarding) and firewall rule sets.
Troubleshoot VPNs (site-to-site and remote access) and validate traffic flow end-to-end.
Resolve common SMB network issues (loops, bad uplinks, mis-tagged VLANs, DHCP scope issues, DNS misconfiguration).
Strong preference: hands-on Sophos firewall experience in production (or equivalent with clear transferability).

Switching and wireless (Ruckus and Aruba)

Production experience with at least one of the following: Ruckus (APs/switching) or Aruba (switching/wireless).
Turn up switches/APs; configure VLANs and SSIDs; troubleshoot connectivity, roaming, and basic RF/coverage issues.
Operate effectively in mixed-vendor environments (not Cisco-only).

Hands-on staging and deployment (in-office)

Rack/stack, power, labeling, patching, and uplink validation.
Console access when needed (serial/USB) and initial device turn-up.
Baseline configuration: management IP/gateway, credentials, SSH, backups of configuration where applicable.
Cutover validation and rollback thinking before shipment/hand-off (or remote cutover coordination).

Virtualization and server (Scale, VMware, Hyper-V)

Troubleshoot VMware and/or Hyper-V (hosts, VM performance/availability issues, networking/storage basics).
Scale Computing familiarity is a plus (or similar HCI experience with demonstrated ability to ramp quickly).
Windows Server administration: roles/features, patching, backups/restore concepts, and common troubleshooting patterns.

Microsoft 365 and identity (Commercial, GCC, GCC High)

Comfortable working beyond user accounts in Microsoft 365 admin experiences.
MFA and Conditional Access fundamentals (where to configure, common policies, and how to avoid lockouts).
Hybrid identity concepts; AD Connect basics strongly preferred (what it does and common sync troubleshooting).
Escalation-level troubleshooting across core services (Exchange Online/Teams/SharePoint fundamentals).

Work Environment

This job operates primarily in a professional office environment. The role provides remote support into customer environments from our office and performs hands-on staging/build/testing of equipment in an office/lab setting. Onsite customer visits may be required based on contract scope.

Physical Demands

This position may require standing, bending, and lifting equipment during staging/build activities. Ability to lift and carry up to 40 lbs, and to rack/mount equipment with assistance as needed.

Position Type/Expected Hours of Work

Full-time. Typical schedule is Monday through Friday during business hours. Occasional evening/weekend work may be required for critical incidents, maintenance windows, or cutovers. Light on-call rotation (typically once every few months); occasional after-hours work during critical incidents or cutovers.

Travel

Onsite customer visits may be required for specific contracts, cutovers, or escalations (not routine by default).

Required Education and Experience

U.S. citizenship required to support certain regulated customers and environments.
5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Strong networking fundamentals: VLANs, subnetting, DHCP/DNS, routing basics, and troubleshooting methodology.
Hands-on firewall experience in production: NAT, rule sets, VPN troubleshooting, and change validation (Sophos preferred).
Production experience with Windows Server and Active Directory fundamentals (AD DS, DNS; basic GPO knowledge).
Microsoft 365 administration beyond user accounts (identity and security fundamentals; Conditional Access knowledge strongly preferred).
Strong customer-facing communication and active listening; able to work directly with SMB owners.

Preferred Education and Experience

MSP experience supporting multiple customers with differing standards and tooling.
Switching/wireless experience (Ruckus and/or Aruba preferred).
VMware and/or Hyper-V experience; Scale Computing experience is a plus.
PowerShell scripting/automation (runbooks, repeatable fixes).
Compliance/security exposure (CMMC/NIST/CIS) and secure configuration practices.
Preferred platforms (plus): Sophos, Ruckus, Aruba, Scale Computing, Hyper-V, VMware (plus; not required).

Work Authorization/Security Clearance (if applicable)

U.S. citizenship required to support certain regulated customers and environments.

AAP/EEO Statement

Velocity1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply About employer

Report this job