Jobs in the United States

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FC
Assembly Associate (2nd shift)
FCC Curtiss Wright Flow Control Corp
United States
- $18 to $20 USD / hour
Ability to interpret drawings, work instructions, parts lists, and operating procedures.
Added 1 min ago
BV
OCI Security Consultant
Bright Vision Technologies
Katy, TX
- $100,000 to $150,000 USD / year
We are seeking an experienced Oracle Cloud Security Engineer responsible for designing, implementing, and operating security controls across Oracle Cloud Infrastructure (OCI), Oracle Cloud…
Added 1 min ago
BV
AWS Cloud Engineer
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a AWS Cloud Engineer to build, secure, automate, and operate cloud or enterprise infrastructure and platforms. The work focuses on availability,…
Added 1 min ago
BV
Azure Cloud Engineer
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Azure Cloud Engineer to build, secure, automate, and operate cloud or enterprise infrastructure and platforms. The work focuses on availability,…
Added 1 min ago
IC
Security Systems Engineer, Senior
Innosoft Corporation
Pikesville, MD
- $130,000 to $135,000 USD / year
…communications and continuous monitoring. The Security Systems Engineer, Senior will be engaged in offensive and defensive information security work to maintain the integrity, security, and…
Added 1 min ago
BV
Senior AWS Engineer
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Senior AWS Engineer to build, secure, automate, and operate cloud or enterprise infrastructure and platforms. The work focuses on availability,…
Added 1 min ago
BV
Senior Azure Engineer
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Senior Azure Engineer to build, secure, automate, and operate cloud or enterprise infrastructure and platforms. The work focuses on availability,…
Added 2 mins ago
Design Engineer
Pexco
Athol, MA
Added 5 mins ago
Director of Facilities Operations, Planning & Projects
Trustees of University of Pennsylvania
United States
…conditions are maintained. Develops and documents standard operating procedures and best practices for routine…
Added 6 mins ago
Test & Evaluation Engineer
Boeing Intelligence & Analytics, Inc. (BIA)
AL- Huntsville
As a Test & Evaluation Engineer at Boeing Intelligence & Analytics (BI&A), this position will be supporting the GMD Engineering Development and Early Integration Labs for the Missile…
Added 7 mins ago
AI
Building Engineer
ABM Industries
Seattle, WA
- $50.57 USD / hour
…employee, you become part of a trusted team responsible for operating and maintaining some of the world's most valuable commercial real estate assets. With one of the largest engineering…
Added 7 mins ago
Sr Propulsion Electrical Engineer, Amazon Leo
Amazon Kuiper Commercial Services LLC
Redmond, WA
…government agencies, Amazon Leo serves people and organizations operating in locations without reliable…
Added 7 mins ago
Controls Integration Engineer, One MHS | Systems Integration and Flow
Amazon.com Services LLC
Nashville, TN · Arlington, VA · Seattle, WA · Cincinnati, OH
The Controls Integration Engineer defines how automated material handling systems operate and owns the site-specific setup of the controls application software that runs them, assembling…
Added 11 mins ago
Senior Specialist, Senior Microelectronics Failure Analysis Engineer
L3Harris Technologies
Palm Bay, FL
Job Title: Senior Specialist, Senior Microelectronics Failure Analysis Engineer
Added 12 mins ago
CF
Senior Manufacturing Engineer - Assembly - Second Shift
Commonwealth Fusion Systems
Devens, MA
- $134,000 to $205,000 USD / year
Join the power movement as a Senior Manufacturing Engineer - Assembly
Added 12 mins ago
MF
Solutions Engineer
Method Financial
San Francsico, CA · New York, NY
- $170,000 to $200,000 USD / year
We’re hiring a Solutions Engineer to improve Method’s technical sale and expansion motion. You will operate across pre-sales, joining customer conversations early to run technical…
Added 12 mins ago
Freight Conductor - Cayce, SC
CSX
Cayce, SC
Review instructions from yardmasters, dispatchers, and other transportation employees, and discuss with locomotive engineer
Added 12 mins ago
Freight Conductor - Lima, OH
CSX
Lima, OH
Review instructions from yardmasters, dispatchers, and other transportation employees, and discuss with locomotive engineer
Added 12 mins ago
Freight Conductor - Chattanooga, TN
CSX
Chattanooga, TN
Review instructions from yardmasters, dispatchers, and other transportation employees, and discuss with locomotive engineer
Added 13 mins ago
N
Auxiliary Plant Operator
NAES
Milford, MA
- $40 to $47 USD / hour
Must meet Massachusetts eligibility requirements to sit for the Second Class Engineer’s License examination within six months of hire. Qualifying pathways include relevant Third Class…
Added 14 mins ago
CA
GPR Technician
CME Associates, Inc.
East Syracuse, NY
- $25 USD / hour
…independently and collaboratively under the supervision of a Licensed…
Added 14 mins ago
Regional Chief Engineer
Kidder Matthews
Bellevue, WA · Seattle, WA · Tukwila, WA
…Engineering Department, including understanding the budget, operating within the guidelines of the budget, and ensuring operations are managed to maximize profitability without sacrificing…
Added 15 mins ago
Sr. QA Software Engineer (ISO 13485)
Prismatik
Irvine, CA
Conducts testing and assesses the effectiveness and accuracy of software against existing operating standards or performance guidelines.
Added 18 mins ago
Senior Supplier Manufacturing Engineer, Core Tech Mechanical
Anduril Industries
Costa Mesa, CA
…Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters…
Added 18 mins ago
Senior Supplier Industrialization Engineer, Core Tech Mechanical
Anduril Industries
Costa Mesa, CA
…Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters…

Velocity1

Escalation Engineer

Nashville, TN, United States

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Job details

Experience: 5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Posting language: English
Posted: Nov 2, 2026

Original job description

Summary/Objectives

The Escalation Engineer (Tier 3) owns complex technical issues end-to-end, restores services quickly, and reduces repeat incidents through root cause analysis, documentation, and standardization. This role is highly customer-facing and requires the ability to communicate clearly with non-technical stakeholders while troubleshooting across networking, server/virtualization, and Microsoft 365 identity. Most work is remote support from our office, with hands-on staging/build/testing as needed.

This role requires a strong customer-facing mindset with an emphasis on active listening, clear communication, and calm, professional engagement with SMB owners, including the ability to explain technical issues in business terms and provide proactive status updates. The engineer is expected to lead small-to-mid sized projects end to end, partnering effectively with project and account teams while clearly documenting scope, risks, and customer decisions. Consistent documentation and process discipline are critical, with thorough ticket notes, repeatable troubleshooting steps, and ongoing contributions to standard operating procedures and knowledge base content.

Essential Functions

Networking and firewall (Sophos-centric)

Explain and troubleshoot VLANs, subnetting, private addressing, DHCP, and DNS in production.
Implement and troubleshoot NAT (outbound and port forwarding) and firewall rule sets.
Troubleshoot VPNs (site-to-site and remote access) and validate traffic flow end-to-end.
Resolve common SMB network issues (loops, bad uplinks, mis-tagged VLANs, DHCP scope issues, DNS misconfiguration).
Strong preference: hands-on Sophos firewall experience in production (or equivalent with clear transferability).

Switching and wireless (Ruckus and Aruba)

Production experience with at least one of the following: Ruckus (APs/switching) or Aruba (switching/wireless).
Turn up switches/APs; configure VLANs and SSIDs; troubleshoot connectivity, roaming, and basic RF/coverage issues.
Operate effectively in mixed-vendor environments (not Cisco-only).

Hands-on staging and deployment (in-office)

Rack/stack, power, labeling, patching, and uplink validation.
Console access when needed (serial/USB) and initial device turn-up.
Baseline configuration: management IP/gateway, credentials, SSH, backups of configuration where applicable.
Cutover validation and rollback thinking before shipment/hand-off (or remote cutover coordination).

Virtualization and server (Scale, VMware, Hyper-V)

Troubleshoot VMware and/or Hyper-V (hosts, VM performance/availability issues, networking/storage basics).
Scale Computing familiarity is a plus (or similar HCI experience with demonstrated ability to ramp quickly).
Windows Server administration: roles/features, patching, backups/restore concepts, and common troubleshooting patterns.

Microsoft 365 and identity (Commercial, GCC, GCC High)

Comfortable working beyond user accounts in Microsoft 365 admin experiences.
MFA and Conditional Access fundamentals (where to configure, common policies, and how to avoid lockouts).
Hybrid identity concepts; AD Connect basics strongly preferred (what it does and common sync troubleshooting).
Escalation-level troubleshooting across core services (Exchange Online/Teams/SharePoint fundamentals).

Work Environment

This job operates primarily in a professional office environment. The role provides remote support into customer environments from our office and performs hands-on staging/build/testing of equipment in an office/lab setting. Onsite customer visits may be required based on contract scope.

Physical Demands

This position may require standing, bending, and lifting equipment during staging/build activities. Ability to lift and carry up to 40 lbs, and to rack/mount equipment with assistance as needed.

Position Type/Expected Hours of Work

Full-time. Typical schedule is Monday through Friday during business hours. Occasional evening/weekend work may be required for critical incidents, maintenance windows, or cutovers. Light on-call rotation (typically once every few months); occasional after-hours work during critical incidents or cutovers.

Travel

Onsite customer visits may be required for specific contracts, cutovers, or escalations (not routine by default).

Required Education and Experience

U.S. citizenship required to support certain regulated customers and environments.
5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Strong networking fundamentals: VLANs, subnetting, DHCP/DNS, routing basics, and troubleshooting methodology.
Hands-on firewall experience in production: NAT, rule sets, VPN troubleshooting, and change validation (Sophos preferred).
Production experience with Windows Server and Active Directory fundamentals (AD DS, DNS; basic GPO knowledge).
Microsoft 365 administration beyond user accounts (identity and security fundamentals; Conditional Access knowledge strongly preferred).
Strong customer-facing communication and active listening; able to work directly with SMB owners.

Preferred Education and Experience

MSP experience supporting multiple customers with differing standards and tooling.
Switching/wireless experience (Ruckus and/or Aruba preferred).
VMware and/or Hyper-V experience; Scale Computing experience is a plus.
PowerShell scripting/automation (runbooks, repeatable fixes).
Compliance/security exposure (CMMC/NIST/CIS) and secure configuration practices.
Preferred platforms (plus): Sophos, Ruckus, Aruba, Scale Computing, Hyper-V, VMware (plus; not required).

Work Authorization/Security Clearance (if applicable)

U.S. citizenship required to support certain regulated customers and environments.

AAP/EEO Statement

Velocity1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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