Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 hour ago
Cross Domain Network Engineer, Lead
BOOZ, ALLEN & HAMILTON, INC.
Washington, DC
…financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges…
Added 3 hours ago
Sr. Software Engineer - AI and Data Platforms
Nextonic Solutions LLC
Rockville, MD
We are seeking a Senior Software Engineer to lead the design, development, and operation of applications that support scientific research and complex data workflows. This hands-on role…
Added 5 hours ago
TT
Senior/Staff Full Stack Engineer
True Talent Solutions Partners
San Francisco, CA
- $175,000 to $220,000 USD / year
- At least 10 years of professional full-stack or backend engineering experience, excluding internships.
Added 6 hours ago
T
Data Scientist V
TEKsystems
Menlo Park, CA
- $80 to $90 USD / hour
…across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive…
Added 7 hours ago
T
Executive IT Support
TEKsystems
Bellevue, WA
- $40 to $50 USD / hour
We are seeking an Executive IT Support Engineer to provide white-glove technical support for executive leadership while serving as the primary onsite IT resource for a fast-paced,…
Added 12 hours ago
PAS - SharePoint & Power Platform Engineer Consulting Manager- Multiple Locations 1
EY
Saint Louis, MO
As a senior consultant, you will bring deep experience across SharePoint Server, SharePoint Online, and Microsoft 365 administration (including Entra ID, Teams, and OneDrive). You will lead…
Added 18 hours ago
Staff Software Architect
CVS Health
Concord, NH
Google Cloud Professional Architect, GCP Data Engineer, or Azure Solutions Architect certification
Added 21 hours ago
SO
Software Engineer (Systems Programmer/Developer III) - 61161323
State of South Carolina
West Columbia, SC
- $67,728 to $121,890 USD / year
The South Carolina Department of Education is seeking a skilled Software Engineer to design, build, and support the applications and integrations that serve students, educators, and…
Added 22 hours ago
Junior Data Engineer
ARAMARK
Philadelphia, PA
We are seeking a Junior Data Engineer who will work hands-on and collaboratively with our enterprise and line of business stakeholders to support the continued evolution of our enterprise…
Added 22 hours ago
Director, Full-Stack Engineer - AML (Anti Money Laundering)
Capital One
NY · McLean, VA · Cambridge, MA
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 23 hours ago
PRINCIPAL SOFTWARE ENGINEER (C# | .NET)
MedAcuity
Westford
…medical device software products and / or related tools in the Microsoft stack. You will define software requirements for complex systems, evaluate new frameworks, and collaborate with the…
Added 23 hours ago
O
Senior Core Infrastructure Engineer - OCI Product Catalog (Nashville-TN)
Oracle
Nashville, TN
- $79,200 to $209,500 USD / year
We are looking for a Senior Core Infrastructure Engineer (IC3) with strong full-stack development experience to help design, build, and operate OCI Product Catalog.
Added 23 hours ago
RH
Senior Software Engineer
RIVO Holdings, LLC
San Diego, CA
- $160,000 to $220,000 USD / year
Full-Stack Development & Engineering Practices:
Added 23 hours ago
Senior Software Engineer
FlightSafety International Inc
Seattle, WA
Experience with Microsoft technology stack (C#, .NET), XML, JSON, NoSQL Databases
Added 1 day ago
ICAM Engineer
Booz Allen Hamilton_United States
Charleston, SC · Washington, DC
…financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges…
Added 1 day ago
Project Engineer - EHS Management Systems
Langan Engineering & Environmental Services
Phoenix, AZ
…client organizations by providing a range of services across the full project lifecycle. Provides an array of digital services to clients across strategic advisory, implementation, and…
Added 1 day ago
Software Engineer - Fort Lauderdale, FL
ScribeAmerica
Fort Lauderdale, FL
Added 1 day ago
Platform Software Engineer
Ford
Dearborn, MI · Dearborn
A Platform Software Engineer is a versatile developer with expertise in Java or Python and a strong foundation in cloud platforms to build and manage applications at scale. Generally,…
Added 1 day ago
Platform Software Engineer
Ford Global
Dearborn, MI
A Platform Software Engineer is a versatile developer with expertise in Java or Python and a strong foundation in cloud platforms to build and manage applications at scale. Generally,…
Added 1 day ago
Systems Engineer - Active Top Secret Required
GD Information Technology, Inc.
United States
Complex Systems, Encryption, Hardware Security, Microsoft Windows Server, Systems EngineeringCertifications:
Added 1 day ago
Full-stack Engineer 4
Capital One
Richmond, VA
Richmond, VA: $179,400 - $204,700 for Full-stack Engineer 4
Added 1 day ago
Full-stack Engineer 5 (Sr. Lead / Sr. Manager IC)
Capital One
McLean, VA · Richmond, VA · NY · Wilmington, DE
McLean, VA: $229,900 - $262,400 for Full-stack Engineer 5
Added 1 day ago
Full-stack Engineer 4
Capital One
Plano, TX
…the entire lifecycle of their auto loan. Leveraging a modern full-stack ecosystem, you will engineer critical infrastructure-from reimagining core payment and ledger systems to developing…
Added 1 day ago
Full-stack Engineer 4 (Global Payment Network)
Capital One
Riverwoods, IL · Chicago, IL
Chicago, IL: $179,400 - $204,700 for Full-stack Engineer 4
Added 1 day ago
GL
Engineer I - Forward Deployed Engineer
GlaxoSmithKline LLC
Remote, United States
- $95,700 to $159,500 USD / year
1+ years of experience in full-stack software engineering, AI engineering, machine learning engineering, or a related field.

Velocity1

Escalation Engineer

Nashville, TN, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Posting language: English
Posted: Nov 2, 2026

Original job description

Summary/Objectives

The Escalation Engineer (Tier 3) owns complex technical issues end-to-end, restores services quickly, and reduces repeat incidents through root cause analysis, documentation, and standardization. This role is highly customer-facing and requires the ability to communicate clearly with non-technical stakeholders while troubleshooting across networking, server/virtualization, and Microsoft 365 identity. Most work is remote support from our office, with hands-on staging/build/testing as needed.

This role requires a strong customer-facing mindset with an emphasis on active listening, clear communication, and calm, professional engagement with SMB owners, including the ability to explain technical issues in business terms and provide proactive status updates. The engineer is expected to lead small-to-mid sized projects end to end, partnering effectively with project and account teams while clearly documenting scope, risks, and customer decisions. Consistent documentation and process discipline are critical, with thorough ticket notes, repeatable troubleshooting steps, and ongoing contributions to standard operating procedures and knowledge base content.

Essential Functions

Networking and firewall (Sophos-centric)

Explain and troubleshoot VLANs, subnetting, private addressing, DHCP, and DNS in production.
Implement and troubleshoot NAT (outbound and port forwarding) and firewall rule sets.
Troubleshoot VPNs (site-to-site and remote access) and validate traffic flow end-to-end.
Resolve common SMB network issues (loops, bad uplinks, mis-tagged VLANs, DHCP scope issues, DNS misconfiguration).
Strong preference: hands-on Sophos firewall experience in production (or equivalent with clear transferability).

Switching and wireless (Ruckus and Aruba)

Production experience with at least one of the following: Ruckus (APs/switching) or Aruba (switching/wireless).
Turn up switches/APs; configure VLANs and SSIDs; troubleshoot connectivity, roaming, and basic RF/coverage issues.
Operate effectively in mixed-vendor environments (not Cisco-only).

Hands-on staging and deployment (in-office)

Rack/stack, power, labeling, patching, and uplink validation.
Console access when needed (serial/USB) and initial device turn-up.
Baseline configuration: management IP/gateway, credentials, SSH, backups of configuration where applicable.
Cutover validation and rollback thinking before shipment/hand-off (or remote cutover coordination).

Virtualization and server (Scale, VMware, Hyper-V)

Troubleshoot VMware and/or Hyper-V (hosts, VM performance/availability issues, networking/storage basics).
Scale Computing familiarity is a plus (or similar HCI experience with demonstrated ability to ramp quickly).
Windows Server administration: roles/features, patching, backups/restore concepts, and common troubleshooting patterns.

Microsoft 365 and identity (Commercial, GCC, GCC High)

Comfortable working beyond user accounts in Microsoft 365 admin experiences.
MFA and Conditional Access fundamentals (where to configure, common policies, and how to avoid lockouts).
Hybrid identity concepts; AD Connect basics strongly preferred (what it does and common sync troubleshooting).
Escalation-level troubleshooting across core services (Exchange Online/Teams/SharePoint fundamentals).

Work Environment

This job operates primarily in a professional office environment. The role provides remote support into customer environments from our office and performs hands-on staging/build/testing of equipment in an office/lab setting. Onsite customer visits may be required based on contract scope.

Physical Demands

This position may require standing, bending, and lifting equipment during staging/build activities. Ability to lift and carry up to 40 lbs, and to rack/mount equipment with assistance as needed.

Position Type/Expected Hours of Work

Full-time. Typical schedule is Monday through Friday during business hours. Occasional evening/weekend work may be required for critical incidents, maintenance windows, or cutovers. Light on-call rotation (typically once every few months); occasional after-hours work during critical incidents or cutovers.

Travel

Onsite customer visits may be required for specific contracts, cutovers, or escalations (not routine by default).

Required Education and Experience

U.S. citizenship required to support certain regulated customers and environments.
5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Strong networking fundamentals: VLANs, subnetting, DHCP/DNS, routing basics, and troubleshooting methodology.
Hands-on firewall experience in production: NAT, rule sets, VPN troubleshooting, and change validation (Sophos preferred).
Production experience with Windows Server and Active Directory fundamentals (AD DS, DNS; basic GPO knowledge).
Microsoft 365 administration beyond user accounts (identity and security fundamentals; Conditional Access knowledge strongly preferred).
Strong customer-facing communication and active listening; able to work directly with SMB owners.

Preferred Education and Experience

MSP experience supporting multiple customers with differing standards and tooling.
Switching/wireless experience (Ruckus and/or Aruba preferred).
VMware and/or Hyper-V experience; Scale Computing experience is a plus.
PowerShell scripting/automation (runbooks, repeatable fixes).
Compliance/security exposure (CMMC/NIST/CIS) and secure configuration practices.
Preferred platforms (plus): Sophos, Ruckus, Aruba, Scale Computing, Hyper-V, VMware (plus; not required).

Work Authorization/Security Clearance (if applicable)

U.S. citizenship required to support certain regulated customers and environments.

AAP/EEO Statement

Velocity1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply About employer

Report this job