Jobs in the United States

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Added just now
FPGA / ASIC Design Engineer
The MITRE Corporation
Bedford, MA
…public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies – collaborating with industry and…
Added just now
Advanced Ground System Engineer
The MITRE Corporation
Chantilly, VA
MITRE is seeking a technically exceptional Lead Space System Engineer to support the National Reconnaissance Office (NRO) Advanced Systems & Technology Directorate (AS&T) Accelerate System…
Added just now
Principal Systems Engineer
The MITRE Corporation
McLean, VA · Springfield, VA
…public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies – collaborating with industry and…
Added just now
Cyber Operations Lead
The MITRE Corporation
Colorado Springs, CO
As a lead engineer within MITRE Technology and Engineering, the individual will translate sponsor questions into executable analysis, integrate modeling and simulation with engineering and…
Added just now
Human Factors Engineer (HFE)
The MITRE Corporation
San Antonio, TX
…public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies – collaborating with industry and…
Added 1 min ago
Staff Site Reliability Engineer
Veeam Software
Remote, United States
…product delivery safe and fast. As a Staff Site Reliability Engineer, you’ll lead by building reliable-by-default platforms, tooling, and patterns that product teams adopt at scale. You…
Added 1 min ago
Senior Flight Software Engineer
Planet
San Francisco, CA
…the success of Planet’s missions. As a Senior Flight Software Engineer for Superdove, you will lead ongoing development, verification, and on-orbit anomaly escalation for Planet’s core…
Added 3 mins ago
Advanced Package Development Engineer
Apple
CA
- Drive engagement with leading-edge foundries/OSATs to lead package integration, process definition, and architecture efforts.
Added 3 mins ago
GD
Principal Software Engineer
Green Dot Corporation
United States
- $159,400 to $230,000 USD / year
Principal Engineer: Rearchitect Green Dot Corporation’s Banking as a Service (BaaS) platform for the future using cloud native techniques. Build the next generation banking and payments…
Added 4 mins ago
Control Systems Engineer (Instrumentation & Controls)
HDR
Folsom, CA · Walnut Creek, CA
…built environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 5 mins ago
Epitaxy/CVD Process Development Engineer (SM1)
Texas Instruments
Sherman, TX
…precision: adding exactly the right material, at exactly the right process parameters, without disturbing localized films and area. At SMFAB in Sherman, these processes don’t yet exist in…
Added 5 mins ago
Control Systems Engineer (Instrumentation & Controls)
HDR
Folsom, CA · Walnut Creek, CA
…built environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 7 mins ago
Lead Supplier Quality Engineer - Metallic Powders & Melting
General Electric Company
Remote, United States
Supplier Quality Engineer for Aerospace Forgings, Mill Melting, & Conversion Process. This role is for people with a solid foundation in the Melting, Conversion, or Forgings processes, who…
Added 7 mins ago
Staff Mechanical Engineer - Engine Assembly (On-site Engineering Lead)
General Electric Company
United States
Lead a cross-functional project that measurably improves quality, cycle time, or delivery - and become the engineer the floor calls first.
Added 8 mins ago
Manager, Engineering
Amca
El Segundo, CA
Amca is working day-in and day-out to restore America’s ability to engineer anything that our critical systems depend on, and reinvigorate the cycle of creation that allows imagination to…
Added 9 mins ago
Principal/Senior Plant Maintenance Engineer
Portland General Electric Company
Clatskanie, OR
Senior / Principal Plant Maintenance Engineer
Added 10 mins ago
Composites, Manufacturing Engineer II
Amro Fabricating Corporation
Huntington Beach, CA
As a Composites Manufacturing Engineer II, you develop and refine manufacturing processes for complex composite aerospace products. You translate system requirements into manufacturable…
Added 10 mins ago
Manufacturing Engineer III
Amro Fabricating Corporation
Mt. Vernon, WA
As a Manufacturing Engineer III, you lead efforts to ensure producibility, process robustness, and intrinsic product quality across the full development and production lifecycle. You drive…
Added 14 mins ago
Sr. Staff Identity & Access Management Engineer
Early Warning Services, LLC
United States
The Sr. Staff Identity & Access Management (IAM) Engineer serves as a technical expert responsible for advancing the architecture, engineering, integration, and reliability of enterprise…
Added 14 mins ago
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Mechanical Engineer
Actalent
Aurora, CO
- $40 to $60 USD / hour
Job Title: Mechanical EngineerJob DescriptionThis Mechanical Engineer role focuses on designing, developing, and improving automation equipment and systems using SolidWorks and AutoCAD. You…
Added 14 mins ago
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Senior PCB Layout Engineer
Actalent
Waukesha, WI
- $50 to $75 USD / hour
Lead the placement, stackup definition, routing, and release of complex, high-density, high-speed printed circuit boards using Cadence Allegro.
Added 15 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Fort Lauderdale, FL
…systems and emerging technology. Needed knowledge includes process and data modeling, data architectural development methodology, project management and extensive knowledge of data…
Added 15 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Miami, FL
…systems and emerging technology. Needed knowledge includes process and data modeling, data architectural development methodology, project management and extensive knowledge of data…
Added 15 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Jacksonville, FL
…systems and emerging technology. Needed knowledge includes process and data modeling, data architectural development methodology, project management and extensive knowledge of data…
Added 15 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Tampa, FL
…systems and emerging technology. Needed knowledge includes process and data modeling, data architectural development methodology, project management and extensive knowledge of data…

Velocity1

Escalation Engineer

Nashville, TN, United States

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Job details

Experience: 5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Posting language: English
Posted: Nov 2, 2026

Original job description

Summary/Objectives

The Escalation Engineer (Tier 3) owns complex technical issues end-to-end, restores services quickly, and reduces repeat incidents through root cause analysis, documentation, and standardization. This role is highly customer-facing and requires the ability to communicate clearly with non-technical stakeholders while troubleshooting across networking, server/virtualization, and Microsoft 365 identity. Most work is remote support from our office, with hands-on staging/build/testing as needed.

This role requires a strong customer-facing mindset with an emphasis on active listening, clear communication, and calm, professional engagement with SMB owners, including the ability to explain technical issues in business terms and provide proactive status updates. The engineer is expected to lead small-to-mid sized projects end to end, partnering effectively with project and account teams while clearly documenting scope, risks, and customer decisions. Consistent documentation and process discipline are critical, with thorough ticket notes, repeatable troubleshooting steps, and ongoing contributions to standard operating procedures and knowledge base content.

Essential Functions

Networking and firewall (Sophos-centric)

Explain and troubleshoot VLANs, subnetting, private addressing, DHCP, and DNS in production.
Implement and troubleshoot NAT (outbound and port forwarding) and firewall rule sets.
Troubleshoot VPNs (site-to-site and remote access) and validate traffic flow end-to-end.
Resolve common SMB network issues (loops, bad uplinks, mis-tagged VLANs, DHCP scope issues, DNS misconfiguration).
Strong preference: hands-on Sophos firewall experience in production (or equivalent with clear transferability).

Switching and wireless (Ruckus and Aruba)

Production experience with at least one of the following: Ruckus (APs/switching) or Aruba (switching/wireless).
Turn up switches/APs; configure VLANs and SSIDs; troubleshoot connectivity, roaming, and basic RF/coverage issues.
Operate effectively in mixed-vendor environments (not Cisco-only).

Hands-on staging and deployment (in-office)

Rack/stack, power, labeling, patching, and uplink validation.
Console access when needed (serial/USB) and initial device turn-up.
Baseline configuration: management IP/gateway, credentials, SSH, backups of configuration where applicable.
Cutover validation and rollback thinking before shipment/hand-off (or remote cutover coordination).

Virtualization and server (Scale, VMware, Hyper-V)

Troubleshoot VMware and/or Hyper-V (hosts, VM performance/availability issues, networking/storage basics).
Scale Computing familiarity is a plus (or similar HCI experience with demonstrated ability to ramp quickly).
Windows Server administration: roles/features, patching, backups/restore concepts, and common troubleshooting patterns.

Microsoft 365 and identity (Commercial, GCC, GCC High)

Comfortable working beyond user accounts in Microsoft 365 admin experiences.
MFA and Conditional Access fundamentals (where to configure, common policies, and how to avoid lockouts).
Hybrid identity concepts; AD Connect basics strongly preferred (what it does and common sync troubleshooting).
Escalation-level troubleshooting across core services (Exchange Online/Teams/SharePoint fundamentals).

Work Environment

This job operates primarily in a professional office environment. The role provides remote support into customer environments from our office and performs hands-on staging/build/testing of equipment in an office/lab setting. Onsite customer visits may be required based on contract scope.

Physical Demands

This position may require standing, bending, and lifting equipment during staging/build activities. Ability to lift and carry up to 40 lbs, and to rack/mount equipment with assistance as needed.

Position Type/Expected Hours of Work

Full-time. Typical schedule is Monday through Friday during business hours. Occasional evening/weekend work may be required for critical incidents, maintenance windows, or cutovers. Light on-call rotation (typically once every few months); occasional after-hours work during critical incidents or cutovers.

Travel

Onsite customer visits may be required for specific contracts, cutovers, or escalations (not routine by default).

Required Education and Experience

U.S. citizenship required to support certain regulated customers and environments.
5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Strong networking fundamentals: VLANs, subnetting, DHCP/DNS, routing basics, and troubleshooting methodology.
Hands-on firewall experience in production: NAT, rule sets, VPN troubleshooting, and change validation (Sophos preferred).
Production experience with Windows Server and Active Directory fundamentals (AD DS, DNS; basic GPO knowledge).
Microsoft 365 administration beyond user accounts (identity and security fundamentals; Conditional Access knowledge strongly preferred).
Strong customer-facing communication and active listening; able to work directly with SMB owners.

Preferred Education and Experience

MSP experience supporting multiple customers with differing standards and tooling.
Switching/wireless experience (Ruckus and/or Aruba preferred).
VMware and/or Hyper-V experience; Scale Computing experience is a plus.
PowerShell scripting/automation (runbooks, repeatable fixes).
Compliance/security exposure (CMMC/NIST/CIS) and secure configuration practices.
Preferred platforms (plus): Sophos, Ruckus, Aruba, Scale Computing, Hyper-V, VMware (plus; not required).

Work Authorization/Security Clearance (if applicable)

U.S. citizenship required to support certain regulated customers and environments.

AAP/EEO Statement

Velocity1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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