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Senior Manufacturing Process Engineer
Abbott Laboratories
Des Plaines, IL
As a member of the Engineering Department, the Senior Manufacturing Process Engineer will provide engineering support for new and existing equipment and processes used in Abbott Molecular's…
Added 2 mins ago
Staff Software Engineer- Eng
UKG
Lowell, MA · Lowell
We are seeking an experienced Staff Software Engineer to join our dynamic team. This role provides an opportunity to lead projects and contribute to high-impact software solutions that are…
Added 2 mins ago
Sr. Staff Software Engineer- Eng
UKG
Sunrise, FL · Sunrise
…millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we…
Added 2 mins ago
Manufacturing Engineer - Livonia Area
The Pivot Group Network
Livonia · Livonia, MI
This posting covers Manufacturing Engineer opportunities with manufacturers based in and around Livonia in Wayne County, within about 30 minutes of the city, including Southfield,…
Added 3 mins ago
Senior Manufacturing Engineer, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
We're looking for a Senior Manufacturing Engineer to Lead Optical Head Assembly production development.
Added 4 mins ago
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Software Engineering IC6
Microsoft
WA · CA · TX · IL · NY · GA · Redmond, WA · Mountain View, CA · Austin, TX · Houston, TX · Chicago, IL · Atlanta, GA · Redmond · Mountain View · Austin · Houston · Chicago · New York · Atlanta
- $165,600 to $331,200 USD / year
As a Principal Software Engineer, you will bring strong software design and engineering expertise, building reliable systems and production-ready services that turn ideas and data-driven…
Added 4 mins ago
M
Mechanical Engineering
Microsoft
WA · Quincy, WA · Quincy
- $102,100 to $219,200 USD / year
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Mechanical Engineer, you will perform a key role in delivering the core…
Added 5 mins ago
J
Bilingual Senior Database Engineer (DBA)
Jobot
Montebello, CA
- $80,000 to $100,000 USD / year
If you are a Bilingual (English/Mandarin) Senior Database Engineer (DBA) and want to join a growing, tech-savvy E-Commerce company with a dynamic team then apply now!
Added 5 mins ago
Manufacturing Engineer - Escanaba Area
The Pivot Group Network
Escanaba · Escanaba, MI
This posting covers Manufacturing Engineer opportunities with manufacturers based in and around Escanaba in Delta County, within about 45 minutes of the city, including Gladstone, Bark…
Added 6 mins ago
McWane Ductile Ohio - 3rd Shift Superintendent
McWane, Inc.
Coshocton, OH
Lead rapid, safe response to breakdowns; establish priorities, direct troubleshooting and assign resources to restore equipment.
Added 10 mins ago
Sr. Associate, Process Improvement Engineer
West Pharmaceutical Services
St. Petersburg, FL
Initiate, lead and coordinate improvements of existing processes on quality, service, HSE and cost within the standard known/approved process frame and using best practice knowledge.
Added 10 mins ago
IG
Data Lakehouse Integration Engineer
Insight Global
Fort Lauderdale, FL
- $70 USD / hour
We are seeking an experienced data integration engineer to provide temporary coverage for a key member of the Data Lakehouse team during an extended leave period.
Added 10 mins ago
F
Imaging Service Engineer I - Minnesota
Fujifilm
Tallahassee, FL
- $32.69 to $38.46 USD / hour
An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of…
Added 11 mins ago
Superintendent, In-Situ Machining
Wartsila Defense Inc
Fort Lauderdale, FL
…projects on marine and stationary diesel engines. You will lead complex field assignments worldwide, develop repair methodologies, engineer specialized tooling solutions, and provide…
Added 13 mins ago
Agile Coach / Trainer Level IV
LMI
United States
The Agile Coach / Trainer will assess current team practices, lead instructor-led and virtual workshops, and coach Scrum Masters, Product Owners, delivery teams, and managers through…
Added 13 mins ago
Engineering Applications Software Engineer l
California Institute Of Technology Jet Propulsion Laboratory
United States
The DSN Telemetry and Tracking Data Services group seeks an Engineering Applications Software Engineer I to support development of telemetry applications for the Deep Space Network (DSN)…
Added 13 mins ago
Sr. Systems Engineer
x Varian Medical Systems, Inc.
United States
Realizes the functional concept of systems in a project by technical detailed solutions.Senior Systems Engineer – New Product Development
Added 14 mins ago
PD
Senior Cloud Security Engineer
Pantheon Data
Reston, VA
- $130,000 to $200,000 USD / year
Pantheon Data is seeking a Senior Cloud Security Engineer to own the security architecture, controls, and continuous monitoring of our AWS GovCloud environments, which host ML-enabled…
Added 16 mins ago
Sr. Software Development Engineer (Orlando, FL)
Philips
Orlando, FL
We are seeking a Sr. Software Development Engineer to join our high-performing team and contribute to key projects in the Hospital Patient Monitoring domain.
Added 18 mins ago
Software Engineer Cybersecurity Services - 2027 Summer Internship
Motorola Solutions, Inc.
Chicago, IL · Ashburn, VA · Plantation, FL · Schaumburg, IL · Salt Lake City, UT
…candidate will be able to quickly adapt and learn while assuming lead in various multiple areas of the product and within the engineering team itself. Throughout the program, interns will…
Added 19 mins ago
Combustion Engineer
O-I
Toano, VA
The Combustion Engineer works in partnership with the Batch and Furnace Manager, and the Production and Quality Managers, to produce glass containers at continuously improving levels of…
Added 20 mins ago
Sr. Security Engineer (Infrastructure)
SpaceX
Cape Canaveral, FL
SpaceX is looking for a Sr. Security Engineer (Infrastructure) to join Information Security to help protect and drive the SpaceX mission. Information drives our business. We must protect…
Added 22 mins ago
Director, Program Management
Fairfax, VA
Added 24 mins ago
Staff Engineer, Reliability Engineering
Analog Devices Inc.
CA
We are seeking an experienced Reliability Engineer to lead reliability qualification, failure analysis, and product reliability initiatives for power delivery solutions supporting data…
Added 24 mins ago
CF
Senior Infrastructure Engineer
Caritas Family Solutions
Belleville, IL
- $83,000 USD / year
PURPOSE: The Senior Infrastructure Engineer is responsible for the design, implementation, maintenance, security, and continuous improvement of Caritas Family Solutions' technology…

Velocity1

Escalation Engineer

Nashville, TN, United States

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Job details

Experience: 5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Posting language: English
Posted: Nov 2, 2026

Original job description

Summary/Objectives

The Escalation Engineer (Tier 3) owns complex technical issues end-to-end, restores services quickly, and reduces repeat incidents through root cause analysis, documentation, and standardization. This role is highly customer-facing and requires the ability to communicate clearly with non-technical stakeholders while troubleshooting across networking, server/virtualization, and Microsoft 365 identity. Most work is remote support from our office, with hands-on staging/build/testing as needed.

This role requires a strong customer-facing mindset with an emphasis on active listening, clear communication, and calm, professional engagement with SMB owners, including the ability to explain technical issues in business terms and provide proactive status updates. The engineer is expected to lead small-to-mid sized projects end to end, partnering effectively with project and account teams while clearly documenting scope, risks, and customer decisions. Consistent documentation and process discipline are critical, with thorough ticket notes, repeatable troubleshooting steps, and ongoing contributions to standard operating procedures and knowledge base content.

Essential Functions

Networking and firewall (Sophos-centric)

Explain and troubleshoot VLANs, subnetting, private addressing, DHCP, and DNS in production.
Implement and troubleshoot NAT (outbound and port forwarding) and firewall rule sets.
Troubleshoot VPNs (site-to-site and remote access) and validate traffic flow end-to-end.
Resolve common SMB network issues (loops, bad uplinks, mis-tagged VLANs, DHCP scope issues, DNS misconfiguration).
Strong preference: hands-on Sophos firewall experience in production (or equivalent with clear transferability).

Switching and wireless (Ruckus and Aruba)

Production experience with at least one of the following: Ruckus (APs/switching) or Aruba (switching/wireless).
Turn up switches/APs; configure VLANs and SSIDs; troubleshoot connectivity, roaming, and basic RF/coverage issues.
Operate effectively in mixed-vendor environments (not Cisco-only).

Hands-on staging and deployment (in-office)

Rack/stack, power, labeling, patching, and uplink validation.
Console access when needed (serial/USB) and initial device turn-up.
Baseline configuration: management IP/gateway, credentials, SSH, backups of configuration where applicable.
Cutover validation and rollback thinking before shipment/hand-off (or remote cutover coordination).

Virtualization and server (Scale, VMware, Hyper-V)

Troubleshoot VMware and/or Hyper-V (hosts, VM performance/availability issues, networking/storage basics).
Scale Computing familiarity is a plus (or similar HCI experience with demonstrated ability to ramp quickly).
Windows Server administration: roles/features, patching, backups/restore concepts, and common troubleshooting patterns.

Microsoft 365 and identity (Commercial, GCC, GCC High)

Comfortable working beyond user accounts in Microsoft 365 admin experiences.
MFA and Conditional Access fundamentals (where to configure, common policies, and how to avoid lockouts).
Hybrid identity concepts; AD Connect basics strongly preferred (what it does and common sync troubleshooting).
Escalation-level troubleshooting across core services (Exchange Online/Teams/SharePoint fundamentals).

Work Environment

This job operates primarily in a professional office environment. The role provides remote support into customer environments from our office and performs hands-on staging/build/testing of equipment in an office/lab setting. Onsite customer visits may be required based on contract scope.

Physical Demands

This position may require standing, bending, and lifting equipment during staging/build activities. Ability to lift and carry up to 40 lbs, and to rack/mount equipment with assistance as needed.

Position Type/Expected Hours of Work

Full-time. Typical schedule is Monday through Friday during business hours. Occasional evening/weekend work may be required for critical incidents, maintenance windows, or cutovers. Light on-call rotation (typically once every few months); occasional after-hours work during critical incidents or cutovers.

Travel

Onsite customer visits may be required for specific contracts, cutovers, or escalations (not routine by default).

Required Education and Experience

U.S. citizenship required to support certain regulated customers and environments.
5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Strong networking fundamentals: VLANs, subnetting, DHCP/DNS, routing basics, and troubleshooting methodology.
Hands-on firewall experience in production: NAT, rule sets, VPN troubleshooting, and change validation (Sophos preferred).
Production experience with Windows Server and Active Directory fundamentals (AD DS, DNS; basic GPO knowledge).
Microsoft 365 administration beyond user accounts (identity and security fundamentals; Conditional Access knowledge strongly preferred).
Strong customer-facing communication and active listening; able to work directly with SMB owners.

Preferred Education and Experience

MSP experience supporting multiple customers with differing standards and tooling.
Switching/wireless experience (Ruckus and/or Aruba preferred).
VMware and/or Hyper-V experience; Scale Computing experience is a plus.
PowerShell scripting/automation (runbooks, repeatable fixes).
Compliance/security exposure (CMMC/NIST/CIS) and secure configuration practices.
Preferred platforms (plus): Sophos, Ruckus, Aruba, Scale Computing, Hyper-V, VMware (plus; not required).

Work Authorization/Security Clearance (if applicable)

U.S. citizenship required to support certain regulated customers and environments.

AAP/EEO Statement

Velocity1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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