Jobs in the United States

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Added 7 mins ago
Manager of Institutional Data Engineering
University of South Carolina
SC
The Manager of Institutional Data Engineering serves as the lead data engineer responsible for designing, developing, maintaining, and optimizing the University’s enterprise data…
Added 7 mins ago
Storage Administrator (Remote Opportunity)
VetsEZ
Atlanta, GA
We are currently looking for a SAN Engineer / Storage Administrator for a 100% remote position supporting a large federal government healthcare modernization project. This role will support…
Added 19 mins ago
Security Technology Engineer
Texas Instruments
Dallas, TX
Texas Instruments is seeking an experienced Security Technology Engineer to join the Global Security Operations Center (GSOC) in Dallas, Texas. This role serves as the embedded technical…
Added 28 mins ago
Sales Engineer
RedSeal
Remote, United States
As a Sales Engineer, you will establish and maintain positive and constructive relationships with customers as you communicate to understand their hybrid environment, security architecture,…
Added 29 mins ago
Engineering Manager, Hardware
Empirical Systems Aerospace, Inc.
San Luis Obispo, CA
Experience with configuration management and tailoring approach to fit specific program needs.
Added 29 mins ago
Mechanical Engineering Manager
Empirical Systems Aerospace, Inc.
San Luis Obispo, CA
Experience with configuration management and tailoring approach to fit specific program needs.
Added 36 mins ago
Infrastructure Engineer II
Dartmouth College
NH
Builds and maintains automation and configuration management for infrastructure platforms, including compute, storage, identity, cloud, container, and research computing platforms.
Added 39 mins ago
Staff Engineer (Richmond)
Dominion Energy
RICHMOND, VA
The Staff Engineer – Regulatory Compliance provides engineering and technical support for the CVOW-C regulatory compliance program under the direction of the Regulatory Compliance Manager.…
Added 42 mins ago
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Contact Center Technology Engineer
AbbVie
North Chicago, IL
- $65,500 to $125,500 USD / year
The Contact Center Technology Engineer supports the delivery, operation, and continuous improvement of OneHUB contact center technology capabilities. This is a junior technical role…
Added 50 mins ago
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Application Engineer
Insight Global
Odessa, FL
- $85,000 to $90,000 USD / year
Insight Global is hiring an Application Engineer for a Medical Device Manufacturing customer in Odessa, FL. This group designs and manufactures mechanical configuration solutions for…
Added 51 mins ago
Lead Process Control Engineer
INEOS USA LLC
Alvin, TX
This Lead Process Control Engineer role is part of the Process Control and Operational Technology team within the Central Applied Technology organization. Engineers in this group support…
Added 59 mins ago
Senior Controls Engineer III
Strategic HR Client Job Openings
Remote, United States
…collaborate across controls, software, mechanical engineering, project management, and customer teams to bring complex systems to…
Added 1 hour ago
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AUTOMATION ENGINEER III
Spherion
College Station, TX
- $38 USD / hour
The Automation Engineer III - Temporary serves as the senior technical authority responsible for leading the design, configuration, integration, and lifecycle management of process control,…
Added 1 hour ago
Infrastructure Architect
Mesa Brand
Madison, AL
…woman/minority-owned full service engineering, procurement, & construction management firm covering power, defense, aerospace, industrial, commercial and municipal entities. We specialize…
Added 1 hour ago
Electrical Systems Engineer
ALTEN Technology USA
Allentown, PA · Greensboro, NC
Maintain requirements traceability and support change and configuration management throughout the product development process.
Added 1 hour ago
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Firewall Engineer III
RISA
Springfield, VA
- $117,000 to $128,000 USD / year
Own configuration management processes and SOPs for all Palo Alto platforms.
Added 1 hour ago
Electrical Onboarding and Implementation Specialist
Stratus
Remote, United States
The Solutions Engineer - Electrical Specialist owns the onboarding, implementation, and technical deployment of Stratus for new electrical contractor customers. They turn the Success…
Added 1 hour ago
Senior IT Collaboration and Communication Engineer
Premise Health
Brentwood, TN
Under the direction of the Manager of IT Collaboration & Communication Services (CCS), the CCS Sr. Engineer will join a highly collaborative team which is responsible for the configuration,…
Added 1 hour ago
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Product Software Engineer II
Disney Entertainment & Sports LLC
Glendale, CA
- $117,500 to $157,500 USD / year
The News & Entertainment Platform Engineering organization is looking for a Software Engineer who is passionate about developing high-performance platforms and growing their technical…
Added 1 hour ago
Lead Project Manager - APX Fleet Engineering Execution
Westinghouse Electric Company, LLC
Cranberry Township, NC
The APX Fleet Engineering organization is seeking a Lead Project Manager to lead the planning, integration and execution of a substantial AP1000 engineering scope or group of related…
Added 1 hour ago
Principal Project Manager - APX Fleet Engineering Execution
Westinghouse Electric Company, LLC
Cranberry Township, NC · Rock Hill, SC
The APX Fleet Engineering organization is seeking a Principal Project Manager to plan, coordinate and deliver one or more complex AP1000 engineering work packages. The Principal Project…
Added 1 hour ago
Principal Project Manager - APX Fleet Engineering Execution
Westinghouse Electric Company, LLC
Rock Hill, SC · Cranberry Township, NC
The APX Fleet Engineering organization is seeking a Principal Project Manager to plan, coordinate and deliver one or more complex AP1000 engineering work packages. The Principal Project…
Added 1 hour ago
DevOps Engineer I
Vertafore
East Lansing, MI
· Knowledge of a configuration management tool (e.g., Chef, Ansible, Puppet or similar).
Added 1 hour ago
Solution Engineer
INTEGRATION APPLIANCE, INC.
Remote, United States
Experience using issue tracking and project management tools (e.g., JIRA).
Added 1 hour ago
Quality Engineer I
Oceaneering
Hanover, MD
The Quality Engineer supports the business unit by executing and improving the Oceaneering Quality Management System (QMS) and associated tools, enabling measurable improvements in…

Velocity1

Escalation Engineer

Nashville, TN, United States

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Job details

Experience: 5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Posting language: English
Posted: Nov 2, 2026

Original job description

Summary/Objectives

The Escalation Engineer (Tier 3) owns complex technical issues end-to-end, restores services quickly, and reduces repeat incidents through root cause analysis, documentation, and standardization. This role is highly customer-facing and requires the ability to communicate clearly with non-technical stakeholders while troubleshooting across networking, server/virtualization, and Microsoft 365 identity. Most work is remote support from our office, with hands-on staging/build/testing as needed.

This role requires a strong customer-facing mindset with an emphasis on active listening, clear communication, and calm, professional engagement with SMB owners, including the ability to explain technical issues in business terms and provide proactive status updates. The engineer is expected to lead small-to-mid sized projects end to end, partnering effectively with project and account teams while clearly documenting scope, risks, and customer decisions. Consistent documentation and process discipline are critical, with thorough ticket notes, repeatable troubleshooting steps, and ongoing contributions to standard operating procedures and knowledge base content.

Essential Functions

Networking and firewall (Sophos-centric)

Explain and troubleshoot VLANs, subnetting, private addressing, DHCP, and DNS in production.
Implement and troubleshoot NAT (outbound and port forwarding) and firewall rule sets.
Troubleshoot VPNs (site-to-site and remote access) and validate traffic flow end-to-end.
Resolve common SMB network issues (loops, bad uplinks, mis-tagged VLANs, DHCP scope issues, DNS misconfiguration).
Strong preference: hands-on Sophos firewall experience in production (or equivalent with clear transferability).

Switching and wireless (Ruckus and Aruba)

Production experience with at least one of the following: Ruckus (APs/switching) or Aruba (switching/wireless).
Turn up switches/APs; configure VLANs and SSIDs; troubleshoot connectivity, roaming, and basic RF/coverage issues.
Operate effectively in mixed-vendor environments (not Cisco-only).

Hands-on staging and deployment (in-office)

Rack/stack, power, labeling, patching, and uplink validation.
Console access when needed (serial/USB) and initial device turn-up.
Baseline configuration: management IP/gateway, credentials, SSH, backups of configuration where applicable.
Cutover validation and rollback thinking before shipment/hand-off (or remote cutover coordination).

Virtualization and server (Scale, VMware, Hyper-V)

Troubleshoot VMware and/or Hyper-V (hosts, VM performance/availability issues, networking/storage basics).
Scale Computing familiarity is a plus (or similar HCI experience with demonstrated ability to ramp quickly).
Windows Server administration: roles/features, patching, backups/restore concepts, and common troubleshooting patterns.

Microsoft 365 and identity (Commercial, GCC, GCC High)

Comfortable working beyond user accounts in Microsoft 365 admin experiences.
MFA and Conditional Access fundamentals (where to configure, common policies, and how to avoid lockouts).
Hybrid identity concepts; AD Connect basics strongly preferred (what it does and common sync troubleshooting).
Escalation-level troubleshooting across core services (Exchange Online/Teams/SharePoint fundamentals).

Work Environment

This job operates primarily in a professional office environment. The role provides remote support into customer environments from our office and performs hands-on staging/build/testing of equipment in an office/lab setting. Onsite customer visits may be required based on contract scope.

Physical Demands

This position may require standing, bending, and lifting equipment during staging/build activities. Ability to lift and carry up to 40 lbs, and to rack/mount equipment with assistance as needed.

Position Type/Expected Hours of Work

Full-time. Typical schedule is Monday through Friday during business hours. Occasional evening/weekend work may be required for critical incidents, maintenance windows, or cutovers. Light on-call rotation (typically once every few months); occasional after-hours work during critical incidents or cutovers.

Travel

Onsite customer visits may be required for specific contracts, cutovers, or escalations (not routine by default).

Required Education and Experience

U.S. citizenship required to support certain regulated customers and environments.
5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Strong networking fundamentals: VLANs, subnetting, DHCP/DNS, routing basics, and troubleshooting methodology.
Hands-on firewall experience in production: NAT, rule sets, VPN troubleshooting, and change validation (Sophos preferred).
Production experience with Windows Server and Active Directory fundamentals (AD DS, DNS; basic GPO knowledge).
Microsoft 365 administration beyond user accounts (identity and security fundamentals; Conditional Access knowledge strongly preferred).
Strong customer-facing communication and active listening; able to work directly with SMB owners.

Preferred Education and Experience

MSP experience supporting multiple customers with differing standards and tooling.
Switching/wireless experience (Ruckus and/or Aruba preferred).
VMware and/or Hyper-V experience; Scale Computing experience is a plus.
PowerShell scripting/automation (runbooks, repeatable fixes).
Compliance/security exposure (CMMC/NIST/CIS) and secure configuration practices.
Preferred platforms (plus): Sophos, Ruckus, Aruba, Scale Computing, Hyper-V, VMware (plus; not required).

Work Authorization/Security Clearance (if applicable)

U.S. citizenship required to support certain regulated customers and environments.

AAP/EEO Statement

Velocity1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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