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Added 31 mins ago
Technical Program Manager – Manufacturing Readiness - 817
Quantinuum
Broomfield, CO
Added 10 hours ago
BF
Senior Full Sack & GenAI Developer
BC Forward
Cincinnati, OH
- $65 USD / hour
Job Title: Senior Full Stack & GenAI Developer (1150) Location: Remote Duration: Contract - 3 months Pay Range: $65/hr (W2) Job ID: 410874 About BCforward BCforward is a leading global IT…
Added 14 hours ago
Full Stack Software Engineer - Software Engineer III
Deloitte US
Des Moines, IA
We are seeking a full stack software engineer to support the design, development, testing, and deployment of technology solutions for Deloitte’s Government and Public Services practice. In…
Added 14 hours ago
Senior, Full Stack Engineer - Tax Transformation
Deloitte US
Atlanta, GA · Boston, MA · Charlotte, NC · Chicago, IL · Costa Mesa, CA · Dallas, TX · Denver, CO · Grand Rapids, MI · Hartford, CT · Lake Mary, FL · Los Angeles, CA · McLean, VA · NY · Philadelphia, PA · Pittsburgh, PA · Raleigh, NC · Rosslyn, VA · San Diego, CA · San Francisco, CA · Seattle, WA · Tampa, FL · Washington, DC
As a Deloitte Tax Full Stack Engineer, Senior you’ll design, develop, and deploy cutting-edge web applications and features that solve key business challenges. You’ll work hands-on across…
Added 15 hours ago
Senior Software Engineer
Kimedics, LLC
United States
…practice staffing and scheduling operations! We have built a full-stack end-to-end solution consisting of roster management, credentialing and document task templates, scheduling apps, pay…
Added 18 hours ago
Technology Consulting - TMT - Forward Deployed Engineer - Senior
EY
Atlanta, GA · Houston, TX · Dallas, TX · San Francisco, CA · San Jose, CA · Miami, FL · Chicago, IL · San Antonio, TX
Full-stack and infrastructure skills. Strong hands-on Python or Java, exposure to Azure, AWS, and/or GCP, and CI/CD using GitHub or Azure DevOps.
Added 18 hours ago
Technology Consulting - TMT - Forward Deployed Engineer - Sr Manager
EY
Chicago, IL · Houston, TX · Miami, FL · New York, NY · San Antonio, TX · San Francisco, CA · Dallas, TX
Full-stack and infrastructure skills. Advanced hands-on Python or Java, cloud-native services on Azure, AWS, and/or GCP, Kubernetes, Docker, and CI/CD.
Added 1 day ago
AE
Sr Software Engineer II - Enterprise Architecture
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
Design, develop, and deliver scalable, high-quality software solutions across the full stack, leveraging Java and Python for enterprise-grade platforms and services
Added 1 day ago
ConvergeCONSUMER - Technical Software Engineering Lead (Manager) - Products & Platforms
Deloitte
Boston, MA
Debug and resolve complex technical issues across the full stack.
Added 1 day ago
Software Engineer III - Full-stack Developer with Anthropic Experience
Deloitte
Boston, MA
As a Senior Consultant, Software Engineer III, AI & Engineering on the Engineering as a Service team, you will be responsible for designing, building, and delivering full-stack software and…
Added 1 day ago
Full-Stack Software Engineer
Trinzic
Beavercreek Township, OH
…from multiple sources into timely operational insight. This engineer will contribute across modern web applications, backend services, analytical workflows, and AI-enabled capabilities…
Added 1 day ago
Engineering Director
Bridgenext
UNAVAILABLE
At Bridgenext, we engineer Growth Operating Systems. Most enterprises have spent millions on their revenue stack and still aren't seeing the growth they expected.They have tools that…
Added 1 day ago
Lead Platform Engineer (Full-Stack)
Young Basile
Troy, MI
Lead Platform Engineer (Full-Stack) (Troy, MI - Hybrid (Remote and In Person))
Added 1 day ago
AE
Sr Software Engineer I
American Express
Sunrise, FL
- $123,000 to $215,250 USD / year
Design, develop, and deliver scalable, high-quality software solutions across the full stack, leveraging Java and Python for enterprise-grade platforms and services
Added 1 day ago
Full Stack Engineer II
AmerisourceBergen
Conshohocken, PA
…everywhere. Apply today! Job Details Summary: We're looking for a Full Stack Engineer II who can build and maintain applications across the stack while also working comfortably with data…
Added 1 day ago
BA
AI/ML Engineer, Senior
Booz Allen Hamilton
Aurora, CO
- $99,000 to $225,000 USD / year
…financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges…
Added 2 days ago
Mid-Level Software Engineer
Trinzic
Colorado Springs, CO
KBR is seeking a Mid Level Software Engineer to design, develop, and maintain the software baseline of multiple contracts. The successful candidate will work across the full domain of our…
Added 2 days ago
Platform and Data Engineer
BOOZ, ALLEN & HAMILTON, INC.
Pearl Harbor, HI
…development frameworks such as React. In short, we are seeking a "full-stack" data engineer who is passionate about building data applications from end to end. This includes data…
Added 2 days ago
Senior Staff Full-stack Engineer - Global Payment Network (Remote - Eligible)
Capital One
Jackson, MS
12+ years of professional experience in the full lifecycle of system development, from conception through architecture, implementation, testing, deployment and production support
Added 2 days ago
Software Engineer, Full Stack & AI-Native Development (MTS)
Salesforce, Inc.
TX
…Application Development team is looking for a sharp, curious Full Stack Software Engineer who loves building great software and building it fast with modern AI tooling. This role is first…
Added 2 days ago
SU
Service Innovation & Development Engineer
Sungrow USA Corporation
Houston, TX
- $75,000 to $105,000 USD / year
Design, implement, test and ship features for the Service AI Agent (Node.js/TypeScript, Microsoft Teams SDK, Azure Bot Framework) across the full stack: Teams ingress, request lifecycle,…
Added 2 days ago
T
Sr. Software Engineer - Full Stack Web Development
ThriftBooks
Seattle, WA · Tolleson, AZ
- $120,000 to $145,000 USD / year
Solid understanding of full-stack web development, including strong understanding of how browsers and the internet work
Added 2 days ago
Systems Engineer
Velocity1
Madison, AL
The Systems Engineer role focuses on delivering planned work (deployments, refreshes, upgrades, and migrations) and providing strong Tier 2-level support as needed. This role is responsible…
Added 2 days ago
Full Stack Software Engineer - Software Engineer II
Deloitte
Des Moines, IA
We are seeking a full stack software engineer to support the design, development, testing, and deployment of technology solutions for Deloitte's Government and Public Services practice. In…
Added 2 days ago
Systems Engineer
RJ Young
Nashville, TN
The Systems Engineer role focuses on delivering planned work (deployments, refreshes, upgrades, and migrations) and providing strong Tier 2-level support as needed. This role is responsible…

Velocity1

Escalation Engineer

Nashville, TN, United States

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Job details

Experience: 5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Posting language: English
Posted: Oct 30, 2026

Original job description

Summary/Objectives

The Escalation Engineer (Tier 3) owns complex technical issues end-to-end, restores services quickly, and reduces repeat incidents through root cause analysis, documentation, and standardization. This role is highly customer-facing and requires the ability to communicate clearly with non-technical stakeholders while troubleshooting across networking, server/virtualization, and Microsoft 365 identity. Most work is remote support from our office, with hands-on staging/build/testing as needed.

This role requires a strong customer-facing mindset with an emphasis on active listening, clear communication, and calm, professional engagement with SMB owners, including the ability to explain technical issues in business terms and provide proactive status updates. The engineer is expected to lead small-to-mid sized projects end to end, partnering effectively with project and account teams while clearly documenting scope, risks, and customer decisions. Consistent documentation and process discipline are critical, with thorough ticket notes, repeatable troubleshooting steps, and ongoing contributions to standard operating procedures and knowledge base content.

Essential Functions

Networking and firewall (Sophos-centric)

Explain and troubleshoot VLANs, subnetting, private addressing, DHCP, and DNS in production.
Implement and troubleshoot NAT (outbound and port forwarding) and firewall rule sets.
Troubleshoot VPNs (site-to-site and remote access) and validate traffic flow end-to-end.
Resolve common SMB network issues (loops, bad uplinks, mis-tagged VLANs, DHCP scope issues, DNS misconfiguration).
Strong preference: hands-on Sophos firewall experience in production (or equivalent with clear transferability).

Switching and wireless (Ruckus and Aruba)

Production experience with at least one of the following: Ruckus (APs/switching) or Aruba (switching/wireless).
Turn up switches/APs; configure VLANs and SSIDs; troubleshoot connectivity, roaming, and basic RF/coverage issues.
Operate effectively in mixed-vendor environments (not Cisco-only).

Hands-on staging and deployment (in-office)

Rack/stack, power, labeling, patching, and uplink validation.
Console access when needed (serial/USB) and initial device turn-up.
Baseline configuration: management IP/gateway, credentials, SSH, backups of configuration where applicable.
Cutover validation and rollback thinking before shipment/hand-off (or remote cutover coordination).

Virtualization and server (Scale, VMware, Hyper-V)

Troubleshoot VMware and/or Hyper-V (hosts, VM performance/availability issues, networking/storage basics).
Scale Computing familiarity is a plus (or similar HCI experience with demonstrated ability to ramp quickly).
Windows Server administration: roles/features, patching, backups/restore concepts, and common troubleshooting patterns.

Microsoft 365 and identity (Commercial, GCC, GCC High)

Comfortable working beyond user accounts in Microsoft 365 admin experiences.
MFA and Conditional Access fundamentals (where to configure, common policies, and how to avoid lockouts).
Hybrid identity concepts; AD Connect basics strongly preferred (what it does and common sync troubleshooting).
Escalation-level troubleshooting across core services (Exchange Online/Teams/SharePoint fundamentals).

Work Environment

This job operates primarily in a professional office environment. The role provides remote support into customer environments from our office and performs hands-on staging/build/testing of equipment in an office/lab setting. Onsite customer visits may be required based on contract scope.

Physical Demands

This position may require standing, bending, and lifting equipment during staging/build activities. Ability to lift and carry up to 40 lbs, and to rack/mount equipment with assistance as needed.

Position Type/Expected Hours of Work

Full-time. Typical schedule is Monday through Friday during business hours. Occasional evening/weekend work may be required for critical incidents, maintenance windows, or cutovers. Light on-call rotation (typically once every few months); occasional after-hours work during critical incidents or cutovers.

Travel

Onsite customer visits may be required for specific contracts, cutovers, or escalations (not routine by default).

Required Education and Experience

U.S. citizenship required to support certain regulated customers and environments.
5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Strong networking fundamentals: VLANs, subnetting, DHCP/DNS, routing basics, and troubleshooting methodology.
Hands-on firewall experience in production: NAT, rule sets, VPN troubleshooting, and change validation (Sophos preferred).
Production experience with Windows Server and Active Directory fundamentals (AD DS, DNS; basic GPO knowledge).
Microsoft 365 administration beyond user accounts (identity and security fundamentals; Conditional Access knowledge strongly preferred).
Strong customer-facing communication and active listening; able to work directly with SMB owners.

Preferred Education and Experience

MSP experience supporting multiple customers with differing standards and tooling.
Switching/wireless experience (Ruckus and/or Aruba preferred).
VMware and/or Hyper-V experience; Scale Computing experience is a plus.
PowerShell scripting/automation (runbooks, repeatable fixes).
Compliance/security exposure (CMMC/NIST/CIS) and secure configuration practices.
Preferred platforms (plus): Sophos, Ruckus, Aruba, Scale Computing, Hyper-V, VMware (plus; not required).

Work Authorization/Security Clearance (if applicable)

U.S. citizenship required to support certain regulated customers and environments.

AAP/EEO Statement

Velocity1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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More about this job

Skills

Root cause analysis
Troubleshooting
Microsoft 365
Active listening
Troubleshoot
DHCP
DNS
VMware
Microsoft Windows Server
Microsoft Access
Microsoft Exchange
Microsoft Teams
Microsoft SharePoint
VPN
Microsoft Active Directory
Communication skills
Microsoft PowerShell
Regulatory compliance
Recruitment

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