Endpoint Administrator I

Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The Endpoint Administrator I position plays a crucial role in driving continuous endpoint modernization initiatives within the organization. This includes expanding our strategic roadmap for endpoint services with a focus on tools like Windows Autopilot, Microsoft Intune, Microsoft Authenticator, and Azure Virtual Desktop (AVD).

In this role, you will evaluate emerging technologies and operating systems to identify opportunities for enhancement and innovation. Additionally, you will serve as an escalation point for support teams, providing expert guidance and troubleshooting assistance as needed. This position requires collaboration with various stakeholders to ensure seamless integration and deployment of new technologies, as well as a commitment to maintaining the highest standards of user experience and system performance. Your efforts will directly contribute to optimizing our endpoint management processes and improving overall operational efficiency.

Day in the Life:

• Administer, optimize, image, and deploy corporate enterprise endpoints including physical and virtual workstations.
• Assist in infrastructure maintenance activities including monitoring and testing, following established procedures and guidelines under supervision.
• Support the Endpoint Services team by contributing to internal Knowledge Articles.
• Assist with inventory processing for incoming and outbound assets ensuring equipment is properly tagged and recorded into ServiceNow.
• Take ownership over assigned tasks, projects, and tickets focusing on quality and communication while following established procedures and guidelines under supervision.
• Follow regulatory requirements and ensure that daily maintenance tasks comply with security and regulatory standards.
• Communicate effectively with internal team members to understand user needs and provide clear updates on task progress.

Qualifications:

• Bachelor’s degree preferred
• AZ-900 preferred
• 1+ year experience imaging physical and/or virtual endpoints required.
• 1+ year experience with ticketing systems and SLA adherence required.
• 1+ year experience with MDM platforms (Ex: Intune, Trellix, ManageEngine, Tanium) preferred.
• Must be able to lift up to 20 pounds. Must be able to sit, stand, reach, and kneel for long periods.
• Familiarity with compliance standards such as PCI-DSS is highly preferred.
• Competent in Active Directory user, computer and group administration, security standards, tuning, configuration and monitoring of Endpoints.
• Intermediate competency in supporting Windows 10/11, MacOS, Android and iOS.
• Ability to context switch in a dynamic and highly complex work environment.
• Experience following ITIL standards.
• Proven ability to write and/or implement scripts for automation.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity $25.96 - $33.08 - $40.19 of salary range

The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.