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AI Data Engineer
Cognizant
Lansing, MI
- $100,000 to $115,000 USD / year
As an AI Data Engineer, you will make an impact by designing, building, and optimizing scalable cloud-native data engineering solutions that enable advanced AI-driven applications and…
Added just now
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AI Data Engineer
Cognizant
Lansing, MI
- $100,000 to $115,000 USD / year
As an AI Data Engineer, you will make an impact by designing, building, and optimizing scalable cloud-native data engineering solutions that enable advanced AI-driven applications and…
Added 57 mins ago
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Project Engineer
GPAC
Kansas City, KS
- $90,000 to $130,000 USD / year
The Project Engineer is responsible for assisting on mechanical construction projects from preconstruction through closeout. This role requires strong leadership, financial oversight,…
Added 57 mins ago
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Project Engineer
GPAC
Olathe, KS
- $90,000 to $130,000 USD / year
The Project Engineer is responsible for assisting on mechanical construction projects from preconstruction through closeout. This role requires strong leadership, financial oversight,…
Added 59 mins ago
Controls Electrical Engineer
GPAC
Berea, SC
We are seeking a motivated and experienced Controls Electrical Engineer to join our team. The ideal candidate will have a strong background in manufacturing, electrical engineering, and…
Added 59 mins ago
Controls Electrical Engineer
GPAC
Greer, SC
We are seeking a motivated and experienced Controls Electrical Engineer to join our team. The ideal candidate will have a strong background in manufacturing, electrical engineering, and…
Added 1 hour ago
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Senior Director, Special Projects - Data Center Operations (Nashville, TN)
Oracle
Jefferson City, MO
- $193,600 to $414,400 USD / year
You will lead directors, managers, technical SMEs, project managers, vendors, and cross-functional partners across Construction, Engineering, Commissioning, Data Center Operations,…
Added 1 hour ago
Electrical Test Engineer - Power & Control Systems (PTC)
HX5 Sierra LLC
Sandusky, OH
Electrical Test Engineer - Power & Control Systems (PTC) Location US-OH-Sandusky Job ID 2026-3339 # Positions 2 Experience (Years) 5 Type of Position Regular Full-Time Level Experienced…
Added 1 hour ago
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Technology Operations Engineer – OpenText B2B Integrations
Cognizant
New Albany, OH
- $79,000 to $92,500 USD / year
…at the heart of everything we do. As a Technology Operations Engineer – OpenText B2B Integrations , you will play a critical role in ensuring the stability, security, and performance of…
Added 1 hour ago
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Associate Energy Engineer
Siemens
Cincinnati, OH
- $62,290 to $106,783 USD / year
The Associate Energy Engineer role involves working closely with our existing Siemens Customers to help improve their facility’s energy efficiency and carbon footprint. The Associate Energy…
Added 1 hour ago
Mechanical Engineer
Cleaning Technologies Group
Cincinnati, OH
The Mechanical Design Engineer supports the design and development of custom machinery by creating detailed mechanical designs, drawings, and documentation under the guidance of senior…
Added 1 hour ago
Senior Full Stack Developer, Agentic Engineering
FullBloom
Statewide, PA
This role is hired to build agent-first. The Senior Full-Stack Developer, Agentic Engineer is a founding member of a small, new engineering squad building the next generation of…
Added 2 hours ago
Automations Engineer
GPAC
Jonesboro, AR
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 2 hours ago
Automations Engineer
GPAC
West Helena, AR
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 2 hours ago
G
Project Engineer
GPAC
Olathe, KS
- $90,000 to $130,000 USD / year
The Project Engineer is responsible for assisting on mechanical construction projects from preconstruction through closeout. This role requires strong leadership, financial oversight,…
Added 2 hours ago
Automations Engineer
GPAC
Conway, AR
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 2 hours ago
Automations Engineer
GPAC
Pine Bluff, AR
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 3 hours ago
Electrical Instrumentation and Controls Designer
Smyth Industries
Tucson, AZ
Added 3 hours ago
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Campus Undergraduate Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $24.05 to $63 USD / hour
At American Express, we empower future technologists to learn, innovate, and make an impact from day one. As an AI Engineer Intern in Enterprise Technology Services, you’ll join a 10-week…
Added 3 hours ago
Senior Entra ID / Active Directory Migration Engineer
Two95 International Inc.
Newtown Square, PA
We are seeking an experienced Entra ID / Active Directory Engineer to support an enterprise SSO migration project, transitioning 100+ applications from PingFederate to Microsoft Entra ID.…
Added 3 hours ago
Project Engineer
Waldemar S. Nelson
New Orleans, LA
NELSON is currently looking for a Project Engineer to help support its engineering project management efforts across large multi-discipline industrial projects. Prospective candidates can…
Added 3 hours ago
Senior Platform Engineer
Foresight Works Ltd
NY · New York, NY
You will design and run the infrastructure, delivery pipelines and observability that let every engineer ship safely and often. You will make the platform secure and compliant by default,…
Added 3 hours ago
Senior Platform Engineer
Foresight Works Ltd
San Francisco, CA
You will design and run the infrastructure, delivery pipelines and observability that let every engineer ship safely and often. You will make the platform secure and compliant by default,…
Added 3 hours ago
Senior Data Engineer
Foresight Works Ltd
NY · New York, NY
…works from its own schedule and its own spreadsheets. When a project slips, the people who could fix it usually find out last. For an AI data center, a month late can mean tens of millions…
Added 3 hours ago
Senior Data Engineer
Foresight Works Ltd
San Francisco, CA
…works from its own schedule and its own spreadsheets. When a project slips, the people who could fix it usually find out last. For an AI data center, a month late can mean tens of millions…

Vectra

Customer AI & Automation Engineer

TX, United States
Austin, TX, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.

About Vectra AI

Vectra AI is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform brings together signal across public cloud, SaaS, identity, and data center networks to help security teams prioritize, investigate, and respond to advanced cyber-attacks.

The Role

Vectra AI is building a proactive, intelligent customer experience model that helps customers deploy, adopt, realize value, and expand with less dependency on manual intervention. These are the next steps in our customer experience that pair both human touch and automated enablement for our customers. The Customer AI & Automation Engineer will create the technical foundation that makes this model scalable, reliable, and measurable.

The Customer AI & Automation Engineer designs, builds, tests, and operates the workflows, integrations, and AI agents that power customer journeys across Salesforce, HubSpot, Pendo, enablement and product signals. This is a hands-on builder role for someone who combines systems thinking, data fluency, and practical business judgment.

The role supports Technical Account Managers (TAMs), Sales Engineers (SEs) responsible for post-sales account management, Professional Services (PS), Technical Support, and broader Digital Success initiatives.

Your Impact

Build and maintain customer lifecycle workflows across HubSpot, Salesforce, Pendo, and connected customer systems.
Design and operationalize AI agents for journey operations, signal detection, next-best-action recommendations, support guidance, and customer insight.
Translate requirements from Lifecycle Strategy, Customer Success, Support, SE, Product, Enablement, and Marketing into scalable automation and orchestration logic.
Technical Account Management: Automate account health preparation, technical success plan updates, recurring health checks, action tracking, and customer review preparation.
SE post-sales account management: Support technical account oversight, deployment and adoption reviews, product utilization analysis, technical risk identification, and follow-through on customer actions.
Professional Services: Streamline onboarding, deployment planning, readiness checks, project updates, and delivery documentation.
Technical Support: Improve case triage, troubleshooting, knowledge retrieval, and resolution workflows.
Digital Success: Build scalable onboarding, adoption guidance, customer health monitoring, and proactive outreach workflows.
Develop integrations and data flows that connect customer, product, support, engagement, and enablement signals.
Establish testing, QA, monitoring, exception handling, observability, and rollback procedures for automations and AI-enabled workflows.
Create operational reporting that surfaces journey enrollment, workflow health, drop-offs, exceptions, adoption signals, and agent performance.
Support the Customer Lifecycle Council with technical feasibility assessments, implementation estimates, and evidence on what is working or breaking.
Map customer journeys and internal processes, including handoffs between teams, and prioritize use cases based on customer impact, effort saved, feasibility, and business value.
Integrate knowledge platforms and internal product systems into agent workflows using APIs and orchestration tools.
Define clear operational ownership and human approval steps for agent actions, supported by audit trails and data protection controls.
Improve production workflows using feedback and usage data; document solutions and train teams to use and maintain them.

What You Will Bring

Demonstrated experience designing, building, deploying, and operating production-scale AI agents using both OpenAI GPT and Anthropic Claude models.
Hands-on experience selecting and orchestrating models for different tasks, including tool use, retrieval, structured outputs, workflow execution, evaluation, observability, permissions, and human escalation.
Proven ability to move agents beyond prototype stage into reliable, governed enterprise use cases with measurable business outcomes.
Experience building complex workflow automation and systems integrations in a customer-facing, revenue, marketing operations, customer operations, or product operations environment.
Strong analytical and troubleshooting skills, with the ability to trace a customer outcome through data, systems, workflow logic, and operational ownership.
A disciplined approach to testing, data quality, permissions, exception handling, and change management.
Ability to translate ambiguous business requirements into simple, scalable technical solutions and communicate clearly across technical and non-technical teams.
Proficiency in Python or JavaScript/TypeScript and experience working with webhooks and structured data.
Hands-on experience with prompt design and retrieval-augmented generation.

Preferred Qualifications

Experience operating multi-model agent environments, including practical knowledge of GPT and Claude strengths, limitations, cost, latency, safety, and evaluation considerations.
Experience with customer lifecycle, digital customer success, product-led growth, or customer marketing motions.
Familiarity with customer health, telemetry, product usage, support, and enablement data.
Experience working in B2B SaaS, cybersecurity, or another complex enterprise technology environment.
Practical experience with Salesforce, HubSpot, Pendo, support platforms, CDPs or data warehouses, APIs, and automation tools.
Familiarity with Jira, MuleSoft, Forethought, or comparable platforms.
Understanding of technical account management, post-sales account management, implementation, and service delivery processes.

Success Measures

Reduced manual effort across targeted workflows.
Shorter cycle times and faster customer onboarding and time to value.
Increased product adoption and effective digital engagement.
Earlier identification and follow-through on customer risks.
Improved efficiency and account coverage for TAMs and post-sales SEs.
Reliable agent execution and measurable customer experience improvements.

Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.

Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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More about this job

Skills

Customer experience
Salesforce
HubSpot
Sales
Technical support
Customer insight
Onboarding
Documentation
Troubleshooting
Reporting
Workflow
Data protection
Change management
Python
JavaScript
TypeScript
Cybersecurity
Jira
MuleSoft

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