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Added 1 min ago
Associate Banker II - Hillsborough (20 Hour)
TD Bank
Hillsborough, NJ
Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy
Added 1 min ago
Associate Banker II - Whitehouse Station (20 hour)
TD Bank
Whitehouse Station, NJ
Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy
Added 2 mins ago
Capital Improvements Construction Inspector
MacKay
Atlanta, GA
…engineering excellence, trusted relationships, and exceptional client service throughout the Southeast. Now, as Lowe Engineers, A Part of MacKay, we're building on that legacy as part of a…
Added 2 mins ago
QD
Medical Laboratory Scientist II- Chemistry and Hematology
Quest Diagnostics Inc
Hackensack, NJ
- $32 to $50.73 USD / hour
…financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may…
Added 2 mins ago
.NET PostgresSQL Developer - 6474423
Accenture
Morristown, NJ
This role requires working onsite with the client 3 days per week in Jersey City or Pennington, NJ
Added 2 mins ago
Data Modeling Databricks Snowflake Developer - 6474436
Accenture
Morristown, NJ
Ensure service quality and efficiency while managing delivery outcomes and identifying opportunities for follow on work through up selling or cross selling.
Added 2 mins ago
A
Engineering Systems - Dassault 3DExperience Solution Architect
Accenture
Morristown, NJ
- $94,400 to $293,800 USD / year
…in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people…
Added 2 mins ago
A
MES Consultant | PAS-X
Accenture
Morristown, NJ
- $30.67 to $98.94 USD / hour
…in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people…
Added 2 mins ago
Learning Technology Manager
Accenture
Morristown, NJ
A learning technology consultant with a track record of turning complex client challenges into lasting outcomes. At the Manager level, you lead with delivery excellence - running LMS and…
Added 2 mins ago
Associate Banker II - Morristown - Bilingual (Spanish)
TD Bank
Morristown, NJ
Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy
Added 2 mins ago
A
Edge Mid-Market Sales Account Executive - Adobe
Accenture
Morristown, NJ
- $122,700 to $187,800 USD / year
…market creation, whitespace account development, and first-time customer acquisition. These sellers will report to the Adobe Ecosystem Growth Sales Leader and will be accountable for…
Added 2 mins ago
A
Cúram Technical Developer
Accenture
Morristown, NJ
- $73,800 to $218,800 USD / year
…in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 814,000 people…
Added 2 mins ago
E-Referral Specialist Home Health
CenterWell
Trenton, NJ
As an E-Referral Specialist you will report to the E-Referral Supervisor. You will be an important part of the referral process as this role is the initial contact point for the client or…
Added 3 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Trenton, NJ
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 4 mins ago
CP
CASE MANAGER - PART-TIME
Calcasieu Parish Police Jury
Lake Charles, LA
- $17.37 to $24.56 USD / hour
- Part-time
Incumbents identify available resources for clients, track client progress and participation, Responsibilities may include; providing direct service to clients; ensuring services adhere to…
Added 5 mins ago
UC
Eligibility Specialist (FNS)
Union County
Monroe, NC
- $24.55 to $36.83 USD / hour
…eligibility and providing ongoing caseload management for economic service assistance programs such as Food and Nutrition Services, Temporary Assistance to Needy Families (Work First),…
Added 6 mins ago
Associate Attorney
Robertson, Anschutz, Schneid, Crane & Partners, PLLC
Remote, United States
…empowered to take ownership of their work, contribute to meaningful client outcomes, and continuously develop their skills within a fast-paced, evolving legal environment. Employees benefit…
Added 6 mins ago
CG
ROUTE DRIVER - SMARTSERVICE (FULL TIME)
Compass Group
Lakewood, NJ
- $23 USD / hour
- Full-time
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft…
Added 6 mins ago
CG
STAFFING & DISPATCH COORDINATOR
Compass Group
NEW HYDE PARK, NY
- $53,200 to $60,000 USD / year
By the mid-1980s, CDC had become the NY Metro area's largest office beverage supplier by combining innovation with a devotion to providing superior service.
Added 6 mins ago
CG
ROUTE DRIVER - VENDING (FULL TIME)
Compass Group
Montgomery, AL
- $16.5 to $18 USD / hour
- Full-time
Both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity…
Added 6 mins ago
RD
Billing Associate
RR Donnelley
Wheeling, WV
- $35,400 to $48,800 USD / year
The Billing Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry,…
Added 6 mins ago
EVS Operations Manager
Compass Group
DETROIT, MI
At least 1 year of supervisory experience in support service related field with high customer/client contact.
Added 6 mins ago
DIR, DINING SERVICES II - NORTHEASTERN UNIVERSITY - BOSTON, MA
Compass Group
BOSTON, MA
Maintain client and customer happiness by ensuring food quality and customer service standards are met consistently.
Added 8 mins ago
A
Labeling Specialist
Actalent
Carlsbad, CA
- $25 to $32 USD / hour
…services and a ClearlyRated Best of Staffing® winner for both client and talent…
Added 10 mins ago
Branch Operations Lead - Yuma West Branch- Yuma, AZ
JPMC page
Yuma, AZ
…opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the…

Closed listing

VCA Animal Hospitals

Customer Service Representative - Float

Concord, CA, United States
Oakland, CA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Position Summary

The Customer Service Representative (CSR) is an essential member of the veterinary hospital team and serves as the primary point of contact for clients and their pets. The CSR is responsible for creating a welcoming, compassionate, and professional client experience while supporting the hospital’s daily operations. This position requires excellent communication, organization, attention to detail, and the ability to remain calm and professional in a fast-paced medical environment. The CSR works closely with doctors, veterinary technicians, assistants, and hospital leadership to ensure efficient patient flow and a positive experience for both clients and team members.

We are looking for someone to join our team, as well as the team of our sister locations, as a floating customer service representative.

Essential Responsibilities Client Service & Communication

Welcome clients and patients warmly and professionally upon arrival.
Answer incoming phone calls, emails, and other client communications promptly and courteously.
Schedule, confirm, and modify appointments according to hospital protocols and doctor availability.
Communicate appointment expectations, hospital policies, and required information clearly to clients.
Assist clients with questions regarding services, medications, medical records, referrals, and general hospital processes.
Maintain a compassionate and professional demeanor when working with clients experiencing stressful or emotional situations.
Recognize client concerns and appropriately escalate medical or service-related issues to the appropriate team member or hospital leadership.
Provide clear communication regarding estimated costs, payment expectations, and available payment options.

Check-In & Check-Out

Accurately check patients in and out of the hospital.
Verify and update client and patient information, including contact information, patient history, and referring veterinarian information.
Confirm appointment details and ensure appropriate paperwork and consent forms are completed.
Prepare invoices and review charges with clients at checkout.
Process payments accurately using approved payment methods.
Provide receipts, medication instructions, medical records, and other appropriate discharge materials.
Ensure outstanding balances and financial concerns are addressed according to hospital policy.

Scheduling & Patient Flow

Maintain an organized and efficient appointment schedule.
Coordinate appointments between doctors, technicians, procedures, drop-offs, and other hospital services.
Identify scheduling conflicts and communicate with the medical team to resolve them.
Confirm upcoming appointments and follow established protocols for reducing missed appointments and cancellations.
Assist with managing patient flow throughout the hospital to help minimize client wait times.
Coordinate referrals, outside diagnostics, specialty appointments, and medical record requests as needed.

Medical Records & Administrative Support

Maintain accurate and complete client and patient records.
Scan, upload, and organize medical documents and outside records.
Request medical records from referring hospitals and specialty facilities when needed.
Assist with prescription and medication refill requests according to hospital protocols.
Communicate refill requests to the appropriate medical team member.
Maintain confidentiality of client and patient information.
Complete administrative tasks accurately and within established timelines.

Hospital Operations

Maintain a clean, organized, and professional reception and client-service area.
Monitor supplies and notify hospital leadership when front-desk or client-service supplies need replenishment.
Support hospital protocols related to safety, infection control, controlled substances, client privacy, and workplace standards.
Assist the medical team with appropriate non-medical administrative tasks during busy periods.
Communicate effectively with the CSR, technician, assistant, and doctor teams to support smooth hospital operations.
Participate in staff meetings, training, and continuing education as requested.
Follow all hospital policies, procedures, and established workflows.

Client Experience & Relationship Building

Help create a positive, welcoming experience for every client and patient.
Demonstrate empathy and professionalism during difficult conversations, including discussions involving finances, medical concerns, unexpected outcomes, or end-of-life care.
Educate clients about hospital services, preventive care recommendations, wellness plans, and other appropriate services.
Identify opportunities to improve the client experience and communicate suggestions to hospital leadership.
Build strong, respectful relationships with clients and members of the veterinary team.
Represent the hospital’s values and standards in every client interaction.

Qualifications

Required:

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong customer service skills.
Strong organizational and multitasking abilities.
Ability to work effectively in a fast-paced environment.
Ability to handle sensitive or emotional client interactions professionally.
Basic computer proficiency.
Strong attention to detail and accuracy.
Ability to work collaboratively as part of a multidisciplinary veterinary team.

Preferred:

Previous veterinary hospital, animal care, medical, dental, or healthcare experience.
Previous veterinary receptionist or customer service experience.
Familiarity with veterinary terminology and common veterinary services.
Experience with veterinary practice management software.
Experience handling medical records and financial transactions.

Physical & Work Environment

Ability to remain on your feet for extended periods.
Ability to sit, stand, bend, and move throughout the hospital during the workday.
Ability to safely interact with dogs, cats, and other animals in a veterinary hospital environment.
May occasionally be exposed to animal hair, bodily fluids, odors, cleaning products, and other materials commonly encountered in veterinary medicine.
Ability to work in a fast-paced environment where priorities may change throughout the day.
May be required to work weekends, holidays, or extended hours depending on hospital needs.

Core Competencies

Client-centered service
Compassion and empathy
Professional communication
Organization and attention to detail
Teamwork and collaboration
Problem-solving
Adaptability
Reliability and accountability
Time management
Professionalism
Confidentiality
Ability to remain calm under pressure

Success in This Role A successful CSR understands that excellent veterinary client service is more than answering phones and checking clients in and out. The CSR helps connect the client, patient, and medical team while keeping the hospital organized, efficient, and welcoming. The ideal candidate is proactive, dependable, compassionate, and comfortable asking questions, communicating concerns, and looking for ways to support both clients and coworkers. They take ownership of their responsibilities and understand that every interaction contributes to the overall client and patient experience. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

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