Jobs in the United States

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Added 1 min ago
Store Associate
CVS Health
MIAMI, FL
The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a…
Added 2 mins ago
Registered Nurse Case Management
Ascension
Evansville, IN
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring…
Added 2 mins ago
Patient Service Representative
Ascension
Baltimore, MD
High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
Added 2 mins ago
Registered Nurse Case Manager
Ascension
Panama City, FL
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring…
Added 2 mins ago
Registered Nurse
Ascension
Miramar Beach, FL
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring…
Added 2 mins ago
Registered Nurse ICU
Ascension
Miramar Beach, FL
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring…
Added 2 mins ago
Patient Care Tech Med Surg
Ascension
Murfreesboro, TN
High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
Added 2 mins ago
Cardiology EP NP / PA
Ascension
Indianapolis, IN
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring…
Added 2 mins ago
Advance Heart Failure Cardiology NP / PA
Ascension
Indianapolis, IN
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring…
Added 2 mins ago
Cardiology EP NP /PA
Ascension
Indianapolis, IN
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring…
Added 2 mins ago
Sterile Processing Manager
Ascension
Milwaukee, WI
Schedule: Full-time | Day Shift
Added 2 mins ago
Office Operations Assistant
Ascension
Milwaukee, WI
Schedule: Day Shift | Full-time · High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
Added 2 mins ago
Patient Care Tech Joints
Ascension
Nashville, TN
Schedule: Night Shift | Part-time · High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
Added 2 mins ago
Patient Care Technician
Ascension
Nashville, TN
Schedule: Day Shift | Part-time · High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
Added 2 mins ago
Registered Nurse Diagnostic Cardiology
Ascension
Nashville, TN
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring…
Added 2 mins ago
Patient Access Family Medicine
Ascension
Chicago, IL
Schedule: Rotating shift l Full-time · High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
Added 2 mins ago
RN Critical Care Manager
Ascension
Evansville, IN
Schedule: Full Time | Day Shift · Required professional licensure/certification AND 3 years of experience and 1 year of cumulative leadership experience required
Added 2 mins ago
Patient Care Technician Stepdown Telemetry Observation
Ascension
Austin, TX
High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
Added 2 mins ago
Registered Nurse Emergency Department
Ascension
Waco, TX
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring…
Added 2 mins ago
Manager of External Communications
Ascension
Saint Louis, MO
High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job…
Added 2 mins ago
A
Assistant Vice President of Real Estate - Market Execution
Ascension
Saint Louis, MO
- $167,851.85 to $226,600 USD / year
Associate's degree/Bachelor's degree with 7 years of applicable cumulative job specific experience required, with 4 of those years being in leadership/management.
Added 2 mins ago
Pharmacist
Ascension
Derby, KS
Schedule: Day Shift l Full time
Added 2 mins ago
Technician Pharmacy Advocate Advanced
Ascension
Derby, KS
High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Technical degree OR 4 years of applicable cumulative job specific experience required.
Added 2 mins ago
Technician Pharmacy Advocate Senior
Ascension
Derby, KS
High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Technical degree OR 4 years of applicable cumulative job specific experience required.
Added 2 mins ago
Clinical Nurse Educator - Critical Care
MHM Support Services
United States

VCA Animal Hospitals

Client Service Representative

Wichita Falls, TX, United States

Apply on vcacareers.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

The Customer Service Representative (CSR) is an essential member of the veterinary healthcare team, responsible for providing exceptional client service and ensuring a welcoming, organized, and efficient experience for clients and their pets. The CSR serves as the first point of contact for clients, both in person and over the phone, and works closely with veterinarians, veterinary technicians, and other hospital team members to support patient care and daily hospital operations. Essential Responsibilities

•

Welcome clients and their pets warmly, providing compassionate, professional, and attentive customer service.
Answer incoming phone calls, respond to client inquiries, schedule appointments, and direct calls to the appropriate team members.
Schedule appointments efficiently, following hospital scheduling guidelines and ensuring appropriate appointment types and durations.
Check patients in and out, maintain accurate client and patient records, and process payments and invoices.
Communicate with clients regarding appointment reminders, follow-up care, prescription requests, and other hospital needs.
Ensure patients with medically necessary follow-up care are scheduled for future appointments before leaving the hospital whenever possible.
Assist with client education regarding hospital services, wellness plans, CareClub benefits, and available pharmacy options.
Receive and appropriately route faxes, medical records, prescription requests, and other incoming documentation to the appropriate team members.
Maintain accurate records within the hospital's practice management system.
Collaborate with veterinarians, veterinary technicians, and hospital leadership to support efficient patient flow and a positive client experience.
Handle client concerns professionally, demonstrating empathy and escalating issues to hospital leadership when appropriate.
Maintain a clean, organized, and welcoming reception area.
Follow hospital policies and procedures regarding client communication, financial transactions, confidentiality, and patient safety.
Support hospital goals related to client satisfaction, appointment utilization, client retention, and overall operational efficiency.
Perform additional duties as assigned to support the needs of the hospital.
Qualifications
Previous customer service or client-facing experience preferred.
Veterinary, medical, or animal care experience is a plus.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Comfortable using computers and learning practice management and scheduling software.
Ability to remain calm, professional, and compassionate when interacting with clients who may be stressed or concerned about their pets.
Ability to work collaboratively as part of a team while maintaining accountability for assigned responsibilities.
Willingness to learn veterinary terminology, hospital protocols, and client service best practices.
Key Competencies
Compassionate client service and communication
Teamwork and collaboration
Organization and time management
Problem-solving and conflict resolution
Attention to detail and accuracy
Professionalism and accountability
Adaptability in a fast-paced veterinary environment
Work Environment This position operates in a busy veterinary hospital environment and requires frequent interaction with clients, patients, and medical team members. The role may involve extended periods of standing or sitting, frequent computer and telephone use, and occasional exposure to animals, animal-related odors, and hospital cleaning products. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

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Jobs in the United States