Travel Coordinator

Ikon Technologies is an innovative solutions provider for the automobile industry. We strive to be the trusted partner of franchise dealers by providing reliable, user-friendly, connected car applications and services to help save time, enhance profit, and build lasting relationships with customers. Our commitment to providing unwavering support and the highest-quality solutions on the market is what sets us apart.

We are looking for a detail-oriented, dependable Travel Coordinator to support our field teams - including Account Managers, Sales, and Field Support - with day-to-day travel arrangements. In this onsite role, you will process travel requests, book flights, hotels, and rental cars in SAP Concur following company travel policy, and keep travel records accurate and organized. This is a great fit for someone with strong clerical and customer service skills who enjoys keeping details straight and helping people get where they need to go.

Responsibilities

• Book Travel: Process travel requests from field staff and book flights, hotels, and rental cars in SAP Concur.
• Follow Policy: Book within company travel policy (fare classes, hotel rate limits, preferred vendors) and send out-of-policy requests to your supervisor for approval.
• Itineraries: Send confirmed itineraries and confirmation numbers to travelers before they leave and answer their trip questions.
• Traveler Profiles: Keep traveler profiles up to date, including loyalty numbers, preferences, and contact details.
• Changes & Disruptions: Handle changes, cancellations, and rebooking during flight delays, cancellations, or bad weather, following our procedures.
• Records & Reconciliation: Keep organized booking records, match travel charges to bookings, and flag any discrepancies.
• Travel Credits: Track unused airline tickets and credits so they're applied to future trips.
• Reporting: Prepare simple booking and spend reports in Concur or Excel when requested.
• Quality & Improvement: Follow documented procedures, report booking errors or traveler complaints, and suggest ways to reduce cost, errors, or delays.

Qualifications

• High school diploma or GED required; associate degree or some college a plus.
• 1–2 years of clerical, administrative, customer service, or travel booking experience.
• Software: SAP Concur, Sabre, or Navan experience preferred but not required (we'll train you on Concur); working knowledge of Outlook, Word, and Excel.
• Accuracy: Strong data entry skills and close attention to names, dates, and confirmation numbers.
• Organization: Able to juggle multiple requests and meet deadlines in a fast-paced office.
• Communication: Clear, friendly phone and email skills.
• Schedule: Able to work onsite in Arlington, TX, Monday–Friday during business hours; occasional after-hours help with urgent travel issues.