Revenue Enablement Manager
JOB DESCRIPTION
Job Title: Revenue Enablement Manager Position Type: Full Time
Work Setting: Remote Group: Network
Reports to: Director of Revenue Enablement FLSA: Salary, Exempt
ABOUT VAXCARE
The healthcare system is complex, presenting challenges for everyone - patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare.
THE POSITION
We're looking for a Revenue Enablement Manager to make sure the details are right on both sides of a signed contract. Before signature, you help sellers run a thorough discovery, so we win the business and know exactly what we're committing to. After signature, you get every detail in place to bring the customer live, act as their day-to-day contact through go-live, and keep issues off the sellers' plates. We're defining this process now, and you'll help build and improve it with the rest of the Revenue Enablement team. The role covers four areas:
- Discovery & Deal Support. Train sellers to gather the information that wins deals and sets up implementation, and take a direct role in discovery on select larger opportunities.
- Customer Readiness & Go-Live. Take signed customers from pre-implementation through go-live: line up every requirement, run the handoff, and raise red flags early.
- Sales Enablement & Training. Onboard, train, and certify sellers so they ramp faster and run our process the same way every time.
- Programs, Tools & Process. Own enablement programs and tools, document how the work gets done, and improve it with the team.
We support health systems and independent physician groups. Each Revenue Enablement Manager is aligned to a sales team and cross-trained to cover the others, and may focus more on pre-signature or post-signature work depending on the team's needs.
Everything here serves one goal: higher sales velocity, and a shorter, more predictable path from first conversation to first dose.
VaxCare is scaling bookings aggressively, and health systems are a growing part of that growth. Every deal depends on getting the details right, first in discovery and then on the road to go-live. You'll be at the center of both, and you'll help define and improve how we do this work as the Revenue Enablement team grows.
ESSENTIAL RESPONSIBILITIES
Discovery & Deal Support (Before Signature)
- Train sellers to run thorough discovery: what information to collect, why it matters for implementation, and how to gather it without slowing the deal.
- Own the discovery template and make sure what's collected is captured in Salesforce, so it carries straight into onboarding instead of being collected twice.
- On select larger opportunities, take a direct role in discovery alongside the seller.
- For smaller accounts, coach sellers on their discovery and check that it's complete.
- Spot scope and financial questions before signature, so they don't surprise the customer later.
Customer Readiness & Go-Live (After Signature)
- Get involved before signature as the customer's point of contact through go-live, so the move from Sales to Implementation feels like one experience.
- Begin pre-implementation work as the deal nears signature: coordinate the agreements and customer information needed to get started, including third-party EHR integrations.
- Run the handoff from Sales to Implementation to a defined standard, so what we learned in discovery carries through to go-live.
- Serve as a main point of contact for the customer's operational leaders, and keep regular communication going through go-live.
- Be the team's eyes and ears during implementation: answer operational questions, work through issues with internal teams, and keep sellers and leadership informed.
- Raise red flags early. Escalate risks to sales leadership and Implementation before they delay go-live or affect the relationship.
- For practices, guide new sellers through moving enrolled accounts to go-live, train sellers to deliver go-live training for smaller practices, and step in to deliver it yourself when needed. For larger accounts, where the Implementation team leads go-live, make sure the handoff sets them up to succeed.
- Coordinate internal readiness across Implementation, Operations, Billing, and other teams, so every go-live date is backed by a readiness check.
- After go-live, hold short check-ins for the first few months, then hand the relationship cleanly to Partner Success.
Sales Enablement & Training
- Deliver onboarding and ongoing training for sellers on discovery and the post-signature process, and reinforce it on live deals.
- Run role-plays and skill checks with sales managers to confirm sellers are ready on discovery and the post-signature process.
- Maintain and update training materials, playbooks, job aids, and sales content, and retire what's outdated, so sellers can find what they need quickly and trust that it's current.
- Turn product, pricing, process, and program changes into clear field updates and training, in partnership with Marketing, Product, and Sales leadership.
Programs, Tools & Process
- Own one or more enablement programs end to end (e.g., discovery, new-hire onboarding, certification, or the handoff process): plan, build, deliver, measure, and improve.
- Write down how the work gets done: standard operating procedures, checklists, and templates that make the work repeatable as the team grows.
- Act as an expert user of the enablement tools we put in place. Help test and launch them, train sellers on them, and drive adoption.
- Find the recurring causes of stalled deals and delayed go-lives and fix them at the source, often by changing training, discovery, the handoff, or the sales process.
- Support enablement content and sessions for our National Sales Meetings.
By the end of year one, success means:
- A standard discovery process that sellers are trained and certified on, with results captured in Salesforce.
- A defined, measurable handoff from Sales to Implementation in use on every new signed deal.
- Customers moving from signature to go-live on a predictable timeline, with issues raised early.
- A repeatable onboarding and certification program for new sellers.
- Documented processes the team can run consistently and improve over time.
How We'll Measure Success Discovery & Deal Support
- Discovery completeness at signature, and how often missing information delays implementation
- Scope or financial surprises raised after signature
Customer Readiness & Go-Live
- Time from signature to go-live, and how predictable it is
- Quality of handoffs to Implementation
- Signed-but-not-live backlog: volume and age
- Issues resolved without pulling the seller back in
Sales Enablement & Process
- Seller readiness on discovery and the post-signature process
- Programs and processes documented well enough for the team to run them consistently
REQUIRED EXPERIENCE & QUALIFICATIONS
Required
- Bachelor's degree or equivalent experience
- 4+ years in sales enablement, sales training, customer onboarding or implementation, project management, or sales operations
- Experience managing multi-month, multi-stakeholder customer onboardings or implementations, ideally with healthcare organizations
- A track record of delivering sales training and onboarding that measurably improved seller performance
- An excellent facilitator and coach who can explain complex processes clearly to a room of sellers, clinic staff, or health system leaders
- Strong project management. You run many accounts and workstreams at once with clear plans, timelines, and follow-through.
- Exceptionally detail-oriented with discovery, documentation, data collection, and account preparation
- Confident raising risks early, following up until issues are resolved, and keeping stakeholders informed
- Comfortable working in Salesforce or another CRM, and quick to learn new tools
- Strong cross-functional skills, with credibility among sellers, operators, and customers
Preferred
- Health system experience, especially working with operational sponsors (e.g., CNO, VP of Operations) and IT teams
- Familiarity with EHR integrations and timelines (e.g., Epic, eCW, athenahealth, Allscripts)
- Experience with healthcare billing, payer, or reimbursement concepts
- Experience with revenue orchestration platforms (e.g. Salesforce, Gong, Outreach, Hubspot)
- Experience with sales enablement and learning platforms (e.g., Highspot, Seismic, Mindtickle)
- Experience mentoring or leading peers on a team
COMPETENCIES: Core to all positions at VaxCare
We Live (and Work) by Our Values:
- Building a team culture founded on trust, collaboration, and delivery excellence
- Belief in Something Bigger than Ourselves – Capacity to derive meaning from a larger purpose
- Humility as a Posture of Learning – Burning curiosity to learn without ego
- Adaptability & Embracing Change – Nimbleness & ready to seize new opportunities
Additional “Must Haves”:
- Dependability – Must be able to meet deadlines, work independently, maintain focus, & punctual
- Interpersonal Skills – Builds strong relationships & contributes to a positive work environment.
- Computer Skills – Skilled with computers, learns new tools quickly.
- Ethics – Honest, accountable, maintains confidentiality.
OTHER RESPONSIBILITIES
- Remote Work Requirements:
- Must be able to perform job duties independently with minimal supervision.
- Must have private, distraction -free workspace suitable for confidential and focused work.
- Must have reliable high-speed internet to support video conferencing and regular computer use.
- Must be comfortable being on camera for Microsoft Teams meetings/video conference calls.
- Must be willing & able to travel on-site in Orlando, Florida at least 2x per year. (Travel expenses reimbursed by VaxCare)
- Prolonged sitting or standing: Team members must be able to remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation. Some hybrid or office-based roles may also require the ability to stand for portions of a shift.
- Repetitive motions: Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork.
- Visual acuity: This job requires the ability to view a computer screen and read documents for extended periods.
- Communication: Team members must be able to clearly express and exchange ideas in English to effectively communicate with customers and co-workers.
- Occasional lifting: Many office-based jobs specify the ability to occasionally lift or move up to 10-20 pounds to handle supplies or equipment.
Physical Requirements/Work Environment:
TASK Continuous Intermittent Seldom N/A
Regular & Reliable Attendance X
Standing/Walking X
Travel/Driving/Operating Vehicle
X
Sitting (desk/computer work) X
Lifting/Lowering/Carrying (up to 20lbs)
X
Reaching/Bending/Twisting
X
Hand/Wrist Use (typing/mouse/writing) X
In person attendance for meetings/conferences X
Operating Mobile Equipment/Machinery
X
